Easiest buying experience I've ever had and Mike Carlson is best car salesperson I've ever bought a car from. I called 6 Honda dealerships looking for an HR-V EX-L asking for a quote. Every other dealership was a total waste of time, refusing to give quotes over the phone or calling back hours later with absurdly high offers, presumably with the expectation that I would spend time negotiating with them. Mike respected my time and just offered me his best price right when I called (which was of course the lowest) saving us all a lot of time and headache. I told Mike I liked the Urban Gray and since it was a premium color I offered to pay the $500 above his quote for it. He said "Don't worry about the $500" (and stuck to that promise). The car was to be delivered to the dealership in a week and Mike was responsive and kept me updated throughout, never tried to change the price or upsell me on anything he knew I wasn't interested in. I showed up a week later, we filled out paperwork, and was out the door with a new car and no surprises. I wish every dealership operated like this but glad I've found one that does. If you want a Honda call Mike Carlson. Best customer service you'll ever get and willing to bet it'll be the price too. read more

Future Honda - New HR-V EX-L - Car Dealers Near Me - Citrus Heights, California

This review is specifically for the SERVICE DEPARTMENT. I was initially quoted $100 for an oil change and scheduled an appointment. I also requested a quote for a tire rotation beforehand but never received a call back. I brought my car in at my scheduled appointment time for an oil change, tire rotation, and diagnostics because the battery warning light had come on three times despite the car being brand new. I spoke with Johnny Rodriguez, Service Consultant, and unfortunately had multiple issues: 1. TIME: My appointment was at 10 AM, but my car wasn't ready until after 5 PM. 2. PRICING: The $100 oil change became approximately $160. The charges included roughly $100 for the oil change, $25 for full synthetic, and another ~$30 for an MOA/RSC kit--an oil additive intended to help prevent buildup. My car is new, I did not request this additive, and I did not authorize it. 3. TIRE ROTATION: I still don't know whether it was actually performed. The tire rotation isn't documented on our 7-page printed invoice, nor are the tire pressures before or after service. We were told the technician received the requested services on a checklist. Johnny said a tire rotation is typically around $40, yet there is no separate charge for it and the numbers on the invoice simply don't add up. The checklist we were later provided lumps services together rather than clarifying what was actually performed. More concerning, one of my rear tires has visible damage. If the tires were inspected and rotated, I would have expected this to be documented and a replacement tire to at least be recommended. 4. TIRE PRESSURE LIGHT: For the first time since owning the car, the tire-pressure warning came on while driving home from this service appointment. Johnny suggested the pressure may have dropped because of cold weather, despite temperatures being in the upper 80s. When I checked the tires myself, the fronts and rears were around 31 PSI, below the vehicle's recommended 35 PSI front/33 PSI rear. I then had to spend my own time checking and filling the tires--an issue I didn't have before bringing the car in. 5. BATTERY WARNING LIGHT: Despite diagnostics being one of the reasons for the appointment, I received no meaningful explanation for why the warning light had appeared repeatedly. Additionally, since the service department updated my software, the infotainment center has started freezing. 6. NO FOLLOW-UP: Johnny offered a free future oil change or tire rotation. I declined because I don't intend to return. I instead requested some level of compensation for this visit, and Johnny said Chris, the manager, would call me. It's now been weeks, and I have received no call. So after spending $160 and seven hours without my car, I'm left with the same unexplained battery issue, low tire pressure after service, uncertainty over whether my tires were even rotated, an additive I didn't authorize, and no promised follow-up from management. I gave the service department an opportunity to address these concerns privately before posting this review. Unfortunately, they didn't follow through. read more

