I purchased a home last year with the understanding that the basement was recently waterproofed and guaranteed by G&J Waterproofing. As soon as we moved in, we reported water collecting at the base of a wall. The previous owners have said they also reported the same issue.
A year later we have had:
- over a dozen no show appointments, no explanations or apologies, and lots of empty promises
- countless appointment delays allegedly "waiting for membrane delivery" when it turned out we don't even have that type of system installed, and never needed the "membrane" we were delayed for - and never had any repairs that involved those materials.
- about half the time or more, no one returns call and emails
- they always say they are sending a "foreman" out to take care of the problem, they never do - a motley crew of random guys are all we have seen.
- several weak attempts to fix the problem (one time sending 2 kids with a silicone gun and another time sending a disgruntled employee with a quick set cement kit - this guy even said he "wouldn't piss on the owner if he were on fire")
- attempts by the owner to blame everything from rodents to old pipes as the problem - before even inspecting! We have had both pest control and plumbers inspect the building and verify that these two suggestions are not valid. Continuously acting like he is doing us a favor by giving us an appointment. And oh my god the empty reasons why it was not a warranty item - theories which he always reneged each time the problem was assessed.
- after finally scheduling a day to "dig up the exterior yard" and pour gravel in the area, no one showed up and when I called I was told I would have to sign a consent for the work first (why didn't anyone ask me to do that in the first place?) - in case the Borough stopped by and questioned the workers. WTF? Ok, so I signed a bogus consent, they still didn't show up at the next scheduled appointment - and when they finally did - one guy came - dug up no exterior yard - only jack hammered cement floor in basement and poured quickset in its place.
- a heap of giant chunks of cement and debris left behind that we have no way of moving or disposing of - from the time they actually showed up a year later and worked on the problem, unsuccessfully
- to date, a year from the initial call, we continue to have water penetrate the waterproofing system in this same spot
The owner (?) Harry is a shyster - he talks and talks and talks and has no idea what he is talking about - He is a delay tactic. I have been nothing but polite and accommodating, hoping that in the end they will deliver on their guarantee. I cannot believe anyone would meet this guy and entrust him with the amount of money that is required to invest in these systems. I am very sorry to have inherited this system and I have no faith that this company has any intention of standing by their product or warranty "guarantee". The price that I paid for in the purchase of this home included the value of a waterproofed basement. We got screwed. I have over 50 emails (plus lots of texts) over the last year discussing this one problem and documenting the no shows, the bs service calls, and half ass repair attempts. We are now considering our next steps as our latest calls and emails have gone unreturned, just sent another email tonight. A very unfortunate situation. This company had not been reliable. Take your chances with someone else.
11/27/2018 - "KATIE R." SPEND MORE TIME RETURNING CUSTOMER CALLS THAN REPLYING TO YELP REVIEWS. As of the ridiculously inaccurate company comment below about the details of this problem and indicating they "planned" to come back out, no one has called, emailed, or attempted in any way to schedule a repair. My last call a month ago to "Wes" stated he had already gave all of the information and photos to the office after his last visit over TWO months ago on 09/10/2018 and had no information about when a follow up would occur.
Take a look at my pics here of the horrible work that was done in attempt to fix their leaking system. And it still leaks. There is no lifetime warranty here. BUYER BEWARE. read more