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G & Z Appliances

1.4 (8 reviews)
Closed 10:00 am - 6:00 pm

Services - G & Z Appliances

Appliance repair

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8 years ago

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Best Buy - Damage to shipping plastic.

Best Buy

(40 reviews)

Stephen helped me out and he was super knowledgeable about everything and really helped me out with…read moremy large purchases. They try to price match to a few other retailers for normal priced items too so it's literally a one stop shop. I'd expect a 20-30% discount from the retail price for all items here. Some more than others. Open box means usually someone purchased the item, returned in the 2-3 week return policy they have. Item goes through pretty detailed inspections to make sure the appliance works properly. If you have the total tech subscription thing, might be worthwhile for all your Best Buy tech products. If you're looking for a few appliances I would totally make the trip out. Might save a couple hundred-thousand bucks.

I had an extremely upsetting experience at Best Buy today, and because of how I was treated, I will…read morenot be shopping there again. I went to Geek Squad for help getting a new battery installed for my cell phone. The tech said it would take 2 hours. During the appointment, the employee assisting me repeatedly entered my name in his laptop wrong and finally the wrong password into my phone without realizing what he was doing, which caused my phone to become locked for one hour. Since my phone was now unusable because of what happened during the appointment, I asked if they could contact the manufacturer to see if anything could be done. Instead of handling the situation professionally or politely explaining their limitations, the employee became rude. I asked to speak with a manager. A woman behind the desk told me she was the general manager of the entire store. She told me their policy was not to help customers with the locking issue and that I would have to come back another day. I tried to explain that I am a paraplegic, hearing impaired, 100% dependent on my phone and a senior, and that I cannot simply jump in a car and come back whenever it is convenient for them. I had made a special trip to Best Buy specifically for this appointment and had to pay for transportation to get there. Her response was dismissive and condescending. When I explained that I really needed my phone fixed and asked if there was anything they could do, her response was basically, "Yeah...COME back tomorrow." The way she said it felt incredibly cold and insensitive to my situation as a disabled customer. When I told her that I felt her behavior was not helpful, she threatened to call the police on me. She also had a security guard come over to physically remove me from the store. I rolled away and attempted to purchase a cord I needed before leaving. The cashier was already processing my sale when this same manager canceled the transaction, took the cord and told me to get out of her store. I was told by another department manager that she was not actually the general manager, but only a manager over the tech area. Another manager came over and defended her behavior instead of trying to resolve the situation. Meanwhile, an associate did call the police, wasting the police department's time over a customer-service issue that should never have escalated that far. I left without my phone issue being resolved. This was humiliating, stressful, and completely unnecessary. I felt like Best Buy showed no understanding or compassion for a disabled senior customer who had made a special trip and paid for transportation to get help. I believe Best Buy needs serious training on how to treat seniors and customers with disabilities. No customer should be spoken to this way, have security sent over to physically remove them, have the police called on them, or be forced out of a store while simply trying to get help with a problem that occurred during their appointment. No value at all in the service today! I will not return to this Best Buy location, and I will be sharing my experience with others. P.s. Apple was so appalled at how I was treated they apologized on their behalf and they are sending me a free refurbished iPhone. I will be sending them my current phone. So it worked out.

Quality Appliances

Quality Appliances

(9 reviews)

All in all the service was not bad they were very nice and polite. They had exactly what I was…read morelooking for in a wine refrigerator. The price was OK. Only problem I had was it was missing a key for the door and the front pigs for balance. I called and let them know. They said they will get back to me a month later still nothing.

DO NOT BUT FROM HERE! THEY ARE SCAMMERS!…read more I just got scammed by this store in Montclair today. I was desperately looking for two stacked washers and dryer and I found this place. Long story short the old man said $250 each, they fully work "trust me, I haven't tested them but they always work." so I trusted him. Yes I know, I'm naive and well I thought I could trust an 80 year old sales person. I get home and both washers are broken, leaking, not draining broken tubs, then I bring them next day and tell him about it. He said come back in 4 hours and we'll have you two good ones ready. I said it's fine I'll wait here, so I waited 4 hours, and saw the repair guy dismantle 5 stacked washers, to make two work, then a car pulled up so he stsrted working on a CAR for like an hour, and after 4 hours he couldnt get any of the machines to work. I requested the old man to refund me because the guy couldn't put 1 single machine to work. The guy refused to give me my money back, after 20 mins of explaining he sold me two non working machines that he hasn't tested, he said they're worth way more than $250. Long story short after arguing he said he would only refund me $300 I said no way after going back and fourth I was able to get to agree to $400 and he keeps the machines and $100 for they stocking fee... It was a waste of truck rental to pick them up, then 4 hours of my time and lost $100... Avoid this place at all costs. They're nice and all until you find the machines they sold you don't work and they don't wanna do anything to help and keep your money.

G & Z Appliances - homeappliancerepair - Updated May 2026

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