I am writing this to warn other customers about my experience at Future Honda on Auburn Blvd in Citrus Heights. My 2026 Honda Civic was vandalized shortly after purchase from this dealership (all four wheels stolen). The car was returned to the dealership on Feb 16. At no point did I ever receive a written estimate for the repairs--not from the dealership, and not from my insurance company. I only obtained the estimate/invoice because I called Geico myself and asked for it, and the representative confirmed in a voice mail he did not know why it did not take place. Despite this, the dealership went ahead with the repairs. On Feb 21, I went in to pay the amount stated ($4,573), but the Geico check could not be processed. An employee named Dakota told me the dealership would wait for the insurance check to arrive by mail. Then on Feb 25, I received an email from the service manager, Johnny Rodriguez, demanding immediate pickup and claiming "storage fees" of $825, increasing to $1,100 the next day. I have attached a screenshot of this email. The tone was intimidating and completely inappropriate, especially given that no estimate had ever been provided or authorized and the check had still not arrived in the mail. There were also multiple hang‑up calls during this time. When I arrived to pick up the car, "Johnny" did not identify himself--I had to ask him directly. The car had been left outside for weeks, covered in dust and bird droppings, despite the dealership threatening "storage fees". I ultimately had to involve the Bureau of Automotive Repair (BAR) to stop the harassment. BAR resolved the issue within days. Without them, I don't know how this would have ended. No customer should have to involve a state agency to prevent a service manager from using pressure tactics. I will not be returning to this dealership. I can't say how sorry I am that I ever walked into this place. read more

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I found my experience with the service department to be thoroughly unprofessional. You would be much better off going absolutely anywhere else but here. read more

We had a wonderful experience purchasing our new car at Future Honda! Mauricio was incredibly helpful, patient, and genuinely committed to helping us find exactly what we wanted. He truly went above and beyond! The entire team (Ozzy, Vik and Jaime) worked hard to get us the car we wanted at an exceptional price, and everyone was kind, professional, and a pleasure to work with. We especially appreciate Mauricio for making the process less stressful. read more

Customer service, accountability and fairness. To give you history, we've been driving Hondas for some 20-25 years and we're very happy with the cars. Our last car was diagnosed with serious and costly repairs. We met with a salesman, and explained we had driven a fully equipped model for the last 13 years. In the 2026 comparable model, that meant going to an electric car. We did not understand the electric technologies, and he did little to educate us. We own our part in this. After only two months we realized we were not happy with this and missed the bells and whistles we had on our old car. We paid $33k cash for the 2026 gas model. We went back to explain our disappointment and asked what could be done to trade it in and go to the higher model, They offered $22k for the trade in. Edmunds indicate the trade in should be closer to $27k. And to go to the higher model we'd need to pay an additional $15k. We spoke with the district manager and his feedback "they had gone out of their way to offer us $22k. " My expectation would have been for them to work with us on a reasonable trade in. My perspective was it cost us $22k to drive the car for two months. Not somewhere I would shop again. read more

Once they get you in they take your keys so you cannot leave. Then they low ball your trade in. Come to find out when I arrived the vehicle I wanted isn't even there. The sales guy has a wall of awards which tells me his dirty tactics are not only rewarded but taught. During this interaction the salesman produced the dreaded four square which is a known sales trick that should be outlawed. This dealership is scammy to the max. Keeping keys, low balling your trade, being aggressive in demeanor, and use of the four square are all signs of a dishonest dealership. I have purchased a lot of cars. I have never been so disrespected in over 25 years. They let a sure deal walkout because their scammy tactics are more important than any customer. read more

I have been using the Future auto for a few years now. Future Ford of Sacramento has an excellent sales team but I have been disappointed with their service in the past. I just recently purchased a vehicle from Future Honda and as expected the sales team was excellent easy transaction no games just a good group of people. I bought a used vehicle and right after I got it I had a minor recall. So I took it in and what a difference they have an amazing service department. Excellent communication and actual customer service from a service department. I posted this because as much as I can complain when something is bad I definitely want to give credit when it's right. So I would definitely recommend Future Honda for sales and service. read more

This place was okay. Service was decent while I looked around. When they decided I wasn't going to buy today I was pretty much left alone.

