Normally my family love Gamestop. We have shopped at various Gamestops for years, and have always had great experiences. This weekend we were in the area and tried this Game Stop, since my daughter loves skylanders and it was skylanders day.
When we got there there at 11am there was 1 employee 1 other group ahead of us, checking out. While he was doing that, my daughter went to check the skylanders, only to find that their stock was pretty much empty, which is really cruddy that they wouldn't make sure that they have some skylanders in stock for skylanders day.
We hoped that maybe they had some more in the back, so we stood in line to ask the 1 employee. It then took that employee almost 10 minutes to check out the group in front of us. He finished with them, they took their receipt and merchandise and left, and we asked him if there were more in the back. He said he would check and headed for the back. At that point the previous customer came back into the store and immediately started saying that they are thinking about pre-ordering something. At that point, the employee turned around, stopped helping us, and went back to helping them.
At that point we were incredibly pissed off, and both my wife and i tried to get his attention since it was now our turn to be assisted, and as we kept trying to get his attention, he just ignored us and keep helping the other people that just came back into the store.
We ended up walking out and going to another local video game shop who actually had courteous employees that actually helped their customers in the right order.
This branch will never get our business again, and our opinion of game stop as a whole has been slightly tarnished. read more
