I hate writing terrible reviews, however I've had way too many issues with this store and no progress has been made:
When Justin left the store for another store, this store went to hell. The new store manager is the best employee this GameStop has to offer. His team however, terrible.
2 main issues (many minor issues)
1- One night I stood in line for over 30 minutes. I'm very patient and understood the store had only one employee and he was having issues figuring out how to settle a customer's Cricket cell phone account via cash payment. The employee was struggling to find assistance, but used various resources to help the Cricket customers (both were not very fluent in English). After a while, the customers couldn't be helped and it was my turn. I came up to make a return with an exchange in mind. However I left my receipt at home. Never has this been an issue (and yes this was my last transaction). The employee didn't even bother helping. He said you need to call customer support or you're SOL. I asked if he could call another store (i.e., Justin's store) to get assistance on bringing up a prior transaction. His response was "I have other customers who are waiting". No apology. No effort to help me. Nothing.
2- The day I'm writing this, I went to this GameStop to make a cash trade for an iPhone. The offer was pretty great! Knowing that GameStop is short on cash at times, I called 15-30 minutes prior to arriving asking what I need to bring and if they had enough cash to settle the trade for $599. The employee Matthew (whom I discovered is the assistant manager) said everything is good we will see you soon. I arrive, and stood in Matthew's line as I talked with him on the phone. He let me know they had no cash all day. No offer to call other stores to see if they could assist, no apology, nothing but a mumble when I walked out. Classy.
This store needs help. Justin was the best thing to happen to this store and I'm sure his new store is in amazing hands. His staff would go above and beyond to assist me. I spend quite a bit at GameStop. I don't expect white glove service, I expect decent customer service.
To the new store manager (sorry I do not have your name), thank you for being the only shining spot in this now pile of crap. I have had way too many issues at this store to consider coming back here again. This sucks, as I live literally 6 minutes away by foot.
In a time where Best Buy Gamers Unlocked and Amazon Prime offers great deals on new titles, I was really pulling for GameStop. I went Elite Pro. I did all of my 2017 shopping at GameStop. I was rewarded with terrible customer service and no hope for this store. read more