After confirming that my vehicle purchase included a ev charger and an adapter Island Ford tells me…read morethat my purchase did not include these items and I will have to purchase them, this after the sales manager confirmed they are included. As well my trade in was devalued due to the Carfax report flagging a discrepancy in the odometer reading which Island Ford said was odometer rollback. After submitting a ticket to Carfax they investigated and found it was a data entry mistake. Island Ford refused to refund the difference in the trade in and actually stated that I lied about the Carfax. Stay clear of this dealership and especially the sales manager.

Updated to add: I spoke to the manager who apologised profusely and has addressed all of my…read moreconcerns and reimbursed me for the key. For that reason I'm updating my review from 1 star to 5. I appreciate it when a company stands by their promises and fixes mistakes and misunderstandings. bought a 2011 Kia soul last Tuesday. The brakes were a bit grindy so I requested they be changed and, obviously, that the car be given a once over in the shop and any safety issues dealt with. On Friday I got a phone call saying there was a "glitch" with the keys and they had to take it to a Kia dealership to fix it. So, eventually, after much back and forth I got my car on Wednesday. Now, I have to say that, due to their screw up with the keys, they did provide me with a loaner car so up until this point in the transaction, I would give them a 4 star review. However when the car was delivered it only came with 2 keys (the sale included 3 when I bought it), there was barely any gas in the tank - maybe I'm being petty but when I pay dealership prices I expect a full tank of gas. Also, I did not receive a carfax (the salesman reviewed it with me at the dealership) nor was there any documentation from the shop about fixing the brakes, the key debacle - I would have expected a report from Kia too - or any other work done on it - or required on it. Their website says that they do free delivery for all of the island and, while they did deliver the car, they did make several requests for me to drive down to Duncan (I'm in Parksville) to pick it up. I phoned the manager (Kyle) to express my concerns and I felt as though he dismissed me. He apologized for the loss of the key and gave no offer of renumeration for it - these keys are approximately $300 to replace so I'm more than annoyed and feel screwed over by Island Ford.

Can't say enough good about this car dealership! I contacted every Honda dealer in BC and Alberta…read moreto buy a new car. Most gave me the usual old lame car dealer runaround asking me to show them quotes from other dealers, giving me their "best" deal (but with room to move) and adding in extras and forgetting to mention them. I contacted Gregg at Discovery Honda, he actually did offer me a great deal (far below any other dealer) right off the get go. He honoured that deal and we bought a brand new CRV from him. The process was seamless and painless and we got a much better deal than our local dealer or any other dealer was prepared to give us. Everyone at Discovery Honda was amazing to deal with! No hard sell for extras or warranty, just the information to know what is available. All in all, a pleasure to deal with! We will definitely be return customers and highly recommend them to anyone looking for a new or used Honda!!

Bought a van in January for 9k. It lasted 4 months before the transmission went and then the…read moreengine. 17k for the repairs and they reminded me that there is no lemon law in BC and that was after calling them for a few days. I wont ever be buying from them again and will probably stay away from all Honda dealerships as well. The extended warranty they sold would cover 2900 of the repairs after the 100 deposit. Im not saying I was scammed but sure does feel like it.

Was scammed 1100.00 dollars from this dealership. Car was filthy and disgusting. These guys are…read moretotal scammers. Beware of doing any business here. If I could give 0 stars I would have. I can't believe this dealership hasn't been closed down. You've been warned.

Was scammed for 1500$ and tried calling them back but they never returned the calls, car was filthy…read morewhen it was received. Would never recommend these scammers

I bought a 2007 Honda Fit here in September 2026. Six months later I am still very happy with the…read morecar. Purchase was easy and hassle free.

Don't Trust Paul I just purchased a Toyota Sequoia that…read morelooked to be in great shape only to find out that the frame was completely rotten. Someone bondo / fibreglass and painted over to look like a New frame the Toyota Sequoia wore through the rear tires down to the metal bead at the heels in under 10k, when I took to a shop for new tires and alignment, the mechanic showed me the rotten frame and how somebody tried to hide it. I'm not saying Paul did it, but Paul did sell me the vehicle. I gave him the opportunity to make good. Paul won't commit to anything on paper. He's avoiding any response or written acknowledgment to fix it. He said he had the parts (lie)now he say he is getting them... ? he's been ducking me for almost a month. This whole incident has cost me thousands so far And I still don't have a truck. Will post progress for now I would say be careful and give your business to someone more deserving and honest!!! Save yourself the heartache

Spark plugs turned into $4,400??? Why does this always happen at dealerships? "Maintenance", but we…read moretake good care of our vehicle. NEVER AGAIN. We will take it back to our local guy. He's the one who was honest enough to send us to the dealership in the first place as it may have been a recall. And what kind of business doesn't take a cheque? We paid $32,000 for an item with the same chequing account. I guess they will only have the one chance to gouge us. They *tried* to do our coolant, which we did last fall, and our tranny fluid, which we also did less than two years ago. When I said that, they said "Oh, really? Well, I will take that off the list." Should have RUN then, but we need our vehicle.

Not too impressed with this dealership. Once they get the new car sale, they forget about their…read morecustomers. They aren't honest with owners later when it comes to warranty issues and problems. Say they'll get back to you but they never do. Not sure if it's incompetence , laziness or just poor customer service. Found myself having to inform them of technical details about the car that they should know. How you judge a dealer is by how they treat you AFTER they've sold the car and on that count, Bow-Mel falls short.

We bought a new Kona from The Victoria Hyundai because these guys were charging a way higher price…read moreand they refused to budge. With our new Hyundai we had coverage that allow us to get fixed anywhere. Since we didn't get it with them, they were really clear that they wouldn't do us any favors. They have been absolutely reckless with their customer service. Trying to charge us for simple things that any car dealership would deal with. They've been absolutely unworkable. Today the general manager Andy James Hung up the phone on my partner for simply asking whether they felt they were responsible for making us wait a month to get something fixed at their shop and then told that they actually can't fix it. We will be waiting several months now. The customer service here is poor and you aren't going to get a deal. I would stay far away from these guys.

The customer service has improved since I was there last. Phil was great…read more They have added new futures at there service center

Bought a key fob for my 2019 Qashqai from Amazon for $30. Knew dealer had to program, but was…read morequoted cost to program was $185+GST. If fob bought from them, it was $500 including programming. Made appointment and took in the car for programming. Got bill for $235. They charged $25 for shop supplies. The car never went into the shop. I supplied the fob. I told them i understood if getting work done and small items like hose clamp or zip ties were used, items too small to inventory. But not for programming a fob. Talked to service manager. They refused to remove the charge. It's the LAST money this dealership will ever get from me.

Very poor service. Manager was supposed to call me about an issue we had, never happened. I called…read morehim and he said he'd get back to me, never happened. It took over a year for them to resolve our issue after we called over and over. Finally it was resolved when we were considering buying another car. Then the sales people harassed us relentlessly, to the point of me having to block the number. If I could leave less than a 1 star review, I would. Save yourself the headache and don't get a vehicle from Nissan of Duncan.