The price is the price. We shopped around and were happy with our deal. I like no back and…read moreforth. First hello, test drive, financing and driving the new car off the parking lot was 1 hr total and did it on my lunch hour! Always seem to have great condition new cars available First time experience here and we will be back!

We have purchased our last three vehicles from Don Sitts Auto Group. Our most recent purchase was…read moreto replace our totaled Audi Cabriolet. We wanted the same style vehicle but newer. Todd and Rob worked some magic and found one out of state. We LOVE our car. Great job guys on finding us this vehicle !!!

Fred Martin is absolutely fantastic. Every employee treats you like family. No pressure sales and…read morethe service department is the best around. I've purchased 4 vehicles from Fred Martin and 100% recommend them from sales to service.

THe absolute worst buying experience I have ever had. They sold me a car with defects that they…read morenever told me about. But, they could have made me a happy customer by doing just one little thing that would have cost them about $200, but they refused to do that. There is a reason why their rating here is so low. They just plain suck,

I purchased a Kia soul on November 30th 2017 due to car accident on Nov,17th. Jason Vandevere was…read moreawesome and very attentive to my needs in purchasing a new vehicle. I feel he went above and beyond in customer satisfaction and I'm thoroughly enjoying the new car. He was very thorough and patient in explaining the purchasing process as it had been many years that I had even looked at a new car. Thanks Jason and thanks Kia Vandevere!!! Sincerely, Leticia Lewis

Horrible service department, and it starts with the management. Well, it really starts with subpar…read morematerials. Between receiving horrible treatment and service for a damaged air conditioning condenser to their mechanic not tightening the cap to my coolant during and oil change and causing my engine to overheat....and still waiting on confirmation I will be reimbursed for the tow (I rejected the offer for free oil changes to make up the tow expense ) I cannot wait to be done with VanDevere and Kia. Biting the bullet, eating the negative equity, and buying a Honda. After several weeks, still waiting to hear on the refund for my tow. I've reached out a few times with no reply.

This review is for the service department:…read more David and I brought our 2002 Honda CRV in for its 15 year old recall on the airbag firing mechanism (I think) While this was possibly the most adult thing I have ever done (Joe in service said that his girlfriend has an 7 year outstanding recall, so I'm not the only one!) the real adults were the service department employees who got us in ASAP and completed the repair within 30 minutes of our arrival. We barely had time to eat the pizza we brought along before Joe was at the table telling us that our car was ready and waiting. In that 30 minutes however, I was dismayed by the behavior of two showroom employees. One, a mature woman with red hair, actually stopped and snorted at David and made a rude comment and the other, a tall youngish male with slightly long hair, spoke dismissively about a woman who apparently had been left waiting in the front because she had asked to see someone right away. :/ But Joe and the service department were amazing ! Thanks

Worst service department to ever exist. Unhelpful biligerant idiots thats dont help in any way…read morewhatsoever

Long time family business. Matt H was super helpful and friendly. Very smooth experience!read more

Charged $240 to synch a new key fob. They weren't able to…read moreaccomplish the job but still charged full price. This is what gives dealerships a bad name.

Abu was great, extremely friendly and found what I was looking for. I love my Subaru!read more

Overfilled my transmission fluid by about 1.5 qts. Picture below is what I was able to collect that…read morewas not supposed to be there Edit: The fluid drain/refill cost around 300~ for them to cause a potential problem that could cost $3-5 thousand.

Initially, I was wary of doing business here because I saw the negative reviews, but I had a great…read moreexperience. I was helped by Ashley, and I highly recommend her to anyone else looking to purchase a vehicle. Even though my appointment to view a car was at 7:30pm (half an hour before closing time!), I was warmly greeted, and at no point in time did I feel rushed, even though she had to stay at work longer because of me. I really appreciated Ashley's honesty when she didn't know an answer to a question. Love a person who can admit when they don't know something and then go find the person/resource with the knowledge! She made sure to get me the info I needed. Also, when I messaged her the day after my purchase because I noticed something that I had missed when initially viewing the car, she responded very swiftly and got me set up with service right away! Shoutout to her manager, Mark, John from Warranty, and David from Finance as well, who all helped make the purchasing process go smoothly~ Satisfied with my new car, and the service that I received!