Went on their web site looking for a specific color Honda Accord Hybrid Touring, which was hard to locate locally. Alexis Carroll got in contact with me via multiple emails over multiple days & actually got what I was looking for. Very helpful, honest, cordial & understanding of my personal situation & was an easy transaction to go through. Eric was helpful in the financial office explaining the various options available some of which I wasn't going to get but did anyways. Get a hold of Alexis for the vehicle you're looking to purchase. read more

I had a very disappointing experience with service advisor Gabriel Mayhew. His attitude and approach toward me came across as rude and unprofessional throughout our interaction as a customer, I expect to be treated with respect, regardless of the situation. The way I was spoken to made me feel unwelcome, and I couldn't help but wonder whether bias may have played a role. Whether that was the case or not, the level of customer service I received was completely unacceptable. Because of this experience, I will not be returning and cannot recommend this dealership based on how I was treated. read more

The biggest waste of time after I told Harkirt I had two loans on my car he still told me to come in and tried to make me go 10 k negative equity on a new car. I will never purchase a car from here. Shady sells people can make you go in debt and ruin your life don't waste your time. read more

Edit--After all of this, I went to talk to the service manager. He listened to my perspective then researched it there. There was some poor communication and documentation on their side but the billing is correct and I feel very satisfied now.--end of edit. Original post--Very concerning billing and communication regarding an A/C repair I brought my 2017 Honda CR-V to Future Ford for an A/C diagnostic. When I dropped it off, I specifically explained that if anything beyond the warranty-covered repair was needed, I wanted to consult my own mechanic before authorizing additional work. On Tuesday afternoon at 4:17pm, I was told the A/C seal would be covered under warranty, but that they needed to "repair a wire" for an additional $1,075. I was told the wire repair would be done Wednesday. At 8:18 Wednesday morning, I called and specifically said not to repair the wire because I wanted my own mechanic to look at it first. I was told the repair had already been completed. Then, at approximately 8:41 a.m.--just 23 minutes later--the $1,075 charge was reduced to $550, before I had even questioned the labor charge. This is what concerns me most: How could a wire repair supposedly worth $1,075 in labor already be completed before 8:18 a.m. Wednesday, when I had been told the previous afternoon that it would be done Wednesday? And why was the labor charge suddenly reduced by nearly half within minutes unless of course, they knew that charge was inflated. When I picked up the car, I was shown where a wire had been added. There were no before-and-after photos, no worn or damaged parts were shown to me, and no new parts were used or billed--just the added wire and the labor charge. Entire AC electrical harness only has a book time of 2-4.5 hours so obviously $1075 is beyond that. And there were less than 2 open hours between the two phone calls so even $550 is gouging. The car is currently working, but the timeline and labor charge simply don't add up to me. I have asked Honda to review the authorization, timing, and billing because I believe customers deserve clear communication and transparent pricing--especially when they specifically request the opportunity to consult their own mechanic before additional work is performed. read more

I have called this dealership for three days and I either have to leave a message and no one returns my call or they just don't answer their phone. Either way, this is horrible customer service. I don't see how they stay in business. read more

While my vehicle was being serviced, I wandered onto the new car lot and showroom. Almost every Model I looked at had a supplemental price sticker adding $6000 to the price. $200 all season floor mats $5800 for Market Adjustment This is outrageous. read more

