Not only was my car shopping and purchasing experience perfect in late 2024, the continued customer…read moreservice and care is top of the line here. Great job Amanda in the Service department, excellent attitude and customer service.

This dealership is completely unreliable and does not honor their word, especially working with…read moreAndrew Centeno. They clearly agreed to sell me 2 cars 2026 Honda CR-V for $36,500, and I made my plans based on that commitment. After making me wait for days, they suddenly changed the price, charged me extra $500 , blaming other dealerships. This is not how honest businesses operate. If you can't honor your own quoted price, don't make promises to customers in the first place. I turned down other offers because I trusted them -- that was a mistake. Their communication is inconsistent, their pricing is misleading, and their behavior is unprofessional. Save yourself the time and frustration. Go to a dealership that actually respects its customers and stands behind what it If you value your time and money, do not rely on what the dealership and Andrew Centeno tell you unless everything is guaranteed and in writing.

Carlos is my car guy , I've bought several cars from him in the past 10+ years , they have always…read moretreated me with respect, my last purchase, had an issue come up with the motor , after 3 months , and they replaced the motor, I hadn't had an issue since... Give Carlos a call he will get you going.....

Cavender Auto will sell u a good car, but it won't PASS the Emissions. They do not & will not…read moreoffer nor accommodate for INCONVENIENCE. I was told by Ashley I shouldn't waited at the last minute to do Emissions.....HELLO IT SHOULDN'T FAILED Moral to this review take a manchnic & no CAVENDER Auto customer service is HORRIBLE. UNSATISFIED CUSTOMER!!!!

Lack of communication...title screw ups. After six weeks, my state tag office still had not…read morereceived the paper work and my temp tag runs out the next day. I called Hardy Chevrolet and asked for Title person...asked her where the paperwork was and she replied that they had a new third party firm doing title work...I asked her to find out where the paperwork was...she called back and said that they did not process it because a necessary form wasn't signed and a copy of the registration of the trade wasn't provided (and why did't the dealer provide them ?)...neither the dealer nor their title agent contacted me..I had to ask them after six weeks...Oh..and they could not issue me another temporary tag until this was straightened...so, I have not been able to register the car that I have had for six weeks and will have no valid tag tomorrow....

We own an auto repair shop in Prattville. We purchased a part from Hardy Chev on March 26,2026 that…read moreis currently on back order from GM. The part came in broke. Hardy Chev response is to bad. The man we spoke to says that GM corporate only gives 10 days to do a return. However one of my local dealerships tells me that gm gives 90 days. I am trying to figure out how to get my $300 back. I will be calling GM headquarters.

I just bought a Hyundai Santa Fe and I am very happy with my whole car buying experience!…read moreI initially drove the 3.5h to buy a Honda Passport and I knew it had an accident because my sales rep Val sent me the carfax report right away. After inspecting and test driving I found some issues with the car. The brought it to their shop right away to check on the Honda. The Assistent Manager brought me in his office to tell me very honestly the shop is not able to fix those problems to my satisfaction. Since they knew I drove so far they offered me all the help possible to show and test drive as many cars as possible. After finding a good pick they gave me good deal on the car and on the warranty. Val even drove to the gas station to fill the car up for me! If I need to buy a new car again, I will contact them first and see what they have to offer.

Worst experience ever! (caution: long review but needed to be said) At first everything was great,…read moreI had applied online for the application, had a sales person named Norma called very professional and respectful. Went by to see the vehicle and I had already mentioned my credit was bad and I had money for whatever down. I test drive the vehicle and enjoyed the 2016 Acura ILX, then the senior rep or whoever she was ruined the guaranteed sale for Norma. Reason being, unprofessional and judged me after knowing my credit was bad. She came up to me and said that with what I had said I had for a down it wouldnt be enough, and couldnt be able to do anything that I would need 20%-30% down. The way she said it I could tell she assumed I was going to say cant do that, so therefore I asked how much and responded "its a lot, it would be way more than you said you had and your interest is high" there was no need for that there are ways to come at a customer, I been a car sales man so I know! I knew my credit is not great and therefore I had told Norma I had bad credit and I have so amount to put down but have more if needed, and i wrote that on the paper they give you to fill out, wrotethe amount and also specifically wrote down "but have more if needed." If they pay attention to deatils on paperwork they would have seen that and assumed well says he has more if needed so lets see how much he be able to put down. But after she told me it was $4000 down I said okay thats fine no issue and mentioned I had $5000 on me and after being told that her attitude changed. Because of the unprofessionalism she made Norma lose a sale. Turns out Norma was new, because Marcela called me and told me she was following up and mentioned Norma was new. For a new person she was doing great until the senior whatever she said her position was came up to me and ruined the sale. Therefore I took my business and money somewhere else (Toyota Mall of GA) and got me a 2015 BMW 428i. With just $3000 down. (Picture included of me with vehicle after purchased) If it wasnt for that one lady treating me like someone who wouldnt be able to afford anything and for judging me bc my credit is not great, she made Norma lose a guaranteed sale. If it wasn't for the unprofessionalism of that one rep, Norma would have a sale and my review would have been completely different.

