Disappointed. Believe we may need to better manage our expectations. Staff was kind and considerate when making initial contact on phone. We took our girl to the office and left her. We arranged to pick up her cremains. The process of pickup went very poorly with less warmth than paying for groceries. Staff interrupted each other repeatedly. Have waited a week to review understanding this was an emotional process. This (as are all) a very special girl. We wanted Furrever to do better. read more