The one star is based off the employee rounding my amount up without my consent. When I asked her…read morewhy, she said it was because it included Pennies which have been discontinued but my 2 family members who went to the other cashier did not have the "round up" fee. All of us paid with cards and not cash. And the other male cashier did not charge my 2 family members the round up fee, only the female cashier that rang me up Sat 12/20 at 5:43PM. I did call the store to leave a message for the manager. To date, I have not received a call back. Very disappointing. I would not recommend this location unless you want the cashier to randomly add a round up charge to your order.

Probably the most disorganized thrift store I've ever been to. Every shelf that wasn't clothing had…read morerandom items scattered everywhere with no order and with some items on the floor too. Would not recommend anyone coming here.

Absolutely filthy! From Top to Bottom. Walking up to store windows are disgusting!! Service…read moreextremely slow did not even want to look around ! It was plainly just Dirty! And I only saw 1-2 employees! Will not return! I would give negative stats if I could.

Surprised to see the 4 & 5 star reviews for Ollies, and I don't like to leave a a bad review, but…read moreit's merited. I like to shop at Ollie's specifically for books. I often find treasures that I can then gift, or add to our children's library. I've bought many, many books here. Sadly, the store is often dirty. And then often the book section is an exaggerated state of disarray. The books in front are all placed forward facing, blocking all the books behind them like a mean little fence. I thought there was a crazy person coming to the store doing this, but no, it's the store staff. Apparently the only solution to overstock is to stuff the books in wherever and who cares about how the customer will experience that. Any child who comes to peruse can't move a book without the potential of a avalanche of books collapsing forward. There is no rhyme or reason for the state of the book sections, all I know is that sorting books vertically with the titles facing outward can't be that hard. The employees are always operating at the minimum status, often not saying a word to us at check out, besides "here's your receipt". I probably won't ever return, simply because it's obvious the owner or manager or whoever does not seem to care about the way customers will experience their store or the experiences they will have in the store. Why support a business that seemingly just doesn't care?

I would like to put a huge shout out to Diane!!!! My…read moredaughter was looking for an emergency dress to wear in a wedding, I called in and she searched the store from top to bottom, giving me item numbers to look up on line. After the call ended she even called me back with another option. My daughter then proceeded to the store and she helped her immensely. This is customer service to the max! Again thank you!!!!

I was so disappointed in the Lancaster Talbot's customer service yesterday. I have shopped there…read morefor decades, and never had an experience like that. It appeared that one customer was having a personal fitting, which was fine, but they had two saleswomen helping that one person in the dressing room. The main salesperson helping the other customer barely gave others in the dressing room the time of day (and she never left the dressing room), and the second saleswoman kept retrieving more clothes from the floor. When I asked a simple question, they said I could come back another time if I wanted to find a blouse that matched the skirt I was buying. I bought three items, but honestly I would have bought much more if I hadn't felt like I was crashing a private party. I waited more than 5 minutes for the second saleswoman to come out of the dressing room to ring up my order, and she told me she was in a rush because she needed to find a shirt for that person in the dressing room. WTH, Talbots? How about having one salesperson for a personal fitting and using your other salespeople to help other customers? I'll drive to a Philly store before I'll go back to the one in Lancaster.

Outstanding love the experience of being there. Purchased a doll. I'm online right now to look for…read moremore. I think it needs to have a little bit more dogs that we can just pick out so they can be mailed out.

If you hesitate bringing your child you miss a key memory experience, this place has been here 30…read moreyears with mom and daughter keeping IMAGINATION ALIVE. A place you can walk in and see everything imaginable on the shelves, YES!!!! Being in business isn't cheap, this place has overhead and you shouldn't complain one bit because NO STORES EXIST LIKE THIS ANYMORE. Hope you enjoy, if you read this and visited leave them a good review in support of small business, if you weren't happy do not discourage other folks, that's just not nice.

