After two weeks without any updates my wife got a call out of the blue from the shop saying they…read morewere coming out to drop off our mower. My wife told them that no one was home but they dropped off the mower anyways. When I got home later that afternoon, I found our lawnmower just sitting in the middle of our driveway. Someone could have stolen our mower but this guy clearly doesn't give a crap. He just left it here. Because of his incomplete and improper repairs on our snowblower I inspected the driveshaft to see if the repairs were completed satisfactorily...and they were not. On each side of the gear box retainer pins and washers were loose and unsecured. So not only did he not repair the snowblower...when he broke the lawnmower...he didn't repair the lawnmower properly. This business sucks.

Ricco's Repair was able to provide a quick turn around on a portable generator. They replaced the…read morepull cord and cleaned the carburetor. The engine is working like a gem.

To start Ken was very professional when I spoke with him over the phone about my requested service…read more Once I dropped my rider off it was just a couple of days when he phone stating that my requested service was completed and for a great price. It's been about a month and my rider is in great shape for the summer cutting season. Thanks Ken and his shop help, forgive me I forgot his name.

Ken was extremely nice and helped me load and unload my lawn mower . His turn around time on a…read moreholiday weekend was 2 days. I highly recommend his service.

Can't say enough good things about this store... 7 years ago I had no idea that I would be in the…read moreposition I am today. I was blessed enough to buy every piece of equipment Brand New from Russo's ... From my 10k SCAG but I started with a 30 inch Turfmaster and the guys there gave me knowledge and have watched me grow. This location is like family to me they have always looked out and helped me when I needed and I'll forever appreciate that .

My name is Socorro and on November 14,2019 I purchase a snow remover machine for over $600 ,machine…read moreis great but I make the purchase with my credit card and two days ago when I received my credit card statement I found out that Russo charge me twice, so been calling the store many times living Voice messages and and no body have back to me and when some no one answer the phone they keep transferring me to different extensions ,good machine but worse costumer service Att; Manager I need my money to get refund back in my credit card I'm talking about the Russo location in Frankfort

Fast and efficient service. Got our snowblower up and running the next day. Service call was very…read morereasonable.

We had problems with our 6-year old Speed Queen washer and dryer. We called Harry Miller for…read moreservice and after speaking with a manager, based on her advice, we decided to go in and buy a new set. The new model Speed Queens perform way better as she promised. The delivery was perfect and on-time. Very pleased.

I don't even know how to explain what Harry Miller has done to us. It's so unfathomable that words…read moreare difficult to come by. We've been using Harry Miller to fix our washers and dryers at our condo building for decades. It's difficult for me to give a 1-star review because their servicemen are terrific. However, what they're doing now leaves me speechless. Our work orders for machine repairs goes through our management company, Westward360. Westward360 manages many MANY associations and apartment buildings. There's one association that has absolutely NOTHING to do with us, that has an outstanding invoice from February and I believe it's in the low $100's. When our association called for service on a machine, Harry Miller REFUSED to come out because this other association has an outstanding invoice. They said the ONLY way they'd come out is if I (the president of the association) pays upfront. I don't have our association's checkbook onsite and all of our invoices are paid directly from Westward360. They want ME to pay out of MY pocket. I can't even fathom what Harry Miller's thinking is on this. Why in the WORLD would they punish US for something a completely different association is doing? We have absolutely ZERO to do with them. Our bills are paid on time and we have nothing outstanding with them. Now I'm looking for another appliance repair company. This isn't a difficult feat, trust me. I just can't wrap my head around why Harry Miller would rather lose our business than repair our machines and get paid.

Tim did a great job with my Husqvarana chainsaw repairs and took the time to explain the repairs…read moreand extra information to help me out.

Awesome service. Highly recommend. Price is so affordable but the customer service is even better!!…read moreWhatever you guys need Tim is the guy to call! He will have your stuff working in no time.

I don't often leave reviews...I typically just read them. This time, I'm making an exception. I…read morehave a refrigerator in the garage that kept tripping the circuit before the holidays. Brad came out and couldn't immediately find a problem with the refrigerator, but stuck around for a while and checked ALL related parts to be sure. PS...he left and it was working. A couple months later, it began tripping the circuit again, and I called. He came out the next day, and went through things again, and rather than taking the time to replace parts (that would probably cost more than the fridge is worth!), he suggested I replace the outlet. When i went out to check up with him, he was on the phone with his brother (it's a family business) talking about the issue, and he even showed me that he took the time to google any similar issues. I call that A+ service. He offered the least expensive solution, and as soon as I replace the outlet box, I'll update this review. Either way, he was incredibly friendly and thorough with the whole process. Don't hesitate to reach out to Jim's...PLUS it's a family business!

Think twice before inviting this company into your home…read more I scheduled an appliance inspection, and although I couldn't be there in person, my family was home while I stayed on speakerphone the entire time. From the moment the technician arrived, he seemed upset that I wasn't there. He then became irritated after learning I had previously asked another company to inspect the appliance. As a paying customer, I have every right to get a second opinion before deciding on a repair. He also questioned how I was going to pay, and when I told him I could pay with cash or card--whichever he preferred--his attitude only got worse. He became loud, rude, and unprofessional before deciding to leave without even completing the inspection. The most disappointing part was that this happened inside my home, in front of my family, including my son. If I remember correctly, his name was Brad (the technician, or possibly the owner of the company), although I can't say with complete certainty. Respect and professionalism should never be optional when you're entering someone's home. Unfortunately, that was completely missing during this visit. Based on my experience, I would not recommend this company.

Super helpful. Fast delivery. Great price on a washing machine. Looks good and still working great…read morea months later. Totally recommend.

I tried real hard to give this guy my money but when you got a child running your day to day…read moreoperations it's hard. A kid doesn't know where Thornton is B need assistance getting it downstairs into basement and this kid is telling me $20 they'll drop it off in front of my house so it appears that I'm gonna spend more to get delivery and someone that will at least help me get it in my house cuz prices I was in for but the fact that no help with getting in house or setup was a HUUUGE contributing factor to me not buying