BE WARNED -- I WOULD NOT BUY FROM NORTH COAST MITSUBISHI OF AKRON. PLEASE READ WHAT I AM CURRENTLY…read moreGOING THROUGH. Everything I am describing here is based on my personal experience and is supported by documentation. I purchased a 2022 Nissan Frontier Pro-4X from North Coast Mitsubishi of Akron. Within four days of purchasing the truck, it experienced a major electrical failure. North Coast took the truck back for repairs and ultimately had it in their possession for nearly two months. My insurance company paid North Coast approximately $11,000 for the repair after I was told the problem had been identified. I finally got my truck back, and within approximately 35 miles of leaving the dealership, the electrical problems returned. The truck is now at an actual Nissan dealership, that North Coast authorized to do further repairs after acknowledging they did not fix it correctly,and it has been more than four months after purchasing it, I still do not have a reliable, functioning vehicle. In my possession. What has made this experience even worse is how I have been treated while trying to get help. I have been hung up on, belittled, and repeatedly given information that has not resulted in a resolution. During one phone call, a sales manager apparently did not realize the call had not disconnected, and I heard comments referring to me as "f--ing stupid" and "a baby," along with laughter and a comment that it was not their problem because I was stupid enough to buy a used truck. That is how a customer was discussed after purchasing an approximately $38,000 vehicle from this dealership. I have also repeatedly attempted to escalate the matter. I requested the names, email addresses, or phone numbers of upper management within the North Coast Auto Group so I could speak with someone who had the authority to resolve this. I was unable to get that information through the dealership. Meanwhile, North Coast accepted approximately $11,000 from my insurance company for repairs, yet the vehicle experienced the EXACT same electrical problems almost immediately after it was returned to me. I have now made four vehicle payments on a truck that I have effectively been able to use for less than a week, in four months of owning it. This has also affected my employment. My job requires me to have dependable transportation and to travel for storm duty. I bought a four-wheel-drive truck specifically in part because I need a reliable vehicle for those responsibilities. I have now filed a complaint with the Ohio Attorney General's Office. I also have extensive documentation, including emails, repair records, insurance correspondence, time-stamped photographs, and information from the Nissan dealership that currently has the truck. I encourage anyone considering purchasing a vehicle here to do your own research and read the dealership's reviews before signing anything. I am not asking for anything unreasonable. I want one of two things: Fix my truck fixed completely and correctly at no additional cost to me, or buy the vehicle back so I can move on and purchase something dependable. I tried for months to resolve this privately. I would still prefer a fair and professional resolution. But after more than four months, approximately $11,000 in insurance-paid repairs, four vehicle payments, countless phone calls, and a truck that is still not fixed, I believe prospective customers deserve to know about my experience. North Coast: I am still willing to resolve this professionally. I am simply asking you to stand behind the vehicle you sold me and the repair work you were paid to perform.

Car dealers rarely get a fair shake. Generally the expectation is if you go to a car dealer you'll…read morebe met with people trying to get one over on you. I'm going to share with you my experience with Ken ganley Toyota of Akron. I've been very pleased with the 2017 Cherokee I bought for my daughter a few years ago. I set up a search alert on cars.com for a Cherokee 2019 or newer. Up popped a Trailhawk Elite which is basically the regular Cherokee but it's lifted a bit and looks kind of cool and has a hist of safety systems like emergency braking Lane departure etc to help keep a 16-year-old driver safe. I contacted the dealer and met a salesman by the name of Chauncey Clausen... Like the pickle he said. I made arrangements to drive to Akron which is about an hour away to test drive the vehicle and give it a once over. NADA had this vehicle about 6,500 more than it was listed. They did a fair job detailing it and Chauncey was kind and personable. He explained to me the process and we took the car for a test drive and I immediately saw that the service four-wheel drive light was on. It shouldn't have been because of their multi-point inspection they put the cars through before they put them on the lot. The interior was in great shape the exterior was also in great shape for 67,000 mi. I told Chauncey of the service four wheel drive light and we made a deal of my purchase of the car contingent upon investigating and repairing whatever was wrong with the four-wheel drive light. Two days later the Toyota store gave up on trying to fix it and sent it to the Jeep store where they diagnosed it needed a PTU also known as a transfer case. Here is where I'm appreciative of chauncey, and Ken ganley Toyota. I worked very closely with the Jeep store and the part alone was about $3,200, which the dealership unfortunately had to absorb per the deal. They were very clear and upfront with me and some good natured ribbing made me realize that they are definitely in the red on this deal. But they went through it anyway. It took 5 weeks to get the car repaired and fortunately I was not in a hurry and am very patient. I got to see Chauncey again upon delivery and dealing with the f and I guy was also a very quick and painless experience. I was pre-qualified and had a loan from my credit union so I was aware that this deal was probably not going to net them any profit. The purpose of my post is not to rub it in but to explain that there are some folks that will stick by their agreements and follow through. This dealership probably could have pulled the deal and this review would look very different than it does right now. Overall I'm very happy with the car and I do have to do some repairs and upgrades that are commensurate with the wear and tear one would expect. But overall my salesman Chauncey was quite the righteous dude. Honest forthright up front and a genuine nice fella. If Mr ganley does get to read this I hope you will throw Chauncey a couple of bucks as he is a statesman of this dealership. This will be my second car I have purchased from ganley. Overall I really can't think of anything other than to say thanks and it was a pleasure doing business with you.

The worst car dealership. Ken Ganley Jr is a manipulative, rude, selfish, arrogant, deceitful human…read morebeing.