Looking at the other poor reviews, I had trepidations about the gym. But now that I've used it, I realize that they're just the typical miserable personalities that always look for the worst in everything. The good: - HUGE variety of free weights and machines - Boxing Equipment - LOTS of cardio machines - Indoor Track - Swimming Pool - Cheap monthly bill with no contract The bad: - Half the equipment is old, circa 1980's but the other half is new (especially the cardio) and they're all well maintained and lubricated. - Not much in terms of personal trainers. - Locker room could use renovating, but it's cleaned and maintained. This gym is great bang for the buck. If you're someone looking for planet fitness with a bunch of fru fru extra that doesn't even help you workout you're gonna be disappointed. If you're looking to get a great work out in at a cheap price without being held up by lack of equipment, this is your spot. read more

I moved away. FX apparently has a thing where you have to write a letter to CANCEL your membership. I needed it canceled immediately, I couldn't COME IN to fill out a form explaining why I'm leaving -- I MOVED away. I called them, explained to my situation, and they told me they'd take care of it. A month later, an other charge. Call them AGAIN, and I'm told that they'd pass it on to a manager. TODAY is my third time calling because at this point, I have two gym memberships and I cannot cancel this one because it's completely out of my way and FAR. I call them again, speak to a receptionist, and I get a manager referral AGAIN. But, surprisingly, they AREN'T in. This gym steals your money, makes it seem incredibly inconvenient to simply cancel your membership, and they don't care about your issues. DO NOT SIGN UP. They don't clean their equipment, they don't care about the people there, even the receptionist aren't fully there. A manager has to handle ~subscriptions~; we're in 2020... I should be able to cancel a subscription if I want to. read more

Many of us called it....closed their doors this morning with zero notice. Completely unprofessional.....just like the manager

If you are having problems cancelling as I did read this: I filed a complaint with the Attorney General, the president finally responded to him, none of it true with Cincinnati gym anyway. But here is the contact info for corporate. Let him know the process the manager at Cincinnati put you through. Jonathan, We are very transparent with our cancellation process. All membership agreements have a cancellation clause and a receipt voucher that can be set up. The langauge is directly from Ohio Revised code. To go the extra mile for our customers we do muiltple things other gyms do not: 1. we also post our cancellation language online. http://www.fxfitnessclubs.com/policychange.html 2. We provide a cancellation confirmation receipt 3. We provide a cancellation confirmation Text 4. We provide a cancellation confirmation Email 5. We accept Regular Mail cancellation requests, although we can not guarantee timing. A member can come in at any time and fill out a cancellation form, and if they can not there are other methods available to them to cancel. Sent with Mailtrack -- Happy Battles, Sam Khouri President FX Fitness Office: 440-835-8230 sam@FXFitnessClubs.com read more

If you like to swim, this gym has a great pool. I have belonged at this gym through several ownerships especially because of the pool. They have been updating and fixing up slowly but surely. I think the gym equipment is OK also. Hot tub also great. Much cheaper than the Y or the Healthplex. read more

FX Fitness - Cincinnati - I love this pool. The temperature is comfortable, chlorine level good and the area is clean. - Gyms Near Me - Cincinnati, Ohio

The place is a dump. An old Bally's that's never been updated. When I cancelled to go somewhere else, I was told cancellation was by appointment only. After carving out extra time to go to my "appointment" the same girl shoved a xerox form in front of me with my name misspelled to sign and give a written reason. It was the same girl who told me I needed to make an appointment with someone else!! Apparently their policy is to send you away in order to make your cancellation procedure as difficult as possible. Anyone that would intentionally and maliciously waste your time doesn't deserve your membership, hence the reason for this review. read more

They all of them of rude, dumb... especially managers. They don't know anything. They need to update everything starting from their stuff and location... They steal people's money. They don't care about anything or anyone. They have to shut down that GYM read more

Love this place the staff is amazing love the equipment everything about it is amazing I recommend joining this facility

Joined Bally's on Colerain Ave. in 1986. Did not know that when FX Fitness took over, my contract changed. The place, now in Western Hills, has gone down hill, especially for a serious senior. I complained several times to manager, Sue (I think) about the big guys leaving all the heavy plates racked, so I couldn't use the machine. They're telling me now I had to "cancel" my membership; not simply decide not to "renew". Anyone on here want to see about a class action lawsuit? Dirty, dirty, dirty, in more ways than one. I've complained to BBB but am seriously considering consulting a lawyer. JUST CONTACT OHIO ATTORNEY GENERAL'S OFFICE. And I am not from CA; I live in Cincinnati, OH. read more

I really enjoy this gym. On the west side, we have nothing. This is the best gym over here (Paramount is moving to Harrison) and it's literally just the old Bally's with the same 20 year old equipment. Iron is iron. I like the comradery of the members. People that have trained here for 20 years. I will support this gym and continue to go regularly. The improvements they've made with the frugal budget is pretty impressive. A much better choice than Aspire and Planet Fatness isn't an option. read more

The gym has not changed since it was Bally Fitness the machines are old broken locker rooms and showers are nasty as well as the steam room and sauna also it's very hard to cancel your membership read more

Very sad that they aren't utilizing this space better. An ocean of machines from the 80's as far as the eye can see...and the tiniest free weight area. Impossible trying to step over each other in one of the most important areas of the gym when the square footage dedicated to machines is SO much more. Don't get me wrong - you can get a better workout here than at planet fitness. But I thought I could deal with the "rustic" feel of this gym and the dirtiness of an older facility but I just can't do it. The search for a quality gym in Cincy that respects the need for a squat rack continues. read more

Poor quality, poor value, and they make it difficult to cancel. Dirty locker rooms and difficult staff. Not a pleasant place to be.

