Dec 9 GAC Installed two heat pumps at my house for the price of $27,000. Dec 10 at 11:15am I phoned GAC (Betty answered) to report the main unit was not working and asked for help. Dec 10 at 3:25 pm I called GAC (Shannon answered) to repeat the complain and added that my 88 years old husband suffers from pulmonary fibrosis and that a cold temperature is not good for his condition. Dec 10 at 5:02 I left a message at Chris Murray's cell (the seller from GAC) repeating the above mentioned. Dec11 at 3:20 Lisa from GAC called to inquire about the problem that I repeated in detail. Dec 12 9:45 pm the house is freezing and so far , not a word from GAC! read more

Deivid was awesome! He got there quickly, fixed our issue right away, answered all our questions about how to change the filters and take care of our new HVAC, and then went above and beyond by helping us corral our very enthusiastic beagle after she escaped and ran around the street, barking happily and letting all the neighbors know that we had a visitor (she's helpful that way). Thanks Deivid- we appreciate you and we will 100% use the company again for all our future HVAC needs! read more

In December, our furnace died right before we had those first freezing days. GAC came over right away to give us a quote. The man was honest about what we needed and didn't try to push the more expensive furnace. Our furnace came in a few days and the men who came to install it were super friendly. They taught us how to use the new console and tested the furnace to make sure it worked. Recently, when we tried to turn on our AC, it wasn't working, so we called them back. They came to see what happened, and they realized the new console wasn't connected to the AC unit. They fixed it for no charge since it was their mistake. The visit was free, too! We've worked with other companies where they charged us even when it was their mistake, so I'm happy to be working with an honest company who cares about their customers! read more

GAC Services Review Just had our Air Conditioning unit "repaired" by a GAC technician, and it was a frustrating experience overall. The total cost was excessive for the amount of work required to fix the problem - $410. The price breakdown included a $99 fee just to come out to the house, $70 to diagnose the problem, $50 to vacuum up water from underneath the AC unit, and $190 to add refrigerant fluid to the unit - 2lbs of fluid at $95/lb. These costs just seem to be pulled out of a hat, as the refrigerant fluid used by our unit (R-410A) costs $5/lb on eBay. From $5 to $95 per pound - that's a 1900% upcharge! I understand that they need to make a profit, but to upcharge by 1900% is absurd. Also, $50 to vacuum fluid from under the unit? A task that takes all of 10 minutes? That's a bit ludicrous. To make it worse, the Technician was unable to explain things in a way that made sense, especially when I tried to have him explain why the repair was so expensive. His reasoning was vague, sketchy, and full of jargon-y words clearly meant to throw me off and end the discussion. Also, though he wore boot covers, he dragged his feet all over our recently refinished hardwood floors, leaving a mark on the floor near the AC unit. He tried to deny it at first, but I witnessed him leave the mark so there was no question about where it came from. Thankfully the floor markings came off easily, but this incident was symbolic of a generally sloppy and rude attitude on his part. Definitely not someone I'd want coming into our house again. I'd have to think long and hard before going with GAC for any future housework. read more

Called to request a quote on replacing my furnace 3 weeks ago. No response. I guess they don't need my business. Worse yet - I use them for my maintainance. I'll find another shop. read more

I've been a customer of GAC for some time, kept trying to get the duct work fixed for an issue they have been aware of for 3 years. After reminding them it needs to be fixed this spring, they no longer have time to work on it. Complete failure, uncommunicative, and unworthy of my trust, I would should have called someone else after the 1st year. Avoid. read more

