I would give this store negative stars. All these obviously FAKE 5 star reviews recently need to be…read morebroken down just by this. I worked at the FYE in Oxford Valley Mall, Langhorne, and this was one of the worst job experiences I've ever had in my 10+ years of working. The manager, Sarah, created a toxic and unprofessional environment where employees were disrespected on a regular basis. For example, Sarah openly called a customer "retarded" in front of others; behavior that is completely inappropriate for anyone, especially a manager. She also forced an underage employee to complete her required harassment training for her, instead of doing it herself.(This training takes at least an 1hr) On top of that, Sarah regularly engaged in inappropriate conversations with underage employees, which is considered sexual harassment. Most of her staff were minors at the time, which makes this even more serious. (I was not a minor which is why I am speaking up) Sarah would also constantly threaten an underage employee with autism, telling him she was going to fire him or take away all of his hours simply because she didn't like him. She would say she planned to give his hours to someone else, but then the next week she would suddenly decide she hated that other person and took all their hours away too, essentially firing them, only to hand the hours back to the autistic employee she had been threatening before. This type of behavior was manipulative, cruel, and unprofessional. Beyond this, Sarah has committed multiple illegal acts while working at this company, including employee discount fraud. Even the people in the mall and inside the company do not like her. The higher-ups are well aware of her behavior, but instead of firing her, they continue to protect her because they don't want to pay her unemployment. In the meantime, they sweep all of her harassment, sexual harassment, and misconduct under the rug for the past 3+ years. To make it worse, instead of holding her accountable, they chose to hire someone else who, from what I've heard, acts just like her. I won't judge that person since I haven't worked with them and have quit for my own mental sanity, but I fully reject the fact that Sarah is still allowed to stay after years of treating people this way. When issues were brought up, instead of solving them, Sarah brushed them off or blamed others. She frequently talked down to employees and created a hostile atmosphere that made people dread coming to work. Which is also why they have changed employees very frequently. If they aren't fired for no reason they left because of her. This job could have been a simple retail position, but Sarah's lack of professionalism, inappropriate behavior, illegal actions, and the higher-ups' refusal to address it all made it unbearable. I would never recommend working at this FYE location to anyone. (ESPECIALLY MINORS) I have sooo much more to say about Sarah's disrespect but I'll leave at this.

Absolutely awful customer service by MANAGER NAMED DANIELLE…read more This has been my second terrible encounter with this woman - who seems to be the same person others have described as I'm looking at previous reviews. First, she left a new employee (who was a sweet heart) alone in the store. When something rang up incorrectly the new employee apologized and said she would try to get ahold of the manager to fix it. She called and texted multiple times with no response. When the manager eventually came back over 15 minutes later, she looked high, she could barely keep her eyes open. She then told me that the item was marketing incorrectly, but assured me "this is actually a better deal it rang up cheaper than it was suppose to". It rang up for 5 dollars- it was supposed to be buy one get one FREE. She insisted that $5 was a better deal than zero dollars. She then tried to tell me to "just go get another one and it will be free" I said I don't want another one. I want the items I brought to the register for the price that they are marked. She eventually called a higher up, who of course did the right thing and told her it should be free. The original cashier apologized profusely, verified with me that the sticker was the color I thought it was and that the signs all over the store say that items with those stickers are buy one get one. Another employee who walked in as this was occurring also said yes, of course it should be free. Yes, that sticker is yellow. Yes the signs do say yellow stickers are buy one get one free. DANIELLE seemed to be the only one on a power trip who doesn't understand that free is a better deal than $5. As I'm finishing up, thanking my original cashier and telling her good luck with her training and I start to walk out, I get halfway to the door and this Danielle woman YELLS across the store "you clearly never worked in retail" - as if that's an insult, but that aside, any one who has worked in retail knows that if something is marked wrong by the store- the store eats that cost- not the customer. Regardless of that, a manager yelling insults at a customer as they're leaving is absolutely unacceptable. Gross behavior.