Concierge Service and MORE!!! I just moved my dad and mom up to Sacramento from Los Angeles, where they lived independently all their lives. They are now in their 80s and thriving; however, their car in L.A. wasn't. So, as opposed to them driving or having it transported, I encouraged them to ditch it and get another one once they arrived in Sac. First off..... I cannot stand buying cars. I mean.., I cannot STAND buying cars. The haggling part really doesn't exist any longer, but it is so damn time consuming! And, we were buying a used care in cash, ya'll! Although, the process took 3+ hours, and the finance room, in my opinion, is set for refrigerator temperatures, so you will sign for all the 'extra packages', quickly and without thinking about it (UGH!), I will say this... Omar Ruelas is the BOMB!!! He is the consummate salesperson. Where do I start with how awesome he is? 1. He was sensitive to my desires to ensure my parents had a dependable car, that had been fully inspected. 2. He touched base with me, every day, and sent me pics on any available car that met with our criteria. 3. When we didn't have time to come see him, because it was my birthday, the man drove a car, to Texas Roadhouse, for our consideration! Now THAT got our attention! 4. After the purchase, we were trying to figure out how to get the car home, because we were on our way to dinner in my car. What did Omar do? He drove it to our house and put the keys in an agreed-upon location!!! Yep! Omar Ruelas gets ALL my praise! So, if you are looking for a new or preowned Honda, look no further! Call Omar. He's got skills! read more

Push unnecessary work on my vehicle. Think they didn't use Honda parts on a repair

Had amazing service here 2day!!! I came in needing an oil change & an alignment. When I got there, I was greeted fairly quickly. Ali was the 1 who helped me get checked in. He told me that unless my car is feeling like it's pulling 2 the side, I don't need an alignment, my car is 2 new. I appreciate that he gave me that info since I was saving $$$. He also looped me in that the 30,000 miles maintenance is pricey since it's coming up in over 9000 miles. I asked how much we r talking & he gave me the quote. Damn, it is quite pricey!!!! I also explained that I would wait in the customer lounge as I explained that I don't have any way 2 get back 2 Honda 2 pick up my car. He explained that they could uber me both ways if I didn't want 2 wait. Since I was already in the mindset of staying there, I stayed there. The lounge was comfortable. I appreciate Ali's help 2day & will go back when I need 2. read more

I have been going to Future Honda for over 10 years for all my service on my 2012 Honda Pilot. Yesterday I went to see Johnny Rodriguez for a sound when turning my car. I dropped off my car and to my surprise the car was not in need of a major repair and just minor service was needed. I appreciate the honesty and attention my car of given. Johnny was fast, honest and attentive to the needs for my car. Thank you so much for the excellent customer service. This is why I keep returning! read more

I initially visited the dealership and was greeted by Marco, who seemed friendly. At first, my questions about the car I was interested in were answered vaguely. The next day, we scheduled another meeting, and Marco immediately started pushing a completely different car. After a long back-and-forth, we finally began discussing the original car. That's when I was told that the terms we agreed on yesterday were actually impossible to meet, and that the new car he was pushing was supposedly a better deal--which was not true. When I said I needed time to think and started to leave, I was pressured with claims that multiple people were already interested in the car and that its price would increase by $4,000 by the evening. I was even threatened that I wouldn't be served there anymore and was handed off to a manager. Due to this attitude, I left the dealership frustrated. Overall, I felt misled and pressured, and would not recommend this experience. read more

I sell cars for a living in San Diego, but Future Honda never knew that, and that's what makes this review matter. I walked in as just another customer helping my brother buy his first car, and they treated us with the same care and respect you hope for but rarely find in this business. We'd been to several dealerships, and nothing felt right. I was nervous about my brother's interest rate, worried he'd fall in love with the wrong car, and honestly, I was relentless because I wanted the absolute best for him. But Future Honda was different. They didn't flinch. They broke down every number, answered every question, and never once pressured us. Every doubt I had, they came back with a real solution. That level of transparency and professionalism? It's rare, even for someone like me who sees how dealerships operate every day. David Bayan, Chris, Omar, and the sales managers (I was too focused on the process to catch all their names) went above and beyond. They didn't know I was in the industry. They didn't have to impress me. And yet, they did. Future Honda didn't just sell my brother a car. They proved that integrity and customer service still exist in this business. And that's why they've earned every bit of this 5-star review. read more