Sadly, I have to update my review of GAC. We were with them for a very long time and for a long time, they were great. They've grown a lot and, in my opinion, too fast, and service has declined markedly. We purchased a new HVAC system, soup to nuts, from them and while installation went flawlessly, the system has been inadequate for our home and the AC just can't keep up (the system it replaced worked fine until it didn't). They sent out several technicians to see what we could do to make it better and ultimately, one told me under his breath that it just wasn't the right system for the house. The furnace broke down at 3 years old. It took three visits from three techs to figure out what was going on. The first tech was very young and I walked downstairs to find him sitting on the floor with the furnace manual. Can't explain why he was alone doing what I could have done myself and I felt badly for him, but he finally told me it was fixed and left. It ran for a few hours and then kaput again. Was a saga to get someone who actually knew what they were doing--and they sold us the system. I wish I wasn't writing this because we were loyal and happy for a long time. Happy for their growth but think it's very much time to reign it in and do it right, at least by their customers. We are moving on. read more

GAC came to my condominium for a springtime HVAC heat pump checkup around April 2023, but they were not able to do the inspection because their truck didn't have a ladder that would reach the 2nd floor, where my HVAC's system's heating/cooling coils are located. I paid for the inspection anyway although they hadn't done an inspection. This past week, I called GAC again to have my HVAC system inspected for the winter, and yet again they didn't have a ladder - and as a previous customer, they failed to note that in my records - that they needed to bring one. This caused me to have to cancel my appointment. I do not consider them reliable, I called to speak to a manager about this, and they didn't have the courtesy to return my call. read more

Imer and Owen of GAC Electric Department came to my house to install a new electric panel on June 24, 2021. The total price is 4908.88. I'm sad about two things: 1. THEY DID NOT PUT A COVER ON THE PANEL. It is dangerous for children and adults not to have a cover on the panel. 2. Imer charged me exorbitant price for the outdoor outlet $805.17! In addition, Imer was trying to make more money out of me when he offered installing fire alarm for around $900. I declined. Then he finds a power switch in my kitchen "not working" and offered to fix it for $77! I am a retired Licensed Clinical Social Worker and a Yoga Teacher. What makes them think they can get away without putting the cover on the new panel and charged me exorbitant amount. I'm an older senior single citizen. I called up the office today because my air conditioner shut down as a result of the installation. The HVAC coordinator Kathryn was very sweet and sent out a guy from that department who came and fix the problem. I called up Sandy, the boss for the Electric Department and he agreed to take out $230 from the $805. I am requesting that my panel be covered within 24 hours as I do have young yoga students coming into the studio located right next to where the exposed panels are. Karuna kristjanson LCSW read more

I hope that things go well for my upcoming estimate on a new unit. They were so nice on the phone. Most of the bad reviews are from people that must live in a box. Several complaining about visit and assessment charges. Are you soooooo disconnected from reality? A person that can bill a couple of hundred an hour has drive to your house - round trip for a hundred dollars or 89 or whatever? They are barely breaking even if they do not get the work. A cab ride.... if you still take them - is 80$ for a 25 minute ride. Rot cheap people. PS I have no affiliation nor do I know anyone it in the AC BIZ read more

Until this morning, GAC would have gotten a good review from me. But I am currently more than a little upset with them. We chose GAC last year to replace our very old (30+ years) HVAC system, which happened to fail a few days before they were scheduled to come replace it. GAC gave us a window A/C unit to get by until they could come for the scheduled replacement. Fast forward to this year, when we set up a maintenance call as part of our "Prime Maintenance Membership." GAC pushed this back a few days because they were busy with other calls but gave us $50 for the inconvenience, which was fine. They came yesterday. The visit was quick, and everything looked good, which is to be expected with an A/C unit that's only a year old. I left the house, and when I came back I noticed that it was much hotter inside than it should have been - nearly 82 degrees according to the thermostat. My husband and I noticed that although the system was working internally and the thermostat said everything was OK, the fan on the condenser was not spinning. We tried a few things to reboot the system - turned it off at the thermostat, switched the breaker for the system on and off, even flipped the switch on the furnace. Nothing. So, we figure that the technician turned something off yesterday during the maintenance call and didn't turn it back on again. GAC was closed when we came to this realization, so we called this morning as soon as they opened only to be told that they were completely booked today and couldn't do anything. In fact, the woman who took the call initially hung up on us, saying that she couldn't schedule anything for weekdays. (Or weekends? She was not clear.) So, here we are, sitting in our increasingly warm house on one of the hottest days of the year and have no hope of GAC coming to fix the problem that they created until noon tomorrow, which is also set to be one of the hottest days of the year. read more

