Unexpected Delightful Meeting with Furuta Plumbing... 5 stars for Furuta Plumbing! The technicians who came out were prompt, professional, and did a fantastic job. But the highlight was meeting Lesley in accounting when we stopped by the office to pay our bill. She was an absolute delight--warm, patient, and a great listener. After a brief chat, it turns out our situation wasn't her first rodeo with certain "unique" property management dynamics! It's rare to find a team where both the field pros and accounting staff are this top-notch, relatable, and accommodating. Highly recommend! Especially if you reach out on your own. read more

Furuta Plumbing is an outrageously expensive company. They charge $200.00 just to change a toilet seat. The average toilet seat cost between $30. To $70. Maybe the toilet seats they use are covered in gold and installed by a licensed surgeon. What's so hard to install a toilet seat.? I really don't know why the building I live in choose to use their services. There must be other plumbing companies on Oahu that offer better service and for a better price than Furuta Plumbing. I'm going to shop around and check out another company. I'm sure there's another company better qualified and less expensive than they are. read more

Had problems with a clogged toilet recently. The customer service representative Brandy was very helpful in scheduling an appointment that same morning. The plumbing technician Gary Hoapili came by an hour later. He was very thorough and knowledgeable. Very patient in solving my issue. Have always used Furuta Plumbing Services in the past. Cost for the repair was very reasonable. Highly recommend. read more

Kyle was what you want and expect of a professional. Company response is exceptional from initial call to completed service. RATING IS 5 STARS NOT 3. read more

If ever you need a plumber I highly recommend this company. They sent Jordan to service my issue and he did a fantastic job. He spent quite a while trying to unclog a drain and as much as I would have given up I'm so glad that he didn't! He absolutely made sure that the drains were working properly before cleaning the bathroom too! Thank you for your hard work today Jordan! read more

Ritchie N came and cleared and drain issue. Thank you for the service.Ritchie was on time and gave suggestions to help with the issue.

Great, fast and friendly service on our water shut off main to our unit. I'll use the for all my plumbing work! read more

Furuta Plumbing - Nice job installing the shut off valve and box. - Plumbing Near Me - Aiea, Hawaii

The scheduling and repair done timely. We needed the shower assembly replaced for the master and guest baths and the laundry faucets. The shower replacement kits were purchased from Home Depot and supplied to the installer still in the new box. The laundry faucets supplied by installer. During install the tech noticed that the screws for the cover plate was to short( new valve installed to far for the new screws to reach)so they found some longer screws but different finish. Tech said he would order new correct length screws with the correct finish. After install before tech left it was pointed out to tech that the new guest bath fixture that he just installed had bad tarnish marks on it. He said he could clean it off with some cleaner. This did not restore the shine of the new condition. Also the laundry room valves were installed opposite from what it was on the old valves. This was all brought to techs attention and he said when the screws come in he would correct the concerns. When the screws came in he said he would be by to correct the issues and install the new screws. After trying to connect with him on a date he called me and told me he got into an accident and the he would not be able to come but the other tech that was with him on the original install would come. That person never came and never contacted me. So I call the office and was able to get a commitment on a set date. Only after I contacted the office did I get a call back from the tech. Today the correct new screws were installed and the laundry valves corrected. As far as the tarnished guest bathroom fixtures I was told because it was an owner supplied part(new in the box never opened)they could do nothing. Well I guess I'm stuck with a new part that looks old read more

The workmanship was good but the pricing was outrageous. To change a shower cartridge (maybe $50 part) was charged $750 (+ the $80 dispatch fee). This small job required a drill and plyers. Took maybe 1.5 hours, including time to run to City Mill to pick up the part. Apparently, the pricing is not based on time spent. On top of that, they don't itemize the breakdown of parts and service on the invoice. read more

We were recommended by our property management team to use Furuta. They are definitely on the pricier side, but I'd say they did a wonderful job with our place. The initial communication via text and call was very responsive. However, when I asked if there was any way to lower the quote due to the high cost, I didn't hear back for about a week and had to follow up myself. Despite that, we ultimately chose to go with them based on strong recommendations. The plumber called before 9 am to let me know he was running a bit late, but once he arrived, he finished the job within an hour. Super nice guy and clearly knowledgeable. Thank you for fixing our shower issue! read more

Repairman was fantastic and explained how to use the new service. And scheduling was fast. I would recommend any time and I will use again thank you read more