Future Honda - Car Dealers Near Me - Citrus Heights, California

I've been a Honda owner dating all the way back to 1997 and since that time, I have proudly had 7 different models. Which takes me to "Future Honda" (formerly known as Carmichael Honda even though it is technically in Citrus Heights). Located on the corner of Greenback Lane and Auburn Blvd, this has been one of the few car dealerships that is a standalone without any other dealerships in the area. I also bought a car here (way back in 2002) and had above average service from the salesman at the time. Since I live less than 5 minutes away here, I scheduled my first oil change (at 7,000 miles) on my 2024 Honda Civic Sport. What makes this convenient is that ALL new Hondas include complimentary oil changes for the first 2 years/24,000 miles that can work at ANY Honda dealership nationwide. As far as the scheduling goes, the process is simple and I highly encourage making your appointment through their website. Everything was simple as I made my appointment for Saturday 8/3/2024 at 9:30am. Keep in mind that the service/parts area is more towards the rear of the dealership but it was still very easy to find. When pulling up, I had Siobhan help me while taking all my information down. She asked if I wanted to wait or come back later. Since I live so close, I opted to head home. And best of all, Honda provides complimentary Uber rides (within a certain radius) to for dropoff and pickup. I then get a text alert around 12:15pm to let me know my car is ready. Prior to me picking up my vehicle, I received a summary (via-text message) and website link of any work that needs to be done. The only thing are new cabin/engine air filters (both of which can be purchased OEM at any auto parts store for far less than the dealership markup). They also do all routine maintenance including tire rotation, brake check, and assure everything is in working order. I can't really speak much of the sales at this dealership but I have enough knowledge to tell you that the Future Automotive Group which is one of the top automotive dealers in the greater Sacramento area focus on customer service and value at a reasonable price. Once picking up my vehicle, I can tell how it drove a bit smoother (due to my tires being inflated at the proper PSI). All in all, "Future Honda" was an above average experience and I will continue to do business with them. My rating, four stars. read more

had an appointment and arrived on time and was told it would be an over 4 hour wait to get to my car. Why schedule appointments when you can't do the work a reasonable time of the appointment. I left and will not be back. I had been going to this location for around 20 years and so disappointed. read more

Took my car in for oil change, tire rotation, and "premium services." Got m car back ad seemed fine for the few miles, drove it the few miles to Walmart. Came home steering is rough. My husband drove it checked it and he got absolutely angry. The lug nuts on the right front tire had only been hand tightened and I had already lost 2 lug nuts. read more

Future Honda - Missing lug nuts. - Car Dealers Near Me - Citrus Heights, California

It's been 3 months since we've purchased our 2023 Honda Pilot and we are still just as happy with our purchase as we were the first day! My FIL has come here for all of their cars over the last 15+ years and has never encountered any dissatisfaction. I now know why he highly recommended their dealership to us. Tareq Samaha was our salesman who assisted us from start to finish. I spotted the car online, got in contact with him, confirmed what amount we were actually purchasing the car for, put our $500 deposit to hold the vehicle when it arrived, did our test drive and rolled out the lot with less than 5 miles on it! Tareq answered all our questions with confidence, was very accommodating to our needs, never once rushed or pressured us, and did a wonderful job explaining all the functions of the Pilot. Our appointment was pretty late in the evening (this was on my part) which left us doing paperwork and insurance calls late. Despite keeping him until almost 10 pm at night he was extremely patient throughout our whole transaction. Shout out to Robert Clark who also was just as outstanding assisting us with the Accounting aspect of things! Thank you Future Honda (FKA Maita Honda)! read more

Future Honda - Officially SUV owners! - Car Dealers Near Me - Citrus Heights, California