GAC installed our HVAC System and it has worked well - the only reason they get 2 starts - The follow up service has been anything but working well - 0 to less than 0 zero stars for their follow-up service agreements. We signed up for a twice a year check-in to change filters, check the system and ensure that there was nothing to worry about - From the beginning, it has been an awful experience. Much too long to write about so I will share the most recent - just multiply this experience by the past five years and you will get the picture. We are the owners and lived in the property when the HVAC was installed - the service has been awful since the beginning. We had to move from the area and now have a renter living in the house as well as a local management company. GAC has the numbers of the renter and the management company but cannot seem to change it from the original cell number put in the contract 5 years ago. We have begged GAC to update their records - they will not do so. On December 23, I received yet another call from GAC. I was working and could not answer - GAC cancelled the appointment - they never tried to call the management company, they never tried to call the renter. After 5 years and countless explanations, calls, emails, etc., GAC will not update their records. Additionally, GAC never actually switches the vent system each visit (which is a one reason we wanted their ongoing service). There is no way I would ever recommend GAC unless you are putting in the HVAC so that you can sell and move. Save your money, time and exasperating experiences - find another HVAC company. read more

I have been a customer of GAC Services for many years with an annual maintenance agreement on my home as well as a rental, condominium office unit. Over the past years I was so pleased with the technicians and the customer service that I personally recommended three complete HVAC installations which were completed by GAC. I remain pleased with the technicians representing GAC however, since the change in ownership the quality of management has gone downhill with little or no ability to communicate and entirely too much emphasis on the almighty dollar. As a retired owner of a service company for over thirty-five years I would like to share this thought with the owners and managers of GAC Services: "Take care of your customers and they will take care of you" and "If you don't have the skills to run the company properly hire someone who does". read more

Charged almost $800 to replace a capacitor in an outside unit, drain overflow plan and an emergency visit. GAC recommended to replace entire HVAC unit or spend $4000 to clean the coil. The problem was not fixed. AC continued to shutdown. Hired another company they charged only $140 for the visit and unclog the drain. Problem fixed! AC is operating fine. The other company also said the the AC is fine. Fool me once shame on me... Hope this will help others. Beware! read more

This is the second time I called GAC Services. Instead of quoting me an hourly rate, Mike responded promptly with an estimate. The next day when I called for an appointment, Brad was patient and courteous on the phone, and someone came out the very next day. When John came out, it was obvious that he's a skilled professional. The actual cost came in below the estimate. We're very satisfied with GAC Services and would use them again when needed. read more

Good, fair, prompt service. We use them for HVAC and electrical. Words words words words

I have hired GAC for two jobs now and they are one of the finest contractors we've dealt with (we're restoring an old house so we've dealt with a lot of contractors over the past couple of years). Their service starts with a knowledgeable and friendly estimator, then a construction manager does a detailed walkthrough, and finally a massive crew of English-speaking employees (not independent contractors) does the work in a clean and professional manner. All this for about the same price as mom & pop HVAC shops. read more

I signed up with this company for there annual agreement and their tech replaced two capacitor's in my brand new ac unit outside. They gave me a 50 discount but the annual plan was well in excess of the savings. The unit was not fixed so they then claimed it was my thermostat. So I paid again for not just one thermostat but three because each time a new tech came out they did not know about the nest thermostat. So we ended up with the echobee they supposedly know about but the echobee was programmed incorrectly or the guy blew something up in my unit as I saw it spark and he denies breaking the part. But the unit has not operated properly since. They had there team of very arrogant senior men come out saying basically I was crazy and that the unit is functioning properly. But it's still broken, heat pump outside does not operate only the aux heater that they connected incorrectly when the guy shorted out something. They came out 13 times and never resolved my situation. Basically told me to go with someone else after they rapped me for their incompetent techs. My unit was under manufacturers warrantee and now I believe the five year is up and I could have purchased a whole new system again for what I paid them. Stay away. They are not a good company. read more

