I have been a customer for over 2 years. The process of no appointments and early morning drop off was not an issue until today. I dropped my dog off at 8:15 am she is a 12 year old schnoodle mix. A little skittish around other dogs so they put her in a cage til her turn. Today she was kept in a cage for 8 hours. I am not even sure they gave her water because she drank like she hadn't had water all day when we. pickered her up. . As I said we dropped her off 8:15 they did not even start on her til 4:15, we finally got her at 5:00pm. . This is unacceptable they could have easily called us and told us when they were ready for Roxy but for whatever bad reason they traumatized and old dog.
I want others to know this is not acceptable, I will certainly find a new groomer and never recomend them to any one ever. read more