I purchased my vehicle at the end of May 2026. Brand New. The infotainment system has been glitching, and freezing. I didn't buy a brand new car to be without a car. At first the customer service to get it fixed stated off good, then they thought it was fixed then it froze again I contacted Mookie the service advisor he suggested to call through service to schedule an appointment. The first time they gave me a loaner this time they didn't wan to provide one. The system freezing also keeps the rear view camera from working posing a safety issue. Mookie stated to speak to sales for a loaner they didn't want to provide one, I asked the sales person I bought the vehicle from, Jason to please escalate this to a manager he provided me Sina, one of the sales managers contact info I called twice once they said he was in a meeting I heard Sina laughing in the background asked who was calling then proceeded to state he'd call me back. I called about 3 hours later I was told he was out of the dealership on the way back they had sent him a message and he'd call me back upon his return. The person who answered the phone the second time I called stated I heard when you called earlier. I called Friday, 6/26 and today as of Monday I have yet to receive a call. Their is horrible miscommunication from service to sales it shouldn't be the customer getting things figured out. The lack of follow up is disappointing, disheartening and quite frankly a lack of respect. I was told by Jason the day I purchased the vehicle when the vehicle would need its first service they would take care of it, I will and am going to pass on this offer. I have completely lost faith in this particular dealership and regret my purchase from here. read more

Really bad experience. They quoted me one price- in writing too- but then later claimed it was a "mistake" and tried to increase it by 3,000. That's called a bait and switch. read more

Went in for a oil change and got a comedy show instead. Pulled into the dealership at 10:58am and followed the many signs to the Express Service lane. A guy came out and asked if I had an appointment which I said know. He then says "IF I check you in now it wont be ready until around 3pm", I then perplexed point to one of the many Express Service signs and comment and he quickly comes back "Oh those are just signs" and then comes back with "as you know its almost lunch time". No actually I dont know what your lunch time is, no I dont know that a dealerships service department shuts down for lunch and doesn't stagger their technicians lunches. Then he says "do you want me to check you in". Good laugh, wont be back, attitude from start to finish read more

It's just a scam. I bought six Hondas from Alex Bider. He's a good salesman. Honda is no longer a high-quality brand. Honda has lost its quality and is deceiving customers. Honda no longer uses high-quality materials in its cars. And you have no guarantee that your car will last long. Especially Glubokansky, who hosts a radio show in Russian and deceives people by telling them what awaits them in the future. And in the future, after the warranty expires, you will face hell. So don't buy a Honda from Future Honda. You'll be very badly deceived. When your car breaks down, they'll say, "Oh, yes. We'll fix it for free because it's a Honda error," and they'll charge you a lot of money, promising to give it back. They're scammers. Be careful or stay away from Honda, as the quality of their products has dropped to a new low, and the prices have skyrocketed. I don't know about other services, but the future of Honda is a disaster. read more

Future Honda - Car Dealers Near Me - Citrus Heights, California

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I'm very satisfied with Citrus Height's sales team. I recommend working with Cecelia!! She was able to answer any questions I had with different cars I was planning on purchasing AND the most consistent with responses compared to other salesman I called within the Sacramento area. If you decide to buy a car from here I'm sure you'll be satisfied! read more

This was going to be 5 stars. As usual the people are very friendly during the sale. I asked for specific terms on the purchase of a used car and they complied. I didn't complain when they charged me $1,000 for a Safe Guard tracking system that I was forced to purchase because they had already installed it on the car. I was assured that their technicians had gone through the car. I got home and started to put up the back bench seats and found the right seat did not work. These are electric seats, so I cannot raise the seat manually. I sent a text to Omar, the salesman that helped me, in the morning at 8:30am. He totally ghosted me all morning. At 12:22pm I sent another text. He still ghosted me. Just a note, during the sales process the tests were returned promptly. About 1.5hrs. later I stopped by thinking Omar was off today. I found him there and he gave me a lame excuse for not returning my text for the last 5 hrs. I ask if his guys could look at the issue. His manager said no because it is a used car and I purchased it "as is". Fair enough, I did purchase the car "as is". Contractually I have no recourse. However, just because its legal doesn't make it right. I was told the tech's went through the car. What do they do???? This was the very next morning not more than 10 hrs. after the sale. I was hoping I would have a good experience purchasing a car from a lot. But this turned out to just be another shady car dealer. If you purchase a car from The Future Ford BE VERY CAREFUL. read more

