The worst experience and major regrets with buying a property through Galliard, building has so many issues and their property management company GEM) are inadequate and can't manage the building. Costs have risen from 1.5k to 3.5k in 6 years read more

Some work was needed for fire safety reasons, there are 2 companies locally that can carry out the work for £228. Galliard Homes contracted with a third company, SFS Fire (no idea why). They engaged one of the 2 companies and charged £318 plus £90 which was an administration fee, though they asked our concierges to do the administration. They invoiced Galliards (we have seen the invoiced) who then added £50 to the already inflated figure and invoiced us £405.60 There are 69 flats so this is a very big profit for both SFS Fire and Galliards Some residents, along with local councillors, went to see Galliards and they promised they would look into it (they acted as though they had no idea they had been overcharged which was very worrying because we had told them and it shows they feel no duty of care to the leaseholders in their blind pursual of profit) and promised to come back to us. Not a dicky bird. they expect us to pay £405.60 for a job that costs £228 because they say so and they are so arrogant and contemptuous towards their leaseholders they feel this is the thing to do Avoid read more

I would give Galliard NEGATIVE star if that was an option. We have been waiting for Galliard's simple approval to drill a hole close to our door for our fibre broadband. Galliard was supposed to contact our Internet provider about the installation but they dragged their feet and didn't actually do it, so we did it ourselves. After an incessant and complicated back and forth between ourselves, our internet provider, and Galliard to obtain all the information needed to proceed with our broadband installation, Galliard has kept on dragging their feet, and has done f*** all to fix our issue, so as a result we haven't had wifi for over 3 weeks now! All we got from Galliard was negligence, corporate bollocks, lies and false information, empty promises and meaningless apologies. Special mention for the staff person named Molly Cooper from property management team 1, whom we were mainly dealing with. She's incompetent, dishonest and apathetic. We really cannot comprehend how she manages to not fix anything about our issue or propose solutions at all in the span of 3 weeks, whilst claiming to be busy with her passive aggressive tone. We constantly have to chase after her and call almost everyday to get the assistance we need! Molly always says "I will call you back today", yet she never does. When we ask for an update, her response is "I haven't had the chance to look into it". She is the master of shirker ! We are frustrated and exhausted. At this point, we wouldn't be surprised if we still don't have Internet after a month. We have been diplomatic for the longest time in our dealings with this company, but after being neglected for so long, enough is enough. Since there is no way to hold such staff or companies accountable for their shitty service, We hope there will be more solidarity from the residents' side to make our voices heard. read more

Unprofessional, dismissive and negligent I am a commercial tenant of Galliard Homes, the experience dealing with them has been thoroughly disappointing. Their staff responsible for dealing with commercial tenants are rude, dismissive, unprofessional and incompetent. Their negligence has caused numerous costly or expensive issues for my business. I would not recommend leasing a commercial premises from this company. I have been in friendly communication with many of the residential tenants living above my commercial premises and the tales of misery they have told me regarding their experiences with Galliard Homes should also serve as fair warning to stay away from residential premises from this developer as well. read more

Do not waste your time, money or thoughts on these so called property managers. I've been living in one of their properties for 5 months and am counting down the days until I can exit my contract. For reference, I'm living in Distillery Tower which is a stunning block in Deptford Bridge, 10 mins away from Greenwich. Firstly, the fees which you will already know are outrageous. I don't mind paying fees if I think I'm getting something in return. Firstly, moving in. I had to email 11 times (no exaggerations, I checked) to get a confirmed time for the 'check in' and getting the keys etc. About 5 emails per day the 2 days before I moved in. All of which were ignored until I phoned up and demanded answers. I get there at noon as per instructed and the property is not ready. Nor in the inventory. The Eastern European lady doing the inventory says she has no knowledge of a tenant moving in or that we were meant to meet. Great. So I sit there in silence for 2 hours while she does the inventory list and then while she tries to think of what to do regarding my keys as no one has given her a set for me. (FYI, she didn't bother sending the inventory until we had been there 3 weeks or so, after constant chasing). Secondly, our balcony door was broken when we moved in. This was repaired after a week or so, which was fine. However, 2 months later the issue has popped up again and is broken. They're trying to blame us, even though we have proof that we did not break it. They're trying to charge us close to £600 for their dodgy repair. The contractor came around to inspect the door and provide us with a report 2 weeks ago. Have we heard anything from them to confirm or deny or discuss the findings? No. In over 2 weeks now. No have they bothered setting us up on our electricity or heating bills. I contacted the providers directly, they said it's Galliards job to get us set up and let us know we are now tenants. So 4 months of bills have now landed on our lap because they didn't do their job properly. I've been dealing with a lady called Saira. Useless. She has the intelligence of a 4 year old. Contact me directly if you wish to see email proof. That said she never bothers replying to our emails, so the emails I have will be scarce. Don't fool yourself just because Galliard have nice properties. They're not that nice when half your appliances don't work and no one bothers coming up with a solution for you. read more

We rented a studio apartment here for 12 months in 2012/2013. The most horrible stressful renting experience I've ever had. Moved in after an expensive check-in inspection. Hot water not working. Took them a week to sort it out. They used a ton of water to flush out the derbies in the hot water system, after a month we got a massive bill. Complained to Galliards to no avail. After a month bathroom started leaking. I am not kidding it took them nearly two months to figure out the leak and fix it. Every time we were asked to use a different bathroom upstairs, only got that through heavy complaining to their senior manager. After six months they started drilling the lower floor and building next to it. Cannot stay in the daytime due to noise. Balcony unusable due to dust and bricks falling down. Really horrible. In the end cleaners booked and paid. These are Galliards official ones. No show. The checkout clerk was understanding and said it is not the first time. Absolutely horrible. if you wish to rent a place here from these clowns do it with the knowledge that they are only after your money, but the service you get it abysmal. read more

It is nearly 4 years since we moved into our flat that O'Shea and Galliard Homes built and the issues still keep on coming with this flat. If it is not the continual leaks throughout the flat, short falls in the actual building work due to short cuts been taken or the products they installed keeps breaking. Be warned if you buy a new or renovated flat from these guys, as you will have a massive maintenance bill before you know it! read more

This is probably by far the worst investment I have made. To date my property has an endless list of issues. I've not had one day of peace since I moved in. I complained to the senior managers and was threatened by legal action. It is clear that this company have little experience on building homes. They take your money and give you a sh!t hole claiming it to to be a luxury home. Avoid investing your money with this company as they lack honesty and credibility. I am a prime example of someone who tried to resolve this amicably only to be sent a letter in the post from there lawyers stating if I complained one more time they would sue me! The cheek! These actions speak volumes about the character of the management team and owners of the company! There are many reputable firms out there...Galliard is definitely not one. read more