It has been my experience as a customer of approx. 5 years that this company's technicians are not knowledgeable or very experienced. GAC is a great option for clean and checks, but if you have the need for any repair beyond a filter change, it is highly recommended that you seek a referral for another option. We were ridiculously overcharged for diagnostic work and our freon was drained as part of this process which cost over $1700 to refill!!! We were charged $2500 for diagnostic work to identify a leak that wasn't there. We verified with 2 other companies that there was NO LEAK and GAC refused to refund us fully. Further, the communication breakdown that occurred was inexcusable. Had we the time to dedicate, this would have been a slam dunk in small claims court. Pure negligence and an absolute breach of trust. Poor customer service with little to no response from the quality control manager and no communication from management in spite of repeated requests and promises of calls back. Do not put yourself in a position to have to request any sort of refund from this company. The process took weeks and we were not satisfied with their offer or the fact that they simply mailed a check with no discussion as to how they determined what a fair refund would actually be. read more

The promptness, professionalism, knowledgeable technicians, and price all contribute to my excellent experience with GAC.

I'd like to update my review. The company did get back in contact with me and I got one of the most sincere apologies I have ever gotten from a business. I do think staffing and supplies complications due to Covid was a huge factor in our experience. I am definitely willing to continue doing business with them as I think this was probably a one-off experience and not typical. read more

I had a disappointing experience with GAC last summer. They charged me a $114 "diagnostic" fee for my AC but never told me why the AC wasn't working. Instead, they tried to sell me a new AC for almost $7,000. I contacted a smaller company, which diagnosed the problem and fixed it for a small fraction of GAC's quote. I asked GAC for a refund of the diagnostic fee but never heard back. read more

From start to finish the GAC service call was five star. Walter, the tech was so friendly and professional He showed us how the self fix the issue we were having and recommended a much needed cleaning of our out side unit. He also coached me on DIY regular cleaning (which we had not been doing). In all, I highly recommend the company for home HVAC work. read more

Came out during a cold snap for routine maintenance on 5-year-old Carrier Infinity system. Heater was working fine prior to their visit. Heater did not work after their maintenance. No heat for 2 weeks, while they worked to find the missing part. They insisted they did not damage the heater. They insist that these things break all the time during their maintenace visits, and that they "discover" the faults that have just been waiting to break. They charged $1146. I have switched to to Tucker's HVAC. read more

"Missed Life-threatening Furnace Damage" There were several issues from minor to major with the service I received from GAC the past few years. "Recommended Unnecessary Enhancements": One tech insisted I replace my working thermostat ($50) with one for $475. None of the extra features were any that I would use. "New part recommendations for Old furnace": The techs listed several major parts as 'Immediate Repair' instead of being up front and saying it would have been cheaper just to replace the furnace. "Missed CO leak": My furnace shut itself down and the first tech couldn't find anything wrong and restarted it. There was a second problem several days later. This tech checked everything and also said he could find nothing wrong then restarted it. The second time the furnace shut itself down, I called someone else and they immediately diagnosed a Carbon Monoxide (CO) leak from a severely rusted part. GAC techs should have seen this installing the major furnace parts earlier. GAC certainly did not find it after the furnace shut itself down. This new company was upfront: they couldn't legally restart it and I needed a new furnace immediately. This means that both times GAC restarted my furnace without knowing why, CO continued to leak into my home! "Difficulty Making Amends": I reached out to GAC in a business-like manner on 11/30/20. Instead of apologizing for the critical misdiagnosis, GAC initially offered only to refund me the second half of my prepaid annual maintenance fee. After my first review, the owner called offering somewhat more redress as he protested about how little profit GAC made installing the parts. It took over a week for him to make partial restoration (received on 12/31/20). "Summary": I wouldn't use them again, nor would I recommend them to anyone else. read more