Only go here to test drive a bunch of cars your thinking about, then go buy from Elk Grove Honda once you figure out what you want This place seems like they hired their salesman from a temp agency read more

I had an appointment for an oil change and inspection at 830 today. I kept my promise and arrived on time. Julian Kuper checked me in. He promised me my car would be done no longer than 2 to 2 hours and 15 minutes. At 1100... I called and my car needed 30 minutes. There's the first lie...My car was not ready...nor ever taken into the shop. I called back in 40 minutes...my car still not resdy6...I asked Julian to set me up a ride to get my car...15 minutes later..no car..i called back...finally got a ride...now i know why he never called me nor called for an Uber...they did not start working on my car... I made promises to help other people based on Julian's promise to me that my car would be done in 2 hours... Over 4 hours later I finally got an Uber ride back after asking 3 times. Now I know why he refused to call me...THEY DID NOT WORK ON MY CAR..DID NOT DO THE INSPECTION...ONLY THE OIL CHANGE...They did not even bring my car into the shop until after noon. What a bunch of lies and broken promises. I will write every bad review and contact corporate. I told JULIAN KUPER... I will never be back..he just shrugged his shoulders. I left so mad. They did not care at all that I made other plans or my brother had a heart attack. Julian told me the staff took lunch before ever working on my car...huh...my appointment was at 830 am..are you kidding me... If you want to have your car left all day...lied to..services not completed...go to FUTURE HONDA FOR YOUR WORST EXPERIENCE. I WILL NEVER EVER COME BACK HERE AGAIN..AND MY ENTIRE FACEBOOK..TIK TOK...INSTAGRAM...EVERYONE I KNOW WILL BE TOLD TO NEVER GO THERE... BUNCH OF LIARS...AND THEY STILL DID NOT DO MY INSPECTION AFTER MY CAR WAS THERE OVER 4 HOURS...IF ANYTHING HAPPENS..I WILL SUE THEM. HIS PAPERWORK SAID I REJECTED THE SERVICE..HE IS A LIAR..MY GOD KNOWS THE TRUTH...AND TRUST ME...I PRAYED AGAINST THAT DEALERSHIP. I called Julian 3 times..not once did he tell me...they have not worked on my car or inspected it...not once did he offer me another appointment..he literally did not care about me or the fact I promised someone to take them to a Dr appointment after a heart attack. Horrible horrible experience... read more

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I absolutely recommend this dealership! I actually live in Roseville and I know that there is a Honda in my city but I am more familiar with Citrus Heights so i decided to call and make an appointment with their service department. If I could give 10 stars I would. The customer service here is top tier. I called on Monday and made an appointment for Tuesday morning and since it was my first time ever coming to this dealership since moving to Roseville a month ago I wanted to get there early just in case anything. When I arrive I was greeting with a smile and friendly conversation by Johnny Rodriguez and he knew exactly who I was and let me just say this man is really a people person and you can really see that he loves his job! I actually went there because my admissions light kept flashing along with my tpms light and I needed to get them shut off, plus I needed to get service before going for my smog check. Little did I know there was so much more going on with my car. Once he checked my car into the system I went inside and waiting in the waiting room for my car to be done but I didn't know that I would be going home without my car that evening. Johnny came and spoke to me as I came outside to get some sun and went over everything very thoroughly to make sure I understood everything the break down of the work that needed to be done, pricing and everything. To be honest I was really shocked to learn that my car needed so much work but it makes sense because I have had my car for about 10 years and I bought my Honda as a used vehicle so the parts came with the car so the parts are more than 10 years old. Once he told me the price I had to start figure things out because it was way more than I had anticipated. He offered me a lift at no cost to go home and come back the next day or I could get a rental for the day which sounded better to me because I live with and take care of my mother and I needed to be able to get around just in case of emergency or anything. Once he told me the price I needed to talk to me mother because we were coming together on the price of work to be done. I really feel that he saw that I was silently panicking on the inside and when I let him know that we would only be able to pay for a couple of the services that day and then I can come back in a few days and do the rest. He looked at me and said "okay how about this, if you can do this price", making sure it was in my budget, " I will cover your rental. I know you did not come in here expecting to pay this much money today." I literally wanted to cry but I held my self together. Mom and I have been going through so much and he really helped us to remember that in the midst of it all God is still looking out for us. I really didn't care what else happened that day, Johnny really made my day! So if you read this I just want to say that you so much for everything and I will definitely be back for any service I need in the future! If you need your Honda serviced ask for Johnny! read more