Dishonest, unprofessional company. BBB gives them a D- rating and they are not certified by BBB! After doing a diagnostic call (1st visit) and spent only 30 minutes to decide I needed a control board from the maker of my heater. The diagnostic call was $188! It turned out that it wasn't the control board that needed changing, but they charged me $440 (for less that one hour of taking out the original control board (only 1 1/2 yr old) and put in a new one (that I had to pay $65 for shipping, since the part was under warranty) After doing that, the very next day the same problem and same error codes returned. Their diagnostic and work was all for nothing. After calling them several times over two weeks, they have avoided coming or calling me back to correct the problem. They wanted to charge me for additional work & parts. Kelly answers all the calls & always says the bosses are in a meeting and promised a call back soon, but it never happens. Till today, they have not called back but took over $600+ from me. How sad that they take advantage of kupunas (elderly seniors) by taking their money. They have no ethics or morals - so unprofessional! AVOID using Furuta Plumbing if you don't want to get scammed or ripped off. read more

Never fixed broken tiles from moving the fridge around. Left a hole in the wall and never repaired itl. Very poor workmanship Unprofessional read more

Furuta Plumbing - Futura plumbing broke my floor tiles Never repaired the broken tiles. Also left a hole in the wall - Plumbing Near Me - Aiea, Hawaii

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Be careful, overtime hour charges begin at 3:30pm. Minimum charge is1 1/2 hours plus 1/2 hour for travel. Expect to pay $400. The low rating only regards to the high cost. The plumber provided 30 minutes of work. He could've finished the job with the other hour I paid. read more

Our tenant called and said water was leaking in the downstairs bathroom again. I had previously checked but couldn't find the leak. Our property manager recommended Dayne at Furuta Plumbing and I gave him a call. His crew got to the apartment fast and after some keen detective work, they determined that the drain blockage was out in the main line and not in the apartment. Using a long snake they were able to clear the line and solve the backup problem. The tenant was grateful for the fast service and I appreciated Dayne's fast response and competitive pricing. Definitely my go-to crew for plumbing service in the future. read more

I'm extremely satisfied with the service provided by the Furuta team. They're professional, friendly and very service focused. Mahalo and shout out to Kekai, Jamie and Kai! I will definitely refer Furuta Plumbing to friends. read more

Richie and Noah were great! They were very professional and efficient. They came out and fixed the plumbing issue we had with our outdoor pipes. They were very knowledgeable, kind and courteous while finishing the job. Would definitely call them again. read more

We've used Furuta twice now - once to fix this terrible leak in our kitchen and once to replace our toilet. Yeah, when things go wrong they REALLY go wrong! These guys are punctual, super professional, and so fast! They had to organize a sub for the drywall in the bathroom but that guy came and got things done quickly too! They communicate well and to top it all off, their prices are competitive! Can't beat it! We tried to get a competitor's quote on the same kitchen job and that guy never even showed up or called, just to give you an idea of what's out there. So we are very grateful for the awesome customer service and skilled workmanship at Furuta. We will definitely call them back! read more

Very happy with the service. I called Furuta plumbing early in the morning to replace a leaking garbage disposal, and they had someone come by that afternoon. Service was prompt, price was fair, and our technician (Kekai) was great. I would not hesitate to call them again. read more

Another company that seems to have either been sold or changed their policy without explaining. Beware you invoice will not be itemized. I expected and need an itemized invoice to submit to the property management company and insurance, This is so not OK!! read more

Staff is amazing. Communication, updates and sends pic of staff that is coming to do the work with updates. Had to make a few phone calls because they are super busy. Overall glad I made the call to this business. read more

Solid company and crew. Dayne is very knowledgeable and gives fare estimates without over selling or giving you the run around. His staff is also very knowledgeable, friendly and know how to work efficiently (pretty hard to find nowadays). I've used them a few times for work and have never had to make a call back. My last call was for a clogged drain line that services our steam boilers. They used their Hydrojet to break up all the scale build up. Wayyyyy easier than trying to manually snake the lines. They also used a scope to check their work before and after to see where the build ups were. The company vehicles are very clean and without any oil leaks. I'm throwing that out there because the last thing you want is a black slick spot in your driveway or loading zone haha. If you're looking for a good plumbing company, I highly recommend you check out Furuta Plumbing! Check out their facebook page. They also do residential work. read more

Furuta Plumbing - Hydrojet - Plumbing Near Me - Aiea, Hawaii

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Amazing service! Dayton was our guy. He was super nice and did his job replacing our water heater. Very fast and clean service. Thanks again Dayton read more

