I really appreciated the salesman Chris that helped me pick out my furniture, very attentive, very positive, and sociable. I even appreciate Melissa that works in the finance department; however I don't understand why when someone calls and asks a question only one person is able to answer or assist with a matter; and then when you ask for a manager they leave you sit on hold until you get tired of waiting and hang up. read more

Obsessed with hospitality and primarily North American sourced furniture! The people who work there are terrific. So much so that their star rating on google is among the best on Delmarva. read more

Overall extremely happy. The representative Nicole was beyond awesome. She identified our needs and directed us accordingly. She crossed all items and was not over powering but rather became a friend. We had an issue with furniture not fitting. From the truck driver to Nicole worked with us obtaining the proper piece. Very happy with price too. Will we come back, absolutely! And recommend to others. Make sure to ask for Nicole to prove us right! read more

The design consultants are so friendly and nice. They really take the time to show you and help you find the perfect furniture for you and your family. They even had complementary snacks and beverages. You should definitely come here if you are in the market for new furniture! read more

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This is mostly about the customer service because that left the biggest impression on me. I called about the dimensions of a table and was lucky to reach Courtney on the line. Her helpful nature and knowledgeable tips answered my questions and guided me through the whole process. She was so patient with me through my nonsense questions and showed an expert understanding. read more

This rating is not for the store. It's for their choice of credit card company. Furnitureland itself is fine. Great customer service. Furniture quality is good to very good. Check-out process is too long though - they need to find a way to speed that up. Basically, you have to wait until they key in all the order information which can take up to another 1/2 hour. Also, their credit card service, TD Retail Services card -Home Inspirations - sucks. I called to get the billing date changed, which you can do with other major credit cards and was told they don't have that option. Probaby will never use financing again through them. read more

I thought car salesman were bad. They have nothing on these people. Only ever showed us the top of the line products. When we disliked the mattress protector they forced on us, which was the most expensive they offered and the only one they offered us, they refused to allow us to exchange it. Will not go back here again. Johnny Janosic is right up the road I'll be driving the extra 20 minutes to get there. Look out for Lisa and Cynthia. They will rob you! read more

I would like to commend salesman Larry Ayres. I told Larry that I was furnishing a small studio apartment on a limited budget. He went out of his way to find attractive, affordable items. I was able to furnish my entire studio apartment for under $1900.00, which is incredible considering how expensive furniture is. If you want a honest, entertaining, and budget conscious salesman, I wholeheartedly recommend Larry. Thank You Larry! Lana D Princess Anne, MD read more

Having had the furniture for 3 years now, I can say it is the worst Furniture we have ever had. The couch foam is sunken in on one side. The recliner never was right. It was "redone" and taken back to the store. By redone, they said they would look at it and get back to us. They said they took care of the spring but when it came back to us, they hadn't addressed our complaint of the footboard having NO PADDING on it. Will not buy there again and will avoid purchasing furniture here and will Avoid purchasing Simmons brand. read more

Finally, our house is a home! Thank you to Lisa for helping to make it happen. She is knowledgeable and after showing her a few pictures, understood the style we wanted and worked to find just what we were looking for. For us, ordering online was a hassle- wrong colors and quality and a hassle to send items back. We got immediate gratification with being able to take some pieces home that day. read more

Great selection & facility but staff would be better suited for Orlando timeshare sales. We walked away feeling violated & morally questioned for asking if there were any sales offerings.. the sales representative brought up ethics issues that may arise from any bartering. My understanding of bartering has nothing to to with holiday sales or year end close outs. We were not asking to trade goats or chickens for the chair. We also found it offensive that some staff not working with us would engage in mindless compliments & personal input. Neither one of us desires to be referenced-as "babe".. by complete strangers. Sad we really liked your selection. If we can't find it elsewhere we may return, but only out of necessity. read more

My experience with buying an adjustable bed was great. My salesperson, Sara was helpful in describing features of different mattresses as well as adjustable bed frames. I took a lot of time evaluating mattresses to find the one that felt most comfortable to me. Sara answered all questions completely and didn't rush me or push in any direction, but thoughtfully provided the information i needed to make my decision. Another positive experience was delivery - the guys who came efficiently removed the old bed, moving it into my spare room, (but would have removed from the premises if that had been my choice) They then installed the new bed. Then went over the paperwork that came with the bed, explaining things like battery backup of the bed controls, and warranty info. All in all, perfect service! I am also pleased with my bed. In fact, since i wear a fitbit i have access to sleep data. Since using my new bed my REM sleep and deep sleep have both dramatically increased. My awake and restless periods have almost disappeared. In short, the new adjustable bed and mattress have out performed my expectations. read more

My husband and I worked with Alex when choosing a new living room set. She respected our vision and budget, while giving us great ideas. She was great thru the whole process, and once it was delivered the delivery time was amazing as well. They moved everything in and set it all up perfectly. Would definently recomend furnitureland read more

The salesman Mr. Walt was very professional and directed me to what I was interested in. A tad bit pricy but they had exactly what I wanted. Large selection of items and pieces I'd never seen before. read more

We have purchased furniture in several states since 1973. We have never dealt with sales consultants a professional or understanding as those of Furnitureland, particularly Ajay. We have dealt with them exclusively since 2002 and will continue to do so. read more

I came in to looking for new living room and bedroom pieces and the sales women, Alex (I believe that's her name), was extremely friendly, knowledgeable about the products and wasn't pushy at all. There is also a decent selection I would highly recommend this stores location! read more

Overpriced and pushy. The financing from TD bank is a joke. We received our furniture and part of it wasn't even completely painted. It would be 1 star but the delivery guys were prompt and professional. I would not recommend in the future. read more

We love buying furniture here. This is our third time here in 10 years and I just won't go anywhere else. Customer Service is always top-notch, same-day delivery (perfect for impatient me), and wonderful merchandise!!! Love this store!!! read more

Has anyone else had a positive or negative experience with this place? On the company's website I found a piece of furniture I really love, but I'm concerned about purchasing from them. The original British store also received a lot of negative feedback online. (I did not want to rate the store with stars but am required to to post here.) read more

Recently purchased new house at beach and furnished most of House at FurnitureLand. Sales person (Daniel) was great - very helpful with styles and colors. Office staff was friendly and efficient. Delivery guys were outstanding - on time and very careful. Finally, we had a few minors issues with beds and the sales manager told care of us and made sure we were very happy. I will definitely return to FurnitureLand for future purchases. read more

I've made several purchases and always go back looking for Danny haugh. Great salesman, very helpful in accommodating my needs.

Best shopping experience ever! Everyone was so friendly and Jenna did an amazing job.