2 purchases now! One new, one preowned! This is the car dealership for people who don't like car dealerships! Go see Damion, Luis or Omar! Good deals with full transparency! read more

Bought a car from this dealership. Saleperson was Mauricio and his manager (Sein?). Great experience !! Mauricio was on top of everything and given I was coming from another city, they had everything lined up and ready to go. Highly recommend Mauricio and his team for your car needs. read more

My wife had the worst service experience at this location. Upon arrival, she waited 10 mins to be checked in then they told her it would take 3 hours to do an oil service but she waited as she needed the service done. We usually go to Folsom Honda as we are near by but I received an email offer for cheaper oil service here. As she was waiting in the lobby, a sales representative named Adel Karra approached her and asked her a list of questions and asked her for her number and innocently as she just assumed it was a networking opportunity since we were looking for a new CRV but she did not mention that to him and as he continued talking to her it became extremely inappropriate, asking questions about me and her personal life also. Then he asked to take her out on a lunch date and even said he'd stop at her work place to take her out. Luckily, the cashier asked the service advisor to pull her out as she was about to call me to pick her up but they took her out of the situation. One, this guy knows where she works as she told him she works at a financial institution so she just assumed he was trying to network so she told him the company she works for. Granted there are many locations but it wouldn't be hard for a stalker to find her if he really tried calling all locations to find her. I believe this man has been fired from multiple dealerships for inappropriate behavior. I have yet to contact corporate due to the weekend but I will as soon as I can. This is extremely dangerous for women to have to cross paths with such a man and if the dealership is aware of his behavior then why has he not been fired yet? Odd, but we will never come to this dealership again and I advise any women to never go to this dealer also. The store is not what it looks like in the pictures either. Stay safe and far away from this dealership as there are plenty more out there with people who are not creeps and others who are willing to help. She stated that none of the employees seemed like they wanted to help also. read more

Phil Tondee best salesman ever! No pressure, no hassle!! We came to see one vehicle and then asked to see a different one, no problem ! Bought the second one and Phil explained how every thing worked and how to set up the seats and controls . The finance end was also smooth thanks to Eric. Would definitely buy here again! read more

Absolutely horrible experience trying to buy a car from them, they lie to you and promise you one price and when you show up and are about to sign papers the manager shows up and refused the deal and tries to up charge you for almost twice the amount per month. The general manager admitted that they lied to me and didn't honor my deal after wasting an hour of my time with Omar (salesperson). Don't waste your time Note: I got the deal I was promised at another dealership read more

I bought my car there in 2020 so I so I figured going back to them to see how much I could possibly get for a trade in was a good first step. I was very clear about what I was there for but they immediately had my test driving cars. Whatever, I had some extra time. Again, I was clear that I was not going to buy a car that day. They had me sit down, give them my information to do a "soft credit pull". I made sure to ask them at least 2 times if this was going to affect my credit and they assured me it wouldn't. I was hesitant, but they told me it was not a hard pull so I (stupidly) trusted them. Lo and behold, there was a hard check on my credit report a few days later!! Needless to say, the won't be hearing from me again and I'll be taking my business elsewhere. Ladies, especially, keep your wits about you and stand firm. And don't be naive like me and give your information when asked to do a credit check unless you are actually ready to commit to buying a car. read more