Owner is super friendly and has a wide collection of games. I always check out video game stores…read morewherever I go and this is the best one in Colorado Springs by far!

What a phenomenal store with incredible customer service! Must visit!…read more When I must travel for work I typically try to visit a local Video Game store. I almost passed up the opportunity to visit the exchange, but glad I didn't. The selection is incredible. Every item is meticulously cleaned, and stored very neatly. We had the pleasure of talking with the owner, and were blown away by his expertise, and genuine are for his customers. The prices were more than fair, and I was sure I was getting quality products. I lucked out on what he had available, and to top it off, I got a sweet 2$ bill included in my change. The owner said he typically goes to the bank specifically for 2$ balls to hand out to customers "just to see them smile". If that's not a testament to how great this place is, I don't know what else I could say. Can't wait to visit again!

Great setup good prices friendly staff. Cheap games! Helpful employees! Recommend! Closes early…read moreonly set back

TOTAL CRIMINALS. I…read morewent to Game On to try and sell a PS3, 2 Wii's, Cords, controllers along with 23 PS3 games, 7 Wii games and some Atari stuff. The employee on duty was too busy to help, so he asked me to leave my stuff on the green counter along with my name and number. Before I left, I took pictures of everything that I left behind. Then came the COVID lockdown. I got a call from Game On offering me a hundred bucks for everything I said no thanks and that I'd pick everything up (ebay or craigslist... I could get a lot more than 100 bucks for this stuff). But, because of this virus stuff, it took awhile to get there. When I did get out there (weekends and after work) they were always closed. I had to drive out on my lunch break to catch someone actually working. When I did, some guy (manager or owner?) tells me (without even bothering to look) that they don't have my stuff and that he doesn't know me. I'm stunned and I explain everything and show him the pictures I took (which he tried to dispute until I point out they were taken on the painted green counter right in front of him), so, with a huge eyeroll he asks me to text him the pictures. I send them along with a complete inventory. Again, he gives me an offer of $100. Again, No thank you. So, today I caught up with this guy at the Academy store to get my stuff and he comes out of the back with a PS3 (no cords or controllers) a few games and my Atari stuff. His proposal? He'll give me $100 or I can have the stuff he didn't take. THIS GUY JUST STOLE 17 PS3 games from me!!! They STOLE 2 Wiis from me. He has the audacity to claim that it's MY fault that HIS company absorbed my property. And he's all like "What do you expect me to do?" AS HE IS STANDING IN A STORE SURROUNDED BY GAMES (some of which doubtlessly were ones he STOLE from me). I mean, these games didn't evaporate; he sells games after all, so when a game goes missing in a game store's inventory it's usually because it has been SOLD. Then he starts to make this argument that if you leave things in his store too long somehow it becomes his property. The TL;DR is that these people are THIEVES. We all know that when you go into a used game store, they buy low and sell high. I get that. I even respect it from a capitalist point of view. What I don't respect is when a business just takes property that is not theirs and then shrugs and says "how is that my problem?". Then, on top of it, he's trying to insinuate that this was some kind of Oceans 11 level plot to rip him off!!! THIEVES. I hope they go out of business. STAY AWAY!!!

Went for a family outing could not even use the bathrooms unbelievably negative experience strongly…read morerecommend do not waste your time at this place

First off no bathrooms available. Employees rude about the bathroom situation. When I asked for…read morehelp about certain products, employees were useless. The whole store stunk, employees stunk. Store unorganized. Will spread the word....do not waste your time or money at this place. Rip off.

Knowledgeable and friendly staff. You can tell they love what they do and are willing to answer any…read morequestions. Amazing selection of used games and gaming stations. A must stop for any video game lover.

So nostalgic with great selections from every era! Love this place! Found a couple things I was…read morelooking for and a couple I wasn't.

I'm writing to inform you of a frustrating experience with your manager. After my wife purchased a…read moregame, I returned within the hour to request a refund. I acknowledged your policy, but politely asked if any flexibility could be considered given the timing. The manager refused, which I accepted, but then he told me I shouldn't have spent the money and gave me attitude. He went on break, and another employee--who was polite--said no refund could be processed without the manager. I waited and returned 45 minutes later, only to have the manager insist sales tax is never refunded. After I explained the law multiple times, he "relented" by claiming he was doing me a personal favor, which was condescending and inappropriate. As a customer, this experience means I won't return--and I want you to know that both the mishandling of tax and the disrespectful treatment will be something I share widely. I strongly suggest you review both refund compliance and customer service expectations for your team.

This business attaches a sticker to the ring of the disk for warranty purposes. The problem with…read morethat is these games are old and don't hold up like they use to. I started gently peeling off the sticker with soft tip tweezers and noticed the paint coming off with it. I called them and they stated if you removed the warranty sticker then it's not returnable. But the WARRANTY STICKER caused the damage?!? Then they started arguing saying "well, you peeled it off wrong, you have to warm it up 1st"... what?!? And then cause warping damage, that's not how it works! This company is the biggest gaslighter and refused to take ownership of their mistake. Do not do business with them!

Small store but they pack so much in! I always come here when I'm in town. My favorite part is the…read moreblind boxes because you can trade your pull with the display! For example, if you buy a blind box and open it, you can trade the one you got with the one on display. Not necessarily a cheap store but the prices aren't horrible either, especially because a lot of the items are imported. Used figures too!

Rainy Day Anime is so awesome!!! I dropped in to pay a visit since I was driving down I-25, and I…read morehave no regrets! A lot of the manga I saw brought some hardcore nostalgia (I can't believe they had the Wallflower series!) and a great selection of figurines, I left with a 1/6 scale Bunny! ver Hatsune Miku figure. Not to mention an Aggretsuko wallet that I've fallen in love with, and I will most certainly be back for that gorgeous Rem figure I saw. 10/10! Plus the two employees I met were so nice to talk to.

Kind staff, average Gamestop. Terrible return policy. Would recommend purchasing on Amazon or…read moreacross the parking lot in Target if you think you may need to return something. Staff upheld their policies, which I respect. But it's not consumer friendly. Absolutely no returns? In today's world? No thanks, I'll go shop somewhere else that's more friendly.

if I could leave 0 stars I would. terrible customer service, GameStop just opened and can't even…read moreanswer the phone so I can ask a question. opened at 11am, it is now 11:24 and I've called 4 times already just to be hung up on. yeah but if I walk in there causing a problem I'd be wrong. fuck this place, going to a different one (logged onto yelp just to leave this review, do better GameStop )

Great location! Jacob was super helpful and made this store my go to for future purchases.read more

Slowest GameStop ever, 4 employees on the clock, 3 walking around fiddling with shelves and 1 on a…read moreregister with 7 people in line. This place is absolutely terrible, either go to different GameStop or just get it online and skip this terrible place. Super lazy employees