Great selection of items, service was amazing from all of the team members. The items are all marked at an amazing value. read more

Game Xchange - Video Game Stores Near Me - McKinney, Texas

This place is so helpful and truley amazing! Like i say this full truth . From their customer service, grace, and products i cant tell you how much you should do business with them but im serious if you go here you will be nothing but pleased . If i could give a 10 star i would!. read more

They say their offers are matching or better than other locations. Not only did they take 2 weeks to make an offer on their Replay app it was 90% lower than the competition. read more

I have been coming here for about a year now, spending plenty of my hard earned money. I have bought multiple pops from here along with some tech cards etc. and have probably spent well over a grand in the past 6 months. A couple of months ago I purchased a "rare" funko pop from the shop for $80. Come to find out at WeebCon that the pop is fake. Naturally I come in to see what can be done, I am a regular customer here at this point so I was hoping for something to be done about it, but instead was told I was just out of luck. They told me I could have swapped out the pop with a fake in the time that I had it, a ridiculous accusation. I have bought hundreds of dollars worth of pops from this franchise supporting this store that obviously couldn't care less about its customer base. I looked past the ignorant and rude employees due to the one guy that is usually in there when I do come in, but I will not be returning. I would rather risk ordering pops through the internet than to return to this store. I will also be informing everyone I know that shops at similar stores not to go here unless they possibly want terrible customer service and a chance to receive a fake product that the store will accuse you of swapping out. Do yourself a favor and go elsewhere. read more

Not a good experience. I went in today to look for a new (to me) gaming keyboard. I was greeted when I walked in, but then both employees promptly ignored me. I had to ask THREE TIMES to see some of the keyboards under the showcase. Each time, the main employee walked over and gruffly and huffily got out the keyboard I was asking about. Then he WALKED OFF and went back to SORTING GAMES... like he didn't give a s*it about helping me. He even grumbled under his breath something like, "I'm gonna have to put all these away." (There were THREE keyboards sitting out. THREE. So, I'm... sorry?) Do you treat every customer like this? I also noticed they were more interested in answering the phone than helping any of the customers who were there in-person. I stayed long enough to see few more customers walk in, get greeted, then ignored by both employees. Customers left without getting any help. Next time I'm in the area (east McKinney) I won't bother stopping by. I'll just hit up Goodwill and some other secondhand sellers to see if they have better used keyboards or games. (Goodwill certainly has better service!) read more

My daughter and I had over 15,000 bulk pokemon cards. We called and confirmed on 3 occasions that they would purchase (English) common and uncommon for 1 cent each, and rare cards for 3 cents each. Based on those conversations with them my daughter and I spent over 6 hours going through every card we had and organizing them. We ended up with over 10,000 cards that fell under those categories - based on the pricing we were given, we had $124 worth of bulk. When we got there with all the cards, we were only paid .0014 cent for common cards and only received $61 for everything ($63 short of what we were led to expect). We let them know that we had called 3 times and were told that they would purchase common for 1 cent each - the staff member said "sorry, they lied to you". I asked if I could speak with a manager and was told that Andre was a good guy, and he would at least try to meet us halfway. When I finally spoke with Andre, he apologized and said there was nothing he could do. He suggested that maybe I misunderstood which I thought was incredibly insulting. He made it very clear that he had no intension of making it right. Terrible customer service, very confused (although nice) staff. I've been a long-time customer and I will never go there again. read more

I was here at Game X Change and I needed to return a item that I just bought because I didn't need it anymore and when I tried to return it they were rude. read more

Cashier was immediately rude to us when we came in. Work on your customer service. You should treat people how you want to be treated.

They where super patient with my purchase this past weekend. I was going back and forth on buying some classic console and he never got upset at me for taking so long. They even told me they would give me a store credit on one of the games if I was not satisfied. Super nice and knowledgeable def will go back. read more

just now Recently bought an Xbox 360 console 2 weeks ago, went to return the console and get my money back when I was confronted by an employee by the name of Mate who was very rude and treated me like I was a moron, he also gave me the wrong corporate number I will be letting the entire Xbox community I am affiliated with to not come and buy from this company I paid 150 dollars and he smirked and said I'll give you 20 bucks. I am so frustrated at the unproffesionalism and blatant disrespect I received from these employees read more

I bought 3 seasons of Smallville for the same price as one season at Movie Trading Company. I've only been here once before and I've never had any problems. Prices are great and the employees are friendly. read more

Employees were dismissive and condescending. We inquired about a product and were very rude and made us feel stupid.