Extremely disappointing experience for my child's birthday party…read more I rarely write reviews, but I feel it's important to share this experience so other families know what to expect. We booked our child's birthday party here and it turned out to be one of the most frustrating experiences we've had. From the start, communication and customer service were poor. When we booked, we were told that to receive their 20% discount, the deposit had to be paid by cash or Zelle -- no credit cards accepted. We ended up sending a $300 deposit via Zelle. On the day of the party, we were unexpectedly told to pay the entire $944 up front, even though we had already paid a deposit. The staff said they would "refund" the deposit afterward, which was never clearly explained before. This caused unnecessary stress during setup since we had to gather additional cash right before guests arrived. During the event, there were several issues: We weren't asked to sign waivers until after the kids started playing, which interrupted the start of the party. The laser tag (included in our booking) wasn't ready -- the staff said the equipment was still charging. The staff's attitude was dismissive and unhelpful throughout. After the party ended, we stayed about 30 minutes to clean up the room -- something most places understand is part of the process. The next day, when we asked for our $300 deposit refund, we were told it was being withheld because we "stayed 50 minutes longer." That's unreasonable. We were cleaning up, not extending the party, and the children had mostly left. To make things worse, when we tried to discuss this issue, the staff was rude and unprofessional. The facility itself wasn't well maintained -- we even found garbage in the ball pit. Between the lack of communication, poor management, and the unfair way they handled the deposit, I cannot recommend this business to anyone. There are so many better options that actually value their customers. Spend your money elsewhere -- you'll get better service and less stress.

This place made planning my son's birthday such an ease. We got their highest package, which gave…read moreus 3 hours in the large room, which they decorated according to the theme we picked. The decor was amazing! It matched what we saw in their website and Instagram. It also came with pizza and juice for the kids and unlimited play. I was allowed to bring additional food and other snacks and they were kind enough to help me set up and plate the food. One tip would be to confirm the arrival of the pizza time. Our was suppose to arrive at 1230 (party started at 12) and it didn't arrive until 130 because of the rain. The pizza is ordered from a pizza shop so it had to be delivered. They were super nice and apologetic about it. The play area is huge and something for everyone. Although it might be hard to track your kid. It also felt cleaner than other indoor playgrounds that we've been too. We would definitely be back!

I had a really fun time here. I'm sad that I didn't win the Gengar. I put $20 on a little card that…read moreyou get in the front of the store. I didn't realize how quickly you can spend that $20. It was gone in like 10 minutes. Needless to say I would definitely come back to this location because I am addicted to these dang claw games. I had to download a verison just to fill the addiction. Its great family fun as well. You can easily bring a group here.

Cute place! Amazing staff!…read moreGood quality prizes! Rainy night. We came, we clawed and we won! The young ladies were extremely friendly. They helped us a lot and showed us some tips on how to play. Though my kids took several tries, the excitement was priceless. I heard that they change up the prizes often, so we will definitely be back!

Came here for a birthday party at Laser Bounce. There's a bounce house, laser tag, claw machines,…read moreand a variety of other arcade-style games. The place is lively and well-suited for kids' parties or group outings. It's a lot of fun and can easily keep you entertained for hours.

Lost my card in the bounce house and and my earring kids hurt my leg and ankle and it hurts. No…read moreidea how to play a game. Harness wasn't working so i barely played the game Laser tag. also, the games are pretty expensive which is hard to play sometimes card wasn't working and it says 0.0. Please fix this.‍

This arcade is called "Gatcha," but contrary to the name, the arcade doesn't have any traditional…read moregatcha machines. The arcade has two sides: claw machines and games. I came for the games, and spent around $40 here for about 150 credits not expecting anything. Little did I know I would have a blast with the shooting game as well as the claw machines. Came out with four plushies! The staff was super friendly and seemed happy for us when we won. Will definitely return in the future!

Located on the second floor of Tangram Mall, Gotcha is both traditional arcade, claw machine arcade…read moreand store that sells collectibles, plushies and blind boxes. Walking by the store on a holiday weekday, they were open at 11am and already a fair number of people walking around inside though most games were available. For video gaming they have racing, fighting, shooting, dancing games and other rhythmic music-related ones like drumming, guitar and tapping/sliding games. There is also a photo booth, a couple individual karaoke booth "games", air hockey and basketball hoops shooting games. They're known for having a wide selection of prizes though depending on the player and the machine it may or may not be worth your time--it's a for-profit business so expect the ticket winning system to net out economically in favor of the arcade. You're really paying for the experience, and prizes are a bonus. That being said when I walked around the claw machine area I saw some plushies being won, some by very young children, unsure of how many tries it took. Plenty of staff were around, not hard to get their attention to ask a question. There's a pretty large wall of prizes (compared to some other arcades) along the back wall to the right as you enter the store from the mall side, with some ginormous plushies, manga figurines, Pokémon cards, etc as your potential winnings. Really random but I noticed they also sell adhesive nail sets in various designs at the same counter. Gift cards are available. Write a review to earn 10 credits and there's a one review redemption per week limit. Open daily 11am-12midnight.