They do not arrive on the scheduled day of repair. I've been without hot water for over 2 weeks. I got a very smart email reply. If they don't come they can answer to AO customer complaints. read more

You want the short version or the long? Short: CALL THEM NOW, YOU WON'T REGRET IT! Awesome service and amazinggg customer service. Price was what I expected, you get what you pay for. This is the company I'll be using from here on out. Long: My toilet has been absolutely killing me for the past two months. It has a loud screeching noise that can go on for days without end, and it gives everyone in the house a migraine. Being the busy bodies we all are, we kept putting it off because no one wanted to stay home to wait for the plumber. Luckily for me, I found myself working from home for a couple days and decided, why not? I looked up Furuta Plumbing online because they've done a lot of work for my job and I've only heard good things. I submitted an online inquiry and basically told them I have no idea what's going on, so I need help SOS. Within minutes I got a response. Both Jamie and Kai were absolute saints when it came to explaining what was going to happen next. They told me that they could send someone out to diagnose the concern and quote me on the cost of services. Then if I agreed to the quote, the work could be done, right then and there. And if I didn't agree, I would only pay a $50 diagnostic fee, which I thought was reasonable, considering they are having someone drive all the way out here. They got me in for an appointment first thing the next morning, TALK ABOUT QUICK AND SPEEDY SERVICE! The morning of my appointment, both Kai and Jamie worked together to give me a heads up and ETA on the technician, it felt like I was getting royal service, and I loved every. single. minute. of. it. Cody called once he was outside, and introduced himself upon arrival. I especially liked that he didn't come in with all his tools before he knew what the issue was. Instead, he built some rapport, talked to my mother-in-law about her car, even talked to me about paintball, and THEN did his work. I could tell this guy liked his job and liked people. Cody had to run to the shop to get a part that he didn't carry in his truck, but when he came back, he made sure to show me that it was a good one and not one of those cheapy pieces. GOLD STAR!! On top of that, he always asked permission or let us know when he was coming or leaving the home, very well-mannered. I'm glad we got sent Cody, he definitely was the right man for the job. 10/10 would recommend Cody, Jamie, Kai, and the entire Furuta Plumbing clan. Now my toilet is fixed and my migraine is gone! read more

These guys are great. I called the yesterday because our office toilets were backing up. Dayton answered and said he will have someone out between 1-3pm THE SAME DAY (I called at 11am). Sure enough 1:30pm i receive a text from their tech Saying he's on the way. When arrived he was quick and sharp. Was able to get our toilets woking properly. Would definitely recommend this company. This will the only company we call. read more

Overpriced!!! They charged me $293 for less than 30 minutes of service. Plumber came and removed a hair ball from my showers p-trap. From the time the plumber arrived to taking out the hair ball, it really took the plumber less than 10 minutes. The plumber did an excellent job of unclogging the shower drain, I disliked how much they charged for their service and wasn't provided any estimate before they started. I felt like I got robbed and would not recommend their company because they do not price reasonably. They take advantage of providing a service that is more of a NEED vs want and charge ridiculously high knowing the customers have to pay since the service was already performed. I also found out the tool they used only costs $40... read more

While I did not end up using Furuta Plumbing, I was extremely impressed with how quickly they turned my quote around. I also sincerely appreciated that they offered an honest quote, as another company I was looking into quoted more than double what Furuta Plumbing estimated. This company definitely has great customer service. read more

Horrible. They charged an arm and leg and didn't even complete the job. Do not hire. They won't complete the job and you would need to hire someone else to finish it. read more

I had a great experience with Furuta Plumbing. It was a relatively straightforward job - installation of two toilets that were already on site. But Jacob showed up on time, was very knowledgeable, very friendly and did a great job. Pricing also was very fair. I look forward to working with them for other plumbing projects. read more

My client had a valve leak with her Manabloc plumbing system and Furuta Plumbing was recommend by the on-site manager. They came out quick to provide and estimate and ordered the part from the mainland which came in 2 weeks. The installation was completed the same day with no concerns. read more

Furuta Plumbing - Manabloc plumbing system - Plumbing Near Me - Aiea, Hawaii

Did several repairs for me and also created hot water line outside of the house. Hot water Works great for bathing my dogs and cleaning the dog run. Indoor repairs included bar sink and replacement of 3 fixtures and 2 sinks. Super happy with the work. Fast, efficient and would recommend. Not sure about pricing as I have not done comparisons. But would use them again. read more

