I could not get my echo weed wacker started, they emptied tank and put fresh fuel in, told me not…read moreto use cheap brand in can that I bought, no charge, and now after using fuel they sold me it works Great

I spent over $4,000 on a brand-new zero-turn mower from TERPSTRA'S. Two months later, the clutch…read morecompletely failed. I dropped the mower off for warranty service and also requested an oil change and blade sharpening. Nearly three weeks passed with absolutely no communication from the service department. No phone call, no update, no explanation. I had to call them to find out what was wrong with my own mower. When I finally spoke with Ron, the service manager, he was short, dismissive, and unwilling to answer my questions about why a major component would fail after only two months or whether I had any options for an exchange or refund. Then my husband called, and suddenly the mower was ready for pickup. The oil change and blade sharpening I requested were never done. The manager offered excuses instead of accountability, including telling me weekends "don't count" as part of the nearly three weeks they had my mower. I bought a brand-new mower because I have a large property and needed reliable equipment. Instead, I got a major mechanical failure after two months, weeks without my mower during peak mowing season, poor communication, and dismissive customer service. Spending over $4,000 apparently does not guarantee reliable equipment or basic customer service at TERPSTRA'S. I will take my business elsewhere and would not recommend their sales or service department.

Got a nice big snow blower a few years ago and needed service - but the machine was a bit too heavy…read moreto lift into a car and a bit too big to fit in that car ... so what to do? I looked around and found this service where they specialize in the repair of small engine machines - a perfect description of a snow blower. Looked around on YELP and found the favorably reviewed Pop's, and thought I would give it a try. Long story short - five stars. Pop's will come out and pickup and return your machine if it is a bit too big for you to lug around, so that is an extremely nice part of the service. He came out on a day's notice and grabbed up the machine, took it to his service store, and went over the whole machine to bring it up to snuff. He returned it about 6 days later and I haven't had a problem since. I will be the first to admit I got lucky. I called Pop's about 10 days before our area had consecutive days of snow. All told we got something like 24 inches of snow in the next couple of weeks, and the machine worked perfectly. I purposely waited to test the machine before putting a review up - but I can't wait any longer. Pop's service was excellent, he put the machine in tip-top shape, and I wouldn't hesitate to use him again. It is a family business and they do wonderful work. If you have a small engine machine with problems - snow blowers, lawn mowers, etc. - give Pop's a try. You won't be sorry. His rates are very reasonable, and his pick-up/drop-off charge is very fair. Highly recommended.

Great service fix my snowblower right away when he was really busy great job would definitely…read morerecommend

Great service department and super friendly customer service…read more I recently purchased a new Snow Blower from Ricco's and they went the extra mile to find one I wanted and help me get it quickly. They also have a great service department

After two weeks without any updates my wife got a call out of the blue from the shop saying they…read morewere coming out to drop off our mower. My wife told them that no one was home but they dropped off the mower anyways. When I got home later that afternoon, I found our lawnmower just sitting in the middle of our driveway. Someone could have stolen our mower but this guy clearly doesn't give a crap. He just left it here. Because of his incomplete and improper repairs on our snowblower I inspected the driveshaft to see if the repairs were completed satisfactorily...and they were not. On each side of the gear box retainer pins and washers were loose and unsecured. So not only did he not repair the snowblower...when he broke the lawnmower...he didn't repair the lawnmower properly. This business sucks.

Good people. Good prices. Everything in stock for your welding and fabrication. All…read moreKinds of consumables and gases.

Fast and efficient service. Got our snowblower up and running the next day. Service call was very…read morereasonable.

They were Experienced and Well Knowledgeable on the equipment I bought for repair... Also was fast…read moreon getting it fixed!!!

My riding mower wouldn't start so I called to ask for a pick-up. Instead the man I spoke to made a…read morecouple of easy suggestions to check first, and it worked. No charge! An honest, friendly and helpful neighborhood business is getting harder and harder to find.

I would give zero stars, if I could! You have absolutely horrible customer service! I had two…read moreappointments for a consultation and they cancelled both. first time was because of the bad storms in August; I totally understood. Second time, Steve was sick. The lady, who seemed annoyed that I was frustrated with the second cancellation the day before the appointment, told me that "Katie" would call me the next day to reschedule and she did not. I called twice over the next few days and left messages and still no return call. I understand you may not care about one loss of a potential customer but it's unfortunate Costco uses you as a representative for this south suburbs area. You've been reported to Costco. Maybe you don't get paid as much when referred through Costco membership. If that's the case, take this company off their list.

We wanted the security of a standby generator to power our sump and ejector pumps, and maybe a few…read morelights. Generator Technologies Inc was able to set us up with a system that powers practically everything in our home, providing both safety and comfort. It all functions automatically - for extra peace of mind. The pre-sales/estimate process was quick and efficient, and the front office staff were very friendly over the phone. After we scheduled the installation, they provided everything that our town needed to issue a building permit. On our installation date the crew went above and beyond the call of duty, accommodating our request for a slight change in location that required some creativity and skill in routing gas line and electrical conduit. The end result was great, and our house was none the worse for wear. The team also provided a good overview of care and maintenance of the system -- though for the most part it is truly automatic and requires only minor annual service. The generator we got was a 17KW Generac Guardian with Smart Transfer Switch. After the installation team left, it was fun turning off the main breaker and enjoying "independence from the grid." We are ready for the next time lighting, rain, wind, or ice takes down ComEd! Great Product...Great Process...Great People

I have to say this scrap yard is one of the nices I have been to. When you pull in they ask you…read more"what you got" and quickly get you out with money in hand. I have been here few times and it's always nice to have a good quality scrap yard not too far from home. Now I save all my cans and on garbage day find myself looking for heaps of metal junk while driving though the neighborhood. I will not however buy a POS truck and quit my day job to become a scrapper......... I'm saving that for retirement. Nice people and very laid back

This is the #1 scrapyard in the area for a reason. I have been going here for years. This is a…read morevery professional business. They move you in and out with cash in hand quickly. Will return, would recommend.