Terrible. My account is now negative and I have also filed a BBB claim. Into thousand and five I canceled my account and they sent it to collections they kept taking money out of my account for months in a row in my account overdrafted because of it they still owe me $30 to this day but never made it right and sent my old account to collections in error. Fast forward to 2019 they have now taken two months out that they shouldn't have and nobody is available to take care of it. Terrible. My account is now negative and I have also filed a BBB claim. Into thousand and five I canceled my account and they sent it to collections they kept taking money out of my account for months in a row in my account overdrafted because of it they still owe me $30 to this day but never made it right and sent my old account to collections in error. Fast forward to 2019 they have now taken two months out that they shouldn't have and nobody is available to take care of it read more

Old equipment, dirty pool and locker room with even worse customer service. Refused to reimburse monthly dues during COVID shutdown.

I wanted to update my recent review. I have belonged to this gym, in its various incarnations, for a really long time. What I would wish: that repairs and cleaning of the facility would be done in a more timely way. What I DO like most is that it has a track for walking/running, and a pool & sauna which its competitor across the street does not have. The members and staff are nice, and the equipment, although older, gets the job done. Let's make this the very best gym on the Westside! read more

If it were possible I'd give this facility a no-star rating. The Better Business Bureau has it as an "F" rating due to numerous unresolved customer complaints & the Heath Department has received numerous complaints about the unsanitary conditions. I joined, used the steam room ONCE and got too sick to work. I complained multiple times & never received a return call. If you value your health do not go to this gym. read more

I don't complain often but I must say this is one of the most unprofessional places I've ever experienced. After being told on an "limited time offer" that I could train for 3 months and after that 3 months I wouldn't be charged unless I renewed I was charged for 3 months worth of personal training sessions I never used. Nobody ever once called or tried to have any of those sessions with me that I was paying for. After going up there to cancel the personal training and the membership in person they only canceled the training part and continued to charge my American Express 16.05 for six months until I caught it Friday. After calling they are refusing to refund me my money because I don't have the original paperwork of me canceling. Mind you that was 6 months ago and since then me and my family have moved and they are claiming to not have a copy so now they won't refund me my money. I would not recommend this place to anyone under any circumstances. read more

You have to make an appointment to cancel a membership!! What a scam!!! They don't keep your paper work there? What a JOKE!

Place is a dump. Employee asked if I was interested in joining I asked if they were going to upgrade the place or keep it as is. He said as is but we keep it clean and equipment fixed. I could not hold back the laughter. A one star rating is to much for this place. read more

My daughter and I joined the gym in December. We are interested only in the pool. It was dated and building overall in fairly poor condition but thought we'd give this a try. We were using the pool for laps and every time we went the pool was less and less clean. The women's locker room was NEVER cleaned! There was mold on the ceiling near the showers. There was rust and peeling paint in the pool! I brought to the attention of the staff/management and told they're going to hire a new cleaning person???? It's disgusting and I can't imagine how anyone can use that pool!!! Be very careful. The management team was not very interested nor concerned! read more

Gym has a lot of potential. Everything needs to be updated and cleaned thoroughly from all the old equipment that was kept. Lots of amenities to work with. So far good people read more

Management is incredibly difficult and unprofessional. I have been trying to cancel my membership for over a month now. First they told me to send in a letter. They proceeded to tell me that the letter will not suffice, and I will be charged with next month's gym membership. Now they are telling me that they cannot confirm whether or not my membership is canceled, even though the certified mail cancellation has been signed for. read more

I will say that while I was a member everything was great. I got to use the machines and pool and it was a great work out. HOWEVER, I was told when I signed up that a perc to having them was that I will not be on a contract and can cancel whenever I need to. I moved out of the state and when I called to cancel they told me I had to write a letter? Mind you I'm in a new state now (I had to move suddenly and it was a rushed process). I sent a letter and they are still charging my old account that has been closed. I have called and told them this, I have told them that I have moved and that the accounts were closed due to not having that bank out here and they told me "send a letter and then once we cancel it we will still have to charge you for one more month" why?! That is so dumb to me. So here I am, getting calls everyday from their finance company stating that I now owe 60+ dollars (from the months that I have been trying to cancel while not in Cincinnati) and that it's going to keep adding up every month. So if you ever want to cancel with them make sure you do it months in advance, make sure you get your letter ready and make sure you're ready to still pay even after it's cancelled. read more

Terrible. My account is now negative and I have also filed a BBB claim. Into thousand and five I canceled my account and they sent it to collections they kept taking money out of my account for months in a row in my account overdrafted because of it they still owe me $30 to this day but never made it right and sent my old account to collections in error. Fast forward to 2019 they have now taken two months out that they shouldn't have and nobody is available to take care of it. Terrible. My account is now negative and I have also filed a BBB claim. Into thousand and five I canceled my account and they sent it to collections they kept taking money out of my account for months in a row in my account overdrafted because of it they still owe me $30 to this day but never made it right and sent my old account to collections in error. Fast forward to 2019 they have now taken two months out that they shouldn't have and nobody is available to take care of it read more

If I could give this place a 1 star rating, I would. I tried to freeze my account for 3 months and they kept telling me they did it and yet I kept being charged. Then, after they finally froze it, I logged onto my bank account just to find that they had unfrozen it without my permission. Terrible customer service and just one big scam. Avoid this place at all costs. Then I decided to cancel my account with them after they unfroze without my permission and they told me they had canceled it free of charge and yet I was charged 4 times my monthly dues a few days later. This place is horrible. read more

FX has potential but it is the up keep that is lacking. The weight area is disorganized......no flow....like they just placed machine randomly. The locker rooms are dirty and the sauna and steam rooms are NASTY!! Figure with the influx of new members (from LA Fitness) they could take some money and invest in the up keep and cleaning....disappointing. read more