In my opinion, this is a corrupt and terrible company run by a terrible and corrupt lying horrid woman named Susan. No last name per YELPS guidelines. When the alleged corruption and alleged thefts and alleged embezzlement of funds from HOAs starts at the top of FVC, the rest of the operation will be cancerous rot to the core. Susan is simply one of the worst people I have ever had the displeasure of dealing with. She could not tell the truth if it hit her in the face. She lies when it does not even make sense to lie. She lies just to lie, and seems pathological about it. When our HOA's books did not balance one year, meaning she probably did not cover her tracks well enough to hide her probable and alleged embezzlement -- POOF! All the records just disappeared. No explanation of where the records went. They were just "gone". This is not a computer glitch. There were several records in spreadsheets and other documents emailed between FVC and our HOA board (which also had rot at its core at the time) and between FVC employees. And printout of the budget and multiple copies of the records in both hard and softcopy. They all vanished. An entire year of a very large HOA's records are not in one file, on one computer, and just got deleted by mistake. There were allegations at the time that Susan and crew brought in an IT expert, (who was not part of this fraud in anyway, just a person doing their job) to rid of all files and all copies thereof that were "not needed". These allegations were made by several people who seemed to well know what they were talking about, with a lot of detail. This possibly included an ex-employee of Susan's given the extensive level of detail that was out there regarding Susan's actions. The most interesting allegation was that Susan and her insider staff, who hired the IT expert to rid of the files that contained the records of our HOA's financial records, tried to cover-up the cover-up. It is alleged that in effort to cover her tracks Susan claimed the IT person never did the work the person had documented he/she did. As if the IT person was never there. Susan took the extra step of NOT PAYING the IT person for the work he/she did so that there would be no record of the records being deleted. FVC basically claimed the person never did the IT work and was never there! Susan has some guts and gull, if you must deal with her put your phone on record and keep it close. You will want evidence given her tendency to create alternate versions of facts, discussions and deals. I hope never to have to deal with her disgusting soul again. She is as dirty and scummy as they get. It was proven and documented that she lied about several matters, it was well known and publicized. Yet it is alleged that the head of our HOA did not want to come clean at the time that he had made a major mistake in hiring her and trusting her. It was not until her questionable and probable criminal actions became so obvious and known to the masses that the head of our HOA admitted that he had made a very critical mistake that hurt our entire community. It took a while, but at least he finally fired Susan and FVC as our management company. Thankfully some brave neighbors called out our HOA and it has gotten much better. Our new HOA Management Company is doing a great job and seems ethical. If you are considering hiring FVC to manage your HOA I advise you to avoid FVC and Susan like COVID! If you are current or recent victims of FVC and Susan record every interaction with her and her staff. VA is a one party consent state, meaning you can record phone and live conversations without the consent or knowledge of the other party if you are both in VA. Note that the person you are recording on the phone must also physically be in VA at the time, and you want proof of such in your recording. I casually ask the person how the weather is near them, and 99% of the time they will state where they are in their response. If not, as where they are. One party consent is great when dealing with people like Susan. read more