This was one of my favorite boutiques in Lancaster. Merchandise was good, people were friendly, and…read moreloads of parking. Hours were also great

Used to be a great store. Went in this past Saturday with my fiancé around 4PM. Maybe 2 other…read morepeople in store plus two employees. Employees could not be bothers to so much as say hello. Left after about 10 minutes not buying anything. Terrible curstomer service. May not be back.

Amazing staff! They were very kind, funny and helpful and I would definitely recommend themread more

Well, for those who do visit this store in person, be prepared to be ignored. I stop in at least…read moreonce a season to pick up new items for work, but not once have I been greeted or helped. If I have the wrong size item, I get dressed, go back out to the floor, get the next size, and return to the waiting room. If I need help reaching something up high, or if I have questions about the sales signs, I have to go find help and hope that the individual behind the register (because that's usually where they all are) isn't grandly inconvenienced by my request. The clothes are nice, and there's usually a great variety of new stuff as well as a considerable clearance section in the back. That's the only reason I keep coming back. It certainly isn't the service. The folks here could really learn a thing or two from the staff at the Ann Taylor locations at the Outlets on Route 30.

When I lived in Lancaster City this Goodwill location was on my regular thrift rotation. Over the…read moreyears I've gotten many scores here. They used to have a nice jewelry selection at the counter (which is sadly no longer there). However since I moved to the suburbs a decade ago I rarely get to this location, but when I'm in the area like to stop in. I popped in earlier this week after a long hiatus. I'm on a mission to find white skinny jeans and a decent bathing suit cover up. I've been searching for weeks. Unfortunately I didn't find what I was seeking but still enjoyed cruising the isles. Some things I've noticed from that visit: Although clothing appears to be separated by sizes (s/m/l/xl) they're really not. I'm not talking a few pieces out of place I'm talking like every piece is a different size. I've found kid sizes in with adult ladies. Smalls in the large section and visa versa. Ignore the organization and look thru everything piece by piece for best results. Aside from organization the sorting process isn't the best. While the majority of the items were in great shape I found several with obvious tears or stains that should have never made it to the sales floor. Worse yet they were very obviously and not in places that would be overlooked, so check all your buttons, under the arms for tears, and make sure zippers work because returns are not accepted. Linens and children's selections are rather skimpy - compared to other Goodwill's in the area. This location also had jeans thrown in with curtains which is clearly an oversight on their end. Ladies wear was plentiful with the best selection of inventory being ladies skirts, bathing suits (an entire isle!) and shirts. They don't have a designated shoe section, shoes are on top of the clothing racks so make sure you look thru the entire store. They had an abundance of Halloween décor and such out even though it's only July. The housewares are thrown together and sorted by color, but plentiful although you may need to dig a little. The dressing rooms are on both sides of the store and very spacious compared to others. 15 minute parking spots out front, and overall this store wasn't as crowded as others. Inventory is overflowing and new racks to be placed on the proper racks can't because of lack of space so those racks sit out, unorganized. Be sure to check them out as they're the most recent pieces to hit the sales floor. It does make for cramped isles however. Not perfect, but worth checking out if you're in the area anyway.

My favorite Goodwill store in Lancaster. Great mix of small household items, appliances and…read moreclothing. Items are constantly updated and the employees handle donations with care. All the employees are friendly and knowledgeable. This location has everything right.

The ONLY Disney Store in Pennsylvania! .. and it is an…read moreoutlet stocked with goodies from Parks, Studios, Resorts, and more! We literally will alter our route across the state to ensure that we can have an opportunity to stop here! The store is HUGE and so well organized. Like the Disney Stores of shopping malls prior, they have towers of stuffed animals perfectly placed, mug walls that all but make you want to redo your whole mug cabinet collection, racks upon racks of discount clothing, and just oodles of fun around every corner and on every shelf. Shopping in a Disney store is unique because every customer is happy! You are transported to the happiest store on earth and just enjoy yourself. The employees are in fact cast members and they take every opportunity to make your experience better too. Plus... you can get a discount with your Disney Visa!

Who doesn't love Disney? So glad there is still an outlet store here in PA for when I can't get to…read moreDisneyland or Disney World. When they are running their sales you really can't walk out of here empty handed.