Excellent communication with manger, team provided a great cleaning for my basement. I requested a…read morespecial deep cleaning service and it was done before my guest arrived for my home gathering service. They value my personal items and exceed my expectations with the service. Thank you guys.

I hired them through a cleaning service, and they told me that it would be cheaper if I hired them…read moredirectly. I hired them two weeks in a row as I was hosting both nights. I told them that I had a job interview and then would be seeing clients from home and could not be interrupted during specific hours, and they promised they'd arrive beforehand. They were over two hours late and interrupted my meetings. After the "cleaners" left, I noticed that several areas had been missed, including basics like trash not being emptied and my tub and shower were not cleaned at all. I was able to catch a few of these areas before they left and they did clean them, but there were several more to the extent that I needed to clean after they left, defeating the point of hiring cleaners. They also charged me more than originally quoted. When I texted the person I originally met and scheduled with (who was not there), he apologized and said he had been made aware of the issues and would make it next Friday to clean before my birthday party. The next Friday, he texted me after he was due to arrive saying he was overbooked and asked if he could come the next day. I told him he could not and never heard back from him. Nervous he wouldn't come at all, I then said he could come early the next morning. I never heard from him and had to skip my birthday brunch to clean my house for the party later that day. Long story short: extremely unprofessional, unreliable, and dishonest. DO NOT HIRE! What kind of company admits that they ripped you off then does nothing to fix it? UPDATE: the owner contacted me to threaten me for posting reviews. Still no apology; just a threat. And to be fair, he did refund half of the cost of the poorly done cleaning after I posted the review as well.

I used these guys for a while. They were ok-ish cleaners, I've had better…read more The people doing the cleaning didn't speak ANY English, but would smile and nod as if they did when you tried to tell them something. Of course then, it just wouldn't get done, which was very annoying. Eventually, I figured out that the only option was to contact Corina in the office, talk to her, and have her relay whatever it was to her workers. I finally gave up on them when I came home to find the workers just arriving. As the workers entered, my dog excitedly came running to see what was going on (as he always does). The worker than threw a coil of heavy vacuum cleaner hose at him!!!! I have no idea if they had been mistreating him this way all along, but that was the last time they set foot in my house.

I used their services for a year. They did an ok job cleaning. A few times I had to have them come…read moreback to fix certain areas. I've had better cleaners, but they were ok, until recently.... I found my front door unlocked multiple times after cleanings. I would complain and they would stop doing it, then it started again. One time I was told it was left unlocked because they thought my husband was home. Because he is Rambo and wants to fight the bad guys hand to hand? Also, they just cleaned the whole house so they knew that wasn't true. CR Services has a lot of excuses. The kicker came when my engagement ring disappears after a cleaning. I got a lot of blame from Corina (if you had asked us before the vacuum was emptied, etc) and not a lot of apology which is typical of them. I've used cleaning services for years and never had something disappear. It happened with this company so I would never use them again.

Claudia and her team are thorough, thoughtful, and great at what they do. So glad I tried them out…read more I have a big (and messy) townhouse and they were great.

Terri has been cleaning for us for a few months now, both our private residence and on several…read moreresidential properties for our business. Great communication from both Terri and Dawn. Easy pay billing service makes it extremely convenient for billing. I would recommend them to others!

Requested for a move out cleaning service, they definitely delivered that and much more! The…read morecleaning crew did a fantastic job on everything in the house. We're so glad we decided to use their service. Highly recommended!

I needed a move out cleaning service that included the entire house, clearing my back yard,…read morecleaning a very very damaged carpet and hauling an ENTIRE garage. I met with the owner who had EXTRAORDINARY customer service. My house was cleaned and the trash was removed. I'm very pleased with the process, price and professionalism that I experienced.

Excellent and professional service. Team went above and beyond with care…read more Team had items moved from upstairs narrow hallway, 3 bedrooms, heavy furniture, in record time.

Very thorough cleaning - sparkling when complete! Prompt response time. In person estimates…read moreprovided.

Amazing service! I called golden willow and within 24 hours they were at my house cleaning. They…read moremaintained professional and punctual expertise! I will recommend them to everyone I know! My toilets had awful rings inside from the well water that are completely gone and within hours my floors where steam cleaned I've never seen them so clean before! She has amazing recommendations to help keep the house clean as well. I will never use another cleaning service again!

They were very quick to respond. Called the day before to confirm the date and it arrived this…read moremorning. The quality of cleaning was very high and the room was very neat and tidy. I highly recommend their service！

We are very happy with the service. The team does such an amazing work, We are more than satisfied…read morewith their work. Very profesional of what they do, Their hours are flexible to our schedule which makes everything fit in so we'll. Thank you team.

My roommate scheduled an appointment for a 3 room pet solution cleaning, as his cats have peed on…read moreour carpets. The scheduling process was quick and easy. The pricing was very reasonable and the cleaners arrived on time and were courteous. However, the service we received was not to my satisfaction. While the carpets certainly did LOOK better, the smell of cat urine was WORSE. A cursory internet search will tell you NOT to use steam cleaners on cat pee, because the heat from the steam actually causes the proteins in the urine to bind permanently to the synthetic carpet fibers. Shame on us for not doing that research prior to contacting Baltimore Steam Cleaners... But you would think professional carpet cleaners, who advertise "Pet Solutions," would know better. Unfortunately, our only option at this point is to rip up the carpets. Also, they said they would take care of moving the furniture, but less than half of the furniture was actually moved. The rest they cleaned around. I would have been happy to move things out of those rooms ahead of time, but we were assured that they would take care of it.

I submitted an inquiry about upholstery cleaning on the BSC website and got a call back in less…read morethan 12 hours. The owners, Dan and Tim, scheduled my furniture cleaning at a time that was convenient for me. They were professional and did a wonderful job cleaning my couch for a very reasonable price. I will definitely be calling them again and would recommend their company to friends and family.