DO NOT USE THEM!! We used them in the past and had good experiences but this experience showed them to be dishonest. Edmund came to our home yesterday because they called to say they were running a $49 special to check systems for the winter. He began with our older unit (15 years old) and told me the heat was not working and therefore, the $49 would not apply until the unit was functioning. That was absurd enough but it got worse. Then he told me that the wiring on the unit was wrong and we had no wiring for heat in that zone. We used heat all last winter with no issues and no one has touched the unit in the interim. That was when I became very skeptical. Edmund then quoted me $1375 to fix the unit! He told me we needed a new heating element ($750), rewiring of the whole system ($375), and another part for around $200. I said we needed to think about putting that much money into an old unit. What I did was call Germantown Heating. They just left and fixed the problem for $101! He just had to replace a couple of wires and the heat turned right on from the thermostat that he said had no heat wiring. Save yourself hassle and money and don't use them! read more

We were loyal GAC customers for years. Recently, however, they turned on our furnace to melt a frozen coil, which at the time seemed fine. That same night, our ceiling collapsed...which might have been triggered, but was not ultimately caused by the HVAC work. Our insurance company accused GAC of faulty workmanship in denying our claim for the ceiling. When I asked GAC to write a letter defending the quality of their work, they declined to do so and stopped returning my calls. Any reputable company should be willing to defend its own work and help its customers. I will never use GAC again...which is disappointing to say the least. read more

I called them because my AC stopped working they came out 2 days later. Told me the issue motor is blown and we needed a new battery. Total cost $1100 not including the service call. tech said someone will be out tomorrow to install. We get a TEXT next day saying it will be in between 13-17th of month this was on 7/6/23 ok what to do. A friend came over and told us he has a friend who does HVAC ok gave him the information. The battery that GAC said would cost is $200 is actually $25.49 and the motor they said would cost us $900 was actual $209 I understand an UP-CHARGE but really. I will NEVER use them again they even gave a quote for the air duct cleaning of $780 the guy said that is way too expensive. Do Not Use GAC Services they are a RIP OFF... I called and got a refund for my $200 I initially paid for that battery. When I told them why they just said oh ok. The new person ordered the parts came next day and installed we paid all of $400 for a full job. That included his 30 minutes of labor and the parts. Shame On GAC Services.... read more

I needed to get a New HVAC System for my home. I contacted three places. They aware the most responsive. Chris came out and told me what would work for my situation. Went over the options a got me a proposal right away. And the price was more then fair. Which really helps The other two places took days to get me a proposal. The work was amazing Christian and team arrives. They took great care and the System was installed very neat. No mess they cleaned up everything. The duct work looked amazing everything lined up very neat. I would recommend GAC and their team it's you are looking for HVAC info. They were great read more

GAC was very responsive to my needs. After I made a decision on which system to replace my 18 year old system, they installed it the same week. The installers were on time, very knowledgeable and helpful in showing me the new system and all the new parts. read more

Made an appointment on Monday for furnace tune-up. Appointment was scheduled for Thursday (no estimated time given) with stipulation technician would call 30 minutes before arriving. Waited all day and did not receive a call. Contacted company's answering service after 4:00pm and was told I would receive a call back. Finally received a call after 5:00 and was told appointment was mistakenly never scheduled by office personnel. Was told that technical could come on Friday (again no estimated time) with a $20 discount. What a joke. Told scheduler I would find another company to provide the service. Obviously GAC has no concept of customer service. read more

I'm giving a one star if i could I would give them no stars. My ac at my condo stopped working. I was told by my dad that he knew several people who had used them that they were great . My dads company also did work for them on their building and he was impressed by them and etc. So I went on their website and they were closed but did a online chat with one of their representatives and I asked one simple question and the person kept giving me the run around and didn't respond to my question til the very end. I get a call this am telling my they aren't taking on any more condo ac units. I'm surprised that a company is turning down work . read more

