Service was very good and helpful being new to the cigar scene showed me different brands and cost…read moreheed they have pool leagues and a lot of promotions people sitting around smoking make you fill welcome

The guys here were so nice, showed me around the shop, gave suggestions about what to buy and…read moreoverall made it a very comfortable experience. I drive by all the time but this was my first time going in, definitely a hidden gem. 10/10 would recommend if you want to support a local business.

They are so very nice and treat customers great the prices are good. I've looked online and can't…read morefind cheaper prices

For a specialty store you would think that they would be grateful for a customer to stop in…read more However, it's more like a burden. As one of the prior reviewers noted customer service is not stellar. In fact in my few short moments in this store I overheard conversations between the employees that made you wish you went elsewhere. As far as the store's stock, they do have everything you could ask for when looking for a tobacco store. Even with what would be a saving grace for a specialty store like this, it's not really much of one. Especially when you can go to one of the many convenience stores in the area and finding the same thing. It's worth a stop if you are in this small shopping strip, but not that store that you need to make a special trip for.

They sell vape pens, but when they don't work they don't want to exchange or give you the money…read moreback. He told me to call the number listed for the store and I did... guess what- disconnected (412-212-8997) the other number listed (412-540-5960) NO ONE ANSWERS. Business is booming and they know they sell faulty products with zero intentions on correcting the issues. Had the never to offer me a discount if I purchase another fuc*ing pen!!

AVOID AT ALL COSTS…read more Save your money and just go to any of the Sunocos around Oakland. Products come in packages that have obviously been opened and resealed -- concerning anytime, but especially during a pandemic -- and die immediately. One of the guys tried to be helpful in finding a puff bar that worked -- we went through their entire stock before we found 2. The next time it happened the guy told me I wouldn't get my money back and he was going to call the cops if I refused to leave without a refund. And speaking of pandemic precautions, staff is almost never wearing face coverings and they don't seem to enforce it with patrons either. Social distancing is nonexistent. I have no idea how they're still open if this is how they practice business. Assuming it's because they sell to a lot of college kids who are too drunk to know that they're being scammed. Literally the worst business I have ever been to in my life. Seriously, save yourself the trouble and go somewhere else.