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Gaining Grounds Organic Farm

5.0 (1 review)

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20 years ago

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Verrill Farm - Fruit Layer?

Verrill Farm

4.0(163 reviews)
4.4 mi
•$$

Always a favorite place to pick up fresh produce, yummy bakery goodies and delicious prepared…read morefoods. We love this family-owned farm!

I visited Verrill Farm for the first time on August 20, 2026…read more Unfortunately, an incident outside the market and the staff's response left me extremely disappointed. At approximately 1:00 p.m., I was outside waiting for my friend while she finished making her purchases. As she walked out of the store, she tripped over a bike rack positioned along the walkway. She fell hard, injuring and bloodying her knee and scraping her hands. She was visibly shaken, and the pie she had just purchased was destroyed in the fall. I went inside to tell an employee what had happened and to ask whether the pie could be replaced. While I was speaking with the employee, my friend came inside, limping. My friend asked whether the employee had heard what had happened. Rather than expressing concern or asking whether she was okay, the employee's reaction struck both of us as surprisingly dismissive. My friend then asked whether she could have some ice for her injured knee. The employee said no and walked away. Because I was surprised by that response, I asked another employee who was stocking muffins whether he could get some ice for my friend because, I explained, she had just fallen and injured herself. He also indicated that he could not. The first employee later returned and explained that there were no more pies available, and my friend was refunded for the pie. What happened next was the strangest part of the experience. As we were leaving, the employee came after us and quietly told my friend that she would get her some ice if she promised not to tell anyone. My friend accepted the ice. I cannot explain why providing ice to an injured customer apparently needed to be done discreetly. What bothered me most was not simply that my friend fell. Accidents happen. It was the response afterward. A customer was bleeding, shaken, and asking for something as basic as ice. I would have expected someone to ask whether she was all right and to offer reasonable assistance. Instead, the response we experienced initially felt defensive and indifferent. The pie was refunded, which I appreciate. But the overall interaction left such a negative impression that I do not intend to return.

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Verrill Farm - Verrill Farm 6/2024

Verrill Farm 6/2024

Verrill Farm
Verrill Farm

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Gaining Grounds Organic Farm - localflavor - Updated October 2026

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