I was very happy with GAC Services from start to finish. Eric, the sales tech, was friendly and informed. Apart from our HVAC (which had broken after 21 years), we were also looking to replace our water heater (which was not broken, but at 25+ years was so old we feared it could go any day). We got 5 quotes. GAC worked with us on pricing and we got a really good deal. They also were able to install just a few days later (compared with a couple of vendors who told us the wait would be at least two weeks). The installation team was polite, professional, and efficient. This being during the COVID-19 pandemic, I appreciated that they wore masks during all their interactions with me or any time they left the utility room. I noticed that they did not wear masks around each other, which was a bit surprising. I imagine it gets very hot doing that kind of work and the mask must make it even hotter, so I can understand that. However, it meant that after they cleaned up at the end of the day, I felt it important to sanitize as many surfaces as I could. As far as the installation itself, they did a great job. As our systems had been older, not everything was entirely up to code. They managed to get everything installed nonetheless, and made sure everything was up to code by the time they were done. I'm grateful and in the weeks since the installation, everything has been running perfectly. In short, I highly recommend GAC Services. read more

Bad experience with GAC. I keep trying to call and email and can't get a hold of anyone to help. They were quick to take our money but have provided no service. Try your luck with another company out there read more

GAC Services looks after my private home as well as after my business AC/Heating system. I have signed up for a maintenance contract and they come out every 6 months to check on the equipment. Their staff strikes as being on time, courteous and highly professional. The equipment they have installed is working well. With questions I always received same day answers and typically a service within a few days. I can highly recommend GAC services as the company for your AC/Heating needs. read more

Called then for the $49 hearing check. Carlos cane out, he was on time. He looked at my unit, and everything around. He showed me how the unit worked, and gave me tips on how to keep the temperature in my house better controlled. Showed me settings on my Nest unit. Carlos was super polite and I will request him for all future services. read more

I got a call selling me a "seasonal tune-up" for my system. When the appointment took place it became clear that this was JUST an opportunity for them to get inside my house and sell - an opportunity that I was paying for. They didn't do anything beneficial but left me with estimates for a laundry list of repairs to the main system (which they had been servicing biannually up until 12 months previously, so why wasn't anything said then?) and replacing a smaller system entirely which they said had a leak (again, part of their previous service contract and the system had been running perfectly until that point). Lo and behold, after their visit the secondary system was no longer cooling. I called out a second company to take a look. They told me they could guess what happened (can't we all?) and topped up the refrigerant (which cost me $800 - ouch) and told me I would know within days to weeks if there was actually a leak. 2 years later it's still running fine. I didn't want to believe that I'd been scammed by GAC so badly. But what other option is there? So BEWARE the "seasonal tune-ups" - they're just an opportunity for these guys to get into your house and sell, and maybe even worse. read more

I called GAC to do a hvac tune up and the tech named Carlos was on time, very friendly and helped us understand the ins and out of a furnace. He also even went out of his way to see if a part was covered under our warranty. read more