Kids Klub Indoor Playground is a huge indoor play area where kids and adults have so much fun. They…read morehave a variety of fun activities such as characters bouncy houses, indoor skating, trampoline, train ride and many fun arcade games at a fee. You could host any kid friendly event here. They are able to accommodate you and it's extremely spacious. It's for children's of all ages. From infants to adults. You can't go wrong visiting this kid friendly and adult friendly indoor playground. I went to celebrate my nephew 2nd Birthday and I was pleased with all the fun activity's they had available for all the children's.

I was invited here for a play date with my son and this was a location I never heard of so was…read moreinterested in checking them out. It was on a Sunday and it was not crowded. Upon entrance the young lady at the door was very nice and welcoming. Great play for small kids, older kids would enjoy the video games and the basketball area. The staff is very aware of people going to play with regular socks on and will stop you. If something is dirty they will clean up right away. Cleanliness is support important and it was great to see the staff kick into action immediately. If you are in the queens area this is like a hidden gym for parents.

An anime crane game enthusiast's wet dream .. LOL. Came here with my son who was looking for…read moreHololive merch and was happily surprised that they had a few figures. The customer service here was great, someone was actually very helpful in helping my son find Hololive merch. The only reason why Project KE isn't getting 5 stars is due to the size of the basement area, which could be bigger. Besides that, Project KE is a very cool spot!

Super cool snacks-by-the pound proposition! I came here as I saw it online and was very intrigued…read more They have a large variety of sweet, savory, and even spicy snacks for you to try. They're mostly very Chinese snacks, but it's the perfect opportunity to try some different snacks without having to commit to a whole bag.

Wow!! Forget Gatcha, Round 1 or any other claw arcades!…read more First time visiting here and it was an awesome experience for my family including my two kids, 11 and 12. We came after dim sum on a Sunday at around noon and it wasn't too crowded. Place was bright and clean. Usually, my kids don't win anything and it's sad to see them getting ripped off, shot after shot but here, they were able to win a few plushies! Dolls are really cute, soft and of good quality as well. Prices were absolutely reasonable. Best thing about the place is, if you don't like the plushie, you can trade it in for something you do like. Managers David and Arnold were super nice and accomodating, always willing to reposition something if my kids wanted it. Usually, you're ignored and never see anyone but they were friendly and customer service here was top notch. My kids had an incredible time and we will definitely return. Kids were thrilled and really happy by the time we left. Never to any other clawcades again!

Expensive, prizes are underwhelming, had to buy a card and charge a minimum of $20. Place is clean…read moreand well organized though.

I used them for my son's birthday party. The owner was very kind, the trucks were all new and well…read moremaintained.

This is by far the best video game truck with the best crew!! The owner and his wife work very hard…read moreto keep this company running at tip top shape. My son had a birthday party and him and his friends couldn't get enough!!! Worth every penny!

5/8 Going to Dave & Buster's turned out to the best family…read moregathering ever! My daughter along with her niece and nephew! My grands kids, had a wonderful time and they understood the assignment! Which was to have fun. They were all over the place, winning tickets here and there, the excitement was everlasting! It's a big game room with tons of games and also tones of televisions. Those that didn't play the arcade games, watch the Knicks V 76ers. The service: One a person love what they do, they do it and the shine. O.T was our server. O.T was on point. Before you thought it, he was on it. It's like he has a sixth sense. O.T was very attentive and very engaging with not only my family, but with all of his other customers as well. O T interacted with my family and we loved it and him. I have never gone to a D & B or any other restaurant including CHUCK E CHEESE.. and found such an astounding person first, server second, and last but not the least; employee that fit the job description, rolled it over, flipped it twice, and conquered every aspect of customer service. O T should be employee of the century! The Food: I forget what my daughter had but there were no complaints, my granddaughter had Za, something that ever kid likes. My grandson is sd burger and fries. I should have had that but I opted for the sampler which consisted of pig n blankets, wings, and sliders. Every thing was really tasty but a bit too much for me. I was rescued by my granddaughter, she ate my last two pigs in the blanket. I guess she don't like blankets so she ate the pigs only. I don't think I'll be going to any other D & B, I mean when you've had the best service and all, the bar was set. Going anywhere else is below standard. Inspire more, Yelp more!

This is a review for the bar/restaurant portion of Dave and Buster's. The service was…read moreSLLLLOOOOOOWWWWW. The food was decent but nothing to ride home about. I felt like I had to hunt down the workers and we were sitting at the bar. They need to revamp their set up to enhance guest experience

I was happy to find the store a few years back even more extatic when I moved in the neighborhood…read moreand he became my local Lgs(local gaming store) most the crowd is mature but all ages are welcomed as most people are ready to assist you in your nerdy gaming aventures. Does more product then you can wish for ,the crowd is very diverse. If you think your nerdy , weird or too cool you'll fit right in

Sure the store has a lot of collectibles but I must warn customers that they are not welcoming at…read moreall, they also don't let u you Touch, feel and overall get a good look at cards you may want to buy. Definitely got a racial profiling vibe from the guy SMH