Dr. Eduardo Garcia, Alexandra, Andres, and Eric are true "rock-stars!" They are "superheros" of…read morethe veterinary World, immediately jumping into action, sizing up a problem and taking decisive actions with a strong sense of urgency to save our precious little animals everyday. Recently my 4, 1/2 year old french bulldog, Max, had a heat stroke, caused by heat and humidity (while riding in an air-conditioned 70f car) and complicated by his panting heavily and getting even more overheated internally. I was at a point of desperation.
While Max was increasingly getting worse, I was ready to panic! I called The Pet House Animal Clinic and spoke to Alexandra. I immediately knew, based upon her response ("bring him in right away!"), that my little Max was going to be in the best of hands. Almost directly across the street from where I live, I arrived in minutes, and Alexandra immediately prepared a room, and to my amazement, the entire team moved into action, resembling a high-intensity emergency room in any major hospital! As a corporate organizational development consultant in Fortune 500 companies, I have worked with many good teams and senior level officers. However, on this day, I was most impressed with the high level of exemplary professionalism - the teamwork, communication, focus, problem-solving (i.e., testing, assessment and evaluation) and decision-making. This team sized up the problem quickly, and began treating Max for heat stroke right away. I was very happy to be allowed to remain in the treatment room with Max while treatments were being done. And, Alexandra was there the entire time to let me know what was being done. I felt a strong sense of commitment by Dr. Garcia and the entire staff, to provide Max everything he needed to survive. And, after working together for 5, 1/2 hours with continuous treatment and monitoring, Max was more stable, but not out of the woods. The concern was whether complications could develop.
Max was transferred to the Veterinary Emergency Group - VEG, Animal Hospital, with whom The Pet House Animal Clinic has a strong partnership with. Upon arrival, I was impressed again with the level of urgency (thanks to Alexandra's call in advance) to get Max the help and support he needed while being closely monitored 24/7 by any number of veterinarians, nurses and technicians. I had a level of confidence in knowing that Max's life had been saved by The Pet House Animal Clinic staff, and now I felt a little more relieved knowing that he was in a place where he would receive the best care possible. Alexandra called VET that evening to follow-up on Max's condition. She then called me with an update with details on his condition and prognosis. Her words were very realistic, yet gave me a level of comfort in knowing that Max was where he needed to be.
For the following four days, while Max was in the VET Hospital, Alexandra called VET to get information on Max's continuing treatment and progress. Again, Alexandra's manner and style of communicating the facts, along with a level of genuine care, concern and compassion helped me immensely, even though I was still very worried. Although I visited Max everyday, I never felt as though I was left on my own, when Alexandra's follow-up calls gave me a renewed level of reassurance. Alexandra is extremely energetic and demonstrates a high level of emotional intelligence. She immediately makes a very important human connection and builds a strong relationship with a level of compassion that is unsurpassed, and backed up with her actions, which have been most valued and appreciated, every step of the way.
Two days after Max returned home, he had a follow-up appointment with the impressive Dr. Eduardo Garcia, and the rest of the amazing staff - Andres, Eric and Alexandra. Again, I was very impressed with the level of professionalism, communication and teamwork. And, I felt a very strong sense of confidence in knowing that Max was truly in the best of hands. And, he was. Dr. Garcia examined Max and assessed his condition. He gave me the facts realistically, and advised what I would need to do after Max returned home. Alexandra was careful to verbally explain, and write (in detail) how I was to administer each of Max's medications. I did exactly what I was instructed to do. Within a few days, Max was back to his old self again, with a daily routine of active eating, playing and providing lots of joy!
I cannot say enough for everyone at The Pet House Animal Clinic. They saved my precious little Max, and I am eternally grateful to everyone there who provided him with the prompt attention, care, compassion and treatment he received. I thank each one of you from the bottom of my heart. I know you believe you are just doing your jobs, but trust me, each one of you clearly demonstrates a level of knowledge, skill and expertise, combined with a commitment to providing the absolute best care for your client's pets!