This company states satisfaction guaranteed. this isn't true!!!! They didn't fix the problem and made more problems for us when they left. The worker was face timing the office 5 times asking how to work out the issue. Then they lied about the work done and charged hundred's of dollars. this is some kind of strange Satisfaction. I would never use them again and strongly suggest to others to use another company. I will contact the better business bureau concerning this bogus work read more

Updating my previous review. Furuta plumbing reached out to me to fix my issue with my toilet. They came earlier than scheduled and fixed my problem. They did not charge me again and I'm glad they reached out to me even though it took awhile. They were very professional and friendly. I would recommend and I will definitely call them for future plumbing needs. read more

Furuta was recommended by an employee at my condo because they do a lot of work there and are very knowledgeable about our plumbing. I called them and was happy that they would be at the building that same day and could add me to the schedule. They showed up to snake the clogged drain in the bathtub. (Almost $300 flat fee with tax). Great. Until maintenance showed up and said the water was running into the condo below mine. I was devastated to know that this couldn't be fixed by the plumber on site and would require another call to return the next day for a "Leak investigation". ($250 flat fee plus tax). The next day they were running late and had to cancel, so it was rescheduled for first thing in the morning, (Friday). I asked several times "Okay so when you find the leak, you'll fix it?" and was assured that when they found the leak they'd quote me a price and if I agreed on the price, they would fix the problem. I WAS NOT told that the quote wouldn't be given on site but would have to come in the form of a proposal from the office, and would require ANOTHER appointment for service. Now remember that the shower and kitchen in my condo are unusable because the water runs into my neighbors. So I wait. And wait. I called them on Tuesday and was told to wait some more. It's now over a week later and I still haven't heard back from them. Apparently they're chiseling my quote into a stone tablet and sending it to me by Pony Express. If you have a leak that you want FIXED, you should call someone else. But if you are just curious and you have an extra $250. that you need to get rid of you can get a leak investigation with Furuta. The people on the phone and the two techs who came out were wonderful. The problem is that the company isn't run to FIX problems, it's a never ending parade and the weak link is in getting a "proposal" for the job instead of actually doing the job. read more

These guys are awesome. They came to our house the same day we called and fixed a pipe with a major clog (pipe was blocked over 30 feet down). Friendly technician provided us good updates as he troubleshot the problem. We previously used a different plumbing company for a similar issue and the bill from Furuta was significantly less- Furuta didn't nickle and dime us with any hidden fees. Straightforward, friendly, and quality service. I highly recommend. read more

Quite possibly the worst customer service I've experienced in any industry. STAY FAR AWAY! We decided to reach out to multiple plumbers to get our shower fixed. Furuta was recommended because of some emergency work they did in the past. I was pleased to see an online form on their website saying they would respond within 24-48 hours. Great! However, 72 hours later and no response. I decided to call and the most lethargic person answered the phone asking for some pictures to be uploaded. Alright, not everyone is a morning person. Emailed the pictures and didn't get a response for an hour, so I texted them and got a call right back from someone else. The second person asked a lot of good questions, but once I mentioned we were shopping around, they shut down completely and lost all interest in the job. They said they would email me an estimate, and no surprise, the email never came. It's been a week and I've given up all hope in this business. Perhaps they do some good emergency work, and I hope they do, because dealing with customers that have options is clearly not something they are interested in. Good thing we have a list of alternatives, because Furuta Plumbing is absolutely the bottom of the barrel. read more

I run a property management business and have used this company since 2018 as our primary plumber. They have always been fast to respond to our work orders and have good interaction with our tenants. Darren, One Team Realty, LLC read more

Furuta Plumbing was unable to provide a better, less invasive, cheaper option than another plumber. Our bathroom had a tub and shower valve that got stuck open due to age and corrosion. Furuta wanted to replace the entire valve by cutting a hole in the other side of the wall, from a bedroom, to gain access to replacing the entire valve. I cancelled and sought an alternative. Another plumber was able to replace a small part in the valve, a "universal cartridge", which only necessitated a new tub/shower handle fixture. The other more knowledgeable plumber was hundreds and hundreds of dollars cheaper, and they didn't have to cut a hole in my wall, which would have cost hundreds more to repair. read more

I've called Furuta Plumbing three times within the past year and they came within the given time given. Each plumber was knowledgeable and able to fix my plumbing issues at a reasonable rate! I recommend Furuta's to anyone who asks for a plumber! read more