Update: I don't think I've ever encountered a company that has gone down as much as GAC in the past couple of years. Their routine maintenance is essentially just a sale pitch to replace the units. They recommend replacements on every unit just based on the age of the unit. I typically get at least 3 or 4 estimates for replacements and GAC prices were about 40% higher than the highest estimate I've gotten so far. Stay away! ------------------------------------------------------------------------------------------------------------ I hired GAC to replace an AC unit and do routine maintenance on 6 other units (different properties). The technicians are really good. They were polite, they were on time, did an excellent job with the installation, the end results were clean, and really knew their stuff. It would have been a 5 star review if I was reviewing the skill of their technicians. But these are the things that went wrong: 1. Their routine maintenance policy is to recommend replacement. On every single house, every single AC unit, the techs recommended that the AC needs to be replaced now before it breaks down. Their reasoning was "this unit is old and past the manufacturer's warranty", and then followed up by doing sales tactics along the lines of telling me about AC breaking down in 100+ degrees weather, or heat pump breaking down w/ 20" of snow (all used the same memorized line, it was kinda funny). If I were to follow their recommendation, I would have spent more than $50,000 replacing perfectly fine units, and the new ones would have been past their warranty by now. 2. When I actually did need to replace a unit on a rental property, they REALLY tried to oversell. For a small one bedroom condo, they recommended this huge unit that was large/powerful enough to handle a 4 bedroom single family home. At the price of almost $10,000. Their quote was more than double the price of every other company. At that time I had no option but to go w/ GAC because their company was approved my the HOA, and if I were to use any other company, I should have gone through the HOA approval process which would have added a month (& I wanted to fix the house and rent it out before the end of summer). 3. At that time they were offering 12 Month 0% interest on new units, which was through a Mariner Financing. The application and payment process were smooth. Fast forward, a year later, when the account is paid off, I'm refinancing another house and have a glance at my credit report. That was when I found out they pulled my credit twice (Hard Pull). They ran it once when I applied, and once when the work was done. I called Mariner to inquire about it, and I was told GAC entered the application twice, and that's why it happened. I did call GAC afterwards, but I gave up shortly considering I was not going to give my full name and SS# to a receptionist who doesn't know the difference between a hard pull and soft pull, and have her write it on a sticky note and wait for her supervisor to call me back. 4. Depending on their work flow (or time of the year), their office staff can be super nice, or plain rude. If you sign up for a yearly maintenance, which includes 2 routine maintenance, they talk as if they are doing you a huge favor by doing a FREE maintenance. They never realize that it's not free, they are provide what you paid for several months in advance. 5. They change your maintenance appointment date/time the last second by leaving you a voicemail. The strangest one that sadly happened multiple times "Mr. XXXXX, you have an appointment scheduled for this afternoon at XXXX, but the technician is not available at that time, so we moved your appointment to this morning at XXXX (in 30 minutes)". No apologies, not asking to call back or even caring if I'm available or I can make it to a house in Maryland in 30 minutes. read more

I had GAC come out for a squeaking blower fan motor in my A/C unit. The repairman looked at the system and stated that the blower motor would be $1000 to replace, which I could not believe. He then realized the fan on my outside condenser unit was not turning, and quickly concluded the capacitor for the unit was bad. He was able to replace it on the spot and the problem was resolved. My issue with this company is that they charged me $299 for a capacitor which I found out retails everywhere for $15, and 10 minutes of labor. When I called a couple of days later to speak to a manager, I was told this was a "flat rate" WHICH I WAS NEVER TOLD ABOUT BEFORE and if I was on their "service plan" for $99/year I would have received a 20% discount! Additionally, I was told if I elected to purchase a brand new system through them now (at $7,000 - $10,000) they would deduct the $299 since they would be getting their capacitor back. My total bill for this quick fix was $388. The additional charge was for the diagnosis, which is not in dispute (I expect to pay $100 for any service company to come out to diagnose an issue and provide a quote). I understand that GAC needs to make a profit, and would expect a reasonable markup on the wholesale cost of parts, however, a 1900% markup is outrageous. I have also contacted the Better Business Bureau, and filed a complaint with Consumer Affairs. In response to GAC's comment: I have a problem with your "vision." First of all it makes it obvious that you are all about the company and not the clients. At NO point during my lengthy conversation with management was it discussed, or even brought up, how this issue could be resolved. There was absolutely no interest in attempting to fix the problem but only to either now sell me a service plan, or a new $10,000 system. The other problem with your vision is that it insults the many other contractors out there that we have had a great rapport with for many years. They have managed to provide quality service and fair pricing, while somehow still managing to keep their employees and their families happy. Perhaps your vision could use some corrective lenses. Dave read more