I would give this store negative stars. All these obviously FAKE 5 star reviews recently need to be broken down just by this.
I worked at the FYE in Oxford Valley Mall, Langhorne, and this was one of the worst job experiences I've ever had in my 10+ years of working. The manager, Sarah, created a toxic and unprofessional environment where employees were disrespected on a regular basis.
For example, Sarah openly called a customer "retarded" in front of others; behavior that is completely inappropriate for anyone, especially a manager. She also forced an underage employee to complete her required harassment training for her, instead of doing it herself.(This training takes at least an 1hr) On top of that, Sarah regularly engaged in inappropriate conversations with underage employees, which is considered sexual harassment. Most of her staff were minors at the time, which makes this even more serious. (I was not a minor which is why I am speaking up)
Sarah would also constantly threaten an underage employee with autism, telling him she was going to fire him or take away all of his hours simply because she didn't like him. She would say she planned to give his hours to someone else, but then the next week she would suddenly decide she hated that other person and took all their hours away too, essentially firing them, only to hand the hours back to the autistic employee she had been threatening before. This type of behavior was manipulative, cruel, and unprofessional.
Beyond this, Sarah has committed multiple illegal acts while working at this company, including employee discount fraud. Even the people in the mall and inside the company do not like her. The higher-ups are well aware of her behavior, but instead of firing her, they continue to protect her because they don't want to pay her unemployment. In the meantime, they sweep all of her harassment, sexual harassment, and misconduct under the rug for the past 3+ years. To make it worse, instead of holding her accountable, they chose to hire someone else who, from what I've heard, acts just like her. I won't judge that person since I haven't worked with them and have quit for my own mental sanity, but I fully reject the fact that Sarah is still allowed to stay after years of treating people this way.
When issues were brought up, instead of solving them, Sarah brushed them off or blamed others. She frequently talked down to employees and created a hostile atmosphere that made people dread coming to work. Which is also why they have changed employees very frequently. If they aren't fired for no reason they left because of her.
This job could have been a simple retail position, but Sarah's lack of professionalism, inappropriate behavior, illegal actions, and the higher-ups' refusal to address it all made it unbearable. I would never recommend working at this FYE location to anyone. (ESPECIALLY MINORS)
I have sooo much more to say about Sarah's disrespect but I'll leave at this. read more
