If you're looking for a company that turns simple property management into a full-time stress…read morehobby, congratulations: GuestReady may be precisely what you're looking for.
They are professional scammer. Think of the sleaziest property agent you ever met and give him a tech platform. They have an entire team dedicated to squeezing money out of homeowners.
My experience with them has been a masterclass in how not to run a service business. At one point, driven by sheer exasperation, I wrote to them:
"You are hereby notified of the imminent threat of legal action towards your company."
That wasn't a mood; it was a logical conclusion after the greatest hits that followed.
Here are just a few highlights from the "GuestReady Experience™" -- quoted directly from my email to them:
1. **The Deep-Cleaning Odyssey:**
"Upon onboarding, you charged me for 17.5 hours of deep cleaning for a 60 sqm flat. Scam charge. When I raised the matter, you claimed an honest mistake and returned the money."
Nothing says professionalism like a 17.5-hour spiritual cleansing of 60 square meters.
2. **Unauthorized Entry -- Always a Nice Surprise:**
"You sent repair people into my house, UNAUTHORISED, and messed with my electric setup and tried to charge me for it - until I challenged it, and you again waived the fee."
Because who *doesn't* love strangers entering their home without authorization?
3. **Creative Accounting & VAT Fan Fiction:**
"You tried to charge me VAT on the price of a vacuum cleaner, then again, claimed a mistake when I pointed out that this is not how VAT works."
GuestReady: innovating tax policy one incorrect invoice at a time.
4. **The Miraculously Self-Healing Vacuum:**
"My same vacuum cleaner, that you claimed was broken, magically fixed itself when I refused to buy a new one."
Honestly, at this point I'd recommend them as faith healers for appliances.
5. **Key Disappearing Act & Worksite Chaos:**
"You prevented my contractors from entering the flat to carry out the needed repairs because you had sent a cleaner in the middle of the repair works, and they disappeared with the key for several hours."
A perfect blend of miscoordination and inconvenience -- artisanal, almost.
To summarise: fees mysteriously appear, then become "honest mistakes" when challenged. Unauthorized entries happen. Basic processes break down. Appliances resurrect themselves upon refusal to pay. And throughout, the burden of proof and energy sits squarely on the customer.
I also wrote to them, in another message, that:
"You have cost me half a contractor's day... you owe me £250 + VAT."
and
"This £300 charge is illegitimate and abusive... All £386.40 are to be refunded... Failure to do so will result in immediate termination of this contract."
None of these sentences were written lightly. They were written after repeated issues, repeated "mistakes," and repeated attempts to give the benefit of the doubt.
So here's my review:
GuestReady is exceptionally good at generating charges, confusion, and cortisol. If you enjoy unauthorized entries, constantly disputing invoices, and writing emails you didn't know you were capable of drafting, this is the company for you. If, however, you're looking for **competent, transparent, and respectful property management**, I would strongly recommend looking elsewhere.
Zero stars would be too on-brand -- so let's just say: out of .