Terrible customer service and employees.
Example: After a year of avoiding that godforsaken no man's land, I finally had to return because Gamestapo is the only retailer selling the limited edition of MGS HD Collection. As this was the day right after CoD: MW3 had come out, there was a line of people I had to wait behind for five minutes before speaking to the near-mentally handicapped employee who I had the misfortune of being presented to (although speaking to the manager would have been no better as he has a gigantic stick up his bumhole). For five more minutes, I waited as this employee punched god-knows-what commands into his computer to bring up my purchase. I paid the fellow, and then for three minutes he searched in the drawer full of games for my copy. Unsuccessful, he finally asked the manager if they had any copies in stock, to which the manager replied "Yes, but they're all reserved copies". Then for five more minutes, this incompetent employee stumbled around the register to finally refund me my money, and I left empty-handed, somehow even more dissatisfied than the time I had come in a year earlier.
I then went down the street to the GameStop which used to be an EB Games and asked them if they had any copies of the game I sought. "Yes, but they're all reserved" the man implored, the entire conversation lasting less than a minute.
As of this review, I still have yet to waste $80 on this game I want. But I WILL obtain it.
After thoughts: Avoid the GameStop at King's Crossing on Youree Drive at the expense of your own time. Consider driving to the GameStop right down the street next to Dollar Tree. read more