I am happy to pay full price for a PlayStation gift card. If that displeases employees who work here thinking I need to sign up for their stupid rewards program that has zero value to it. I will shop elsewhere for all of my gaming needs. Thanks Nickolas. read more

Love the new management the store has really started to go up since the new manager has started. but really need to update google hours they are wrong. read more

Gane stop says it's open from 10am to 8pm. I got here at 7:15 and wanted to come in and get the items I knew they had and that I wanted. But surprise it's closed and Two employees both girls one with curls and one with dyed hair looked at me and simply doing nothing. Well I went back to my vehicle and called the store hoping for an answer but nope. Then shortly after a man tried to also go into the store and the doors were locked while the 2 girls still doing nothing watched him. GameStop during the shut down you weren't open and now when people actually want to buy from you Your still not open what's going on. read more

Inside of the strip mall at the corner of San Mateo and Montgomery this place nestled between the Sprint store and Firehouse Subs restaurant. They have a great selection of video games for just about everyone. Service was prompt and customer service was decent. The parking was probably the only complaint I have. The spaces are a bit small. Other than that place was overall decent. I don't shop much so figured I'd go out check this location out. Not a bad store. Staff is friendly and knowledgeable eager to help. Merchandise is pretty straight forward mainly games and game themed novelties. If I end up on that side of town again I would return to this location. read more

Easily one of the most dysfunctional and morally bankrupt companies in the US. Won't buy any product through them again. I've been billed. I was told product would be delivered. Not only is it not delivered, the local store blew me off. Then when I persisted, they couldn't find an order. The online system says there is no order. But, I have the PayPal receipt in my email, and the money has already left my account. Then I am told they can't find anything through order number. I am given a 1-800 number instead. That line has menu options several levels deep, literally one menu to another menu to another menu to another. This company cares nothing about customers. This is the third time I've been hosed by GS. The last time I told myself I'd never buy from them again. So, in a sense it's my fault. Third times a charm. Next time I buy from Amazon or Ebay. read more

Came in with a trade with I believe the manager big guy gauges glasses I was calm gave him my ps4 to trade in tells me my controller is defective so he will have to defect my whole console over a control I tell him ok Im good I don't wanna trade it tells me to calm down not to give him a bad attitude like what kinda shit is that no one said anything to you so unprofessional I did not wanna even get a quote from him just cause of that I've been going to game stop all my life even with the shit trade in amounts I've always gone to game stop this guy single handily ruined games stops image for me I rather throw it away than go back to them read more

They had the items I wanted, there cashier was not helpful or friendly. I left without the items I was looking for. My brother in law was told they had the one thing he was looking for today, but they wouldn't sell it to him because the cashier was holding it for someone else. That is understandable, but why say you have it if you won't sell it to him..? I will not be returning to this location. read more

Everytime I have gone to this location it has been a bad experience. The workers are cool but managment is horrible.

Game Stop is a cool place for gamers. The staff is friendly, knowledgeable and willing to help old folks like me. This new generation of gaming is way beyond my scope, so thank you Game Stop staff for taking the time to explain all this new fandangled stuff to this old lady. By the way... Where can I buy "Sly Cooper" and "Jax & Daxter"? read more

I walked in and immediately felt intimidated because one of the employees at the counter gave me a very rude and scary look. Soon after, I walked up to the counter and asked the man at the register if I could see a certain headset, and was suddenly questioned about the price, and he refused to take it out from the back for me to purchase it. I totally ignored his ranting on about "Really, a $250 headset?" So on and so forth until I just removed myself from the facility. Rude employees, Questioned about my purchase, Would NOT recommend. read more

Employee was too busy whining to help. In other words, was completely useless. Unable to help. Depended upon customer looking for items. TotaL waste of time! read more

So, a GameStop is a GameStop. The store itself, the inventory, selection, prices, are all what you would expect based on your experience of any other GameStop. The reason I like this one, and the reason I've bothered to write a review, is that time and again I have found the staff, particularly the manager, at this particular branch to be exceptionally helpful and knowledgeable. They helped me over the past few months with a number of minor and not so minor annoyances such as setting up a membership card, dealing with faulty controllers, and hardware failure. I really feel like they've gone the proverbial extra mile in most of my interactions with them, and I appreciate it. Bad customer service is typically the reason I avoid the more corporate stores, so it's refreshing to find a staff at one that actually knows what they're talking about and is willing to help. read more

This is my favorite GameStop the people are helpful and nice I like going cause they know how to speak gaming, and also share other games that might be great to try. Also I love my Powerups and the magazine I get in the mailbox. ^.^ read more