I bought a new Mazda from this dealership last year and was promised 5 free oil changes. When I…read morewent to use them, I discovered that only 3 had been applied to my account. Since then, I've tried calling, leaving messages, emailing the finance manager, and even going in person, but after being told it would be rectified, I never heard back. It's been three months of follow-ups with no resolution and no response. What makes this especially frustrating is that I didn't have to drive 45 minutes to this dealership for my oil changes, but I did every single time because they asked me to since it supposedly helped with their retention metrics. I did my part to help them, and in return, I've been ignored and left without the service I was promised. I don't recommend this place. There are plenty of other Mazda dealerships offering the same cars and better service.

Came here for a check engine light on my 2013 Mazda 3. In order to correct my check engine light,…read morethey replaced my serpentine belt for a pretty reasonable price (much lower than I had expected). Service was a little slow (my car was in the shop for 5 days), but overall I'd take my car to the Jim Shorkey Mazda service department again.

Took them 2 days to even check my car... Went in afternoon and asked when I could leave it and…read moreexplained my problem and did so so. Left an early morning they said it would be done around noon no later than 3. 3pm comes around and no call so I get dropped off and they said it's still going to be another hour or so but I had to leave with my car. They said come back next day same time and I said okay but I need it done before 1. They said they would make it happen and the day of that I wait there and around 10 I ask any updates and they said yeah it should be done around 2pm... Had to go back and forth up there to even get my car checked like a dang child. Ridiculous Paid 140 for nothing.

Previous reviews are so confusing. I think people just get upset when something doesn't go their…read moreway and they come to Yelp to complain. Some of these have got to be exaggerated. Anyway, I bought a new vehicle here and I like this dealership because they have straightforward pricing with no extra fees or any pressure sales tactics. Just an honest simple transaction. Would recommend to anyone shopping for a new vehicle!

What a horrible experience in the service department. Had a 9:30 appointment and did not start…read moreworking on car till 10:45. Spoke to service tech and was told appointments are to speak to service advisor not actual start work. Never told me that until I saw the car in the lot. What a waste of time.

I just bought my first all-electric car, an Ariya, First I wanted to get the car exactly the way I…read morewanted it, and second. I had a huge learning curve on learning to operate my new car. The dealership and the manager Gaiter got me the new tires for the used vehicle and replaced the too dark tinting for me. While they took care of my needs the dealership loaned me a car. The entire sales staff was friendly and helpful. Raine, Cody, Timmothy, and especially Nick all bent over backwards to help me get comfortable and competent in mastering the nuances of operating the Ariya. Evan the Jim Shorkey Cadillacs Dealership and salesman, Antanas, were super helpful in educating me on and guiding me through my first supercharger experience. Nick and everyone at Shorkey, thanks for making me comfortable with my new car.

DO NOT I REPEAT DO NOT FALL FOR IT…read more This is the most wretched and awful place to go to for a vehicle, they over charge immensely and sell/provide vehicles that have recalls. I purchased a 2015 Kia Optima in the Pearl White color. Mind you I've only had this vehicle for two weeks and come to find out this vehicle HAD A BLOWN OUT ENGINE I took the vehicle to a trusted mechanic and they verified that the engine was blown out. They supposedly issued out the $1300 refund on the 1st of February and I still have not received it. Will definitely not be referring anyone to this lot and highly revise anyone to absolutely positively stay away from this car lot. They do not care about you or the vehicle they sell to you, they only care about your currency.

If I could give them negative stars I would. The people who work there are nice, but don't fall for…read moreit. The vehicle will be great for the first 30 days. Anytime you need customer service though, expect them not care! They don't care to even attempt to help you out, and I'm not talking about payments either. I make my payments on time every time. I would rather be carless than get one with this dealership.

We took our car to victory for suspension work. WHAT A MISTAKE! We were lied to about charges. Car…read moresat outside in crowded lot for close to half of a year with no attention. Car was damaged as it sat in their lot. Paint scratches, battery went dead and we had to pay for replacement. Overcharged for unnecessary parts due to lack of communication. workmanship was very poor. We will never go back!

If you want a shop that will restore your car and deal with you honestly, this is NOT the shop for…read moreyou! However, if want a shop that will lie to you and string you along for months (years), over promise, under deliver and overcharge...you will love this place. Save yourself a lot of grief------DON"T USE THIS PLACE