Terrible customer service at both Morrow locations. Gave up in store. Tried online. Delivery…read moreissues, nothing but run around. Ordered "in stock" online mattresses for a 2-day shipment. Order never arrived as promised. No update on website or via email. Had to chat with three different bots to get any more information, no resolution. No human customer representative phone or rep to speak to, only online chat bots available. "In stock" items take at least 2-3 weeks to deliver after purchase, no warning. Even though says in stock and "delivery on the way or pending," Only recourse is cancellation with refund request that takes anywhere from 14 business days to 60 days. Part of the reason o bought here was availability of items. I do not recommend Mattress Firm.

Praise JESUS!!! Mattress firm cheated me out of my refund…read moreof $150.00, every time I contacted them about it they would say it's been approved and is in the mail. They gave me the run around for about two or three years and I still haven't received my money. Bad business Blessings Be Multiplied!!!

Lynn was absolutely AMAZING, and she answered all my questions. We talked and spoke like we were…read morefriends catching up. I would definitely recommend seeing her for all your needs.

I wanted to thank Leslie R for her very helpful service to me in my search for a sleep solution…read more She was thorough and asked great questions. Very professional and friendly. I'll be back!

I was so excited to see that they were still in business after so many locations went into…read morebankruptcy and closed down which I was upset because I missed the big sales that they had before they closed down but AnyWho, I'm glad I was able to find this location even though it was a 45 minute drive it was well worth it. My first set of furniture came from here and now I'm a second set of furniture , I'm also looking to purchase from here as well I came when they had a special on memorial weekend which if you spend a certain amount of money you got a free rug a nice size rug at that too furniture is always well worth it and they have great options as far as payment plans and approval plans. Only thing I don't like is that they don't have delivery through the company. They do it through a third-party which after so many miles is $130 to deliver. I will stay with hurry up and look into their own delivery company and charge a decent price.

We purchased a refrigerator Saturday, December 4th. We were told they have same day delivery and we…read morewould be given an hour's notice for arrival. The first call I received was at 1:13pm. I asked the delivery person how far away was he from making my delivery. He said 30 minutes. I explained that we were told we'd have at least an hour's notice. He said "its 30 minutes to an hour" I explained that I am an hour away and can't make it back to that side of town in 30 minutes. He said he would go do another delivery and come back to me. He called me back at 2:13. During our conversation, we both confirmed that we - myself and the delivery team, was 30 minutes away from my residence. I reach my house and waited an hour. At an hour and 20 minutes I called to see the status of their arrival. He said "I had to switch my route around, but I'm coming, I'm on my way" TWO HOURS LATER they still hadn't arrived - NO CALL or notice of any kind. I call again, no answer. I call the store and the RUDE store manager was very non-chalant like he could care less. He claimed to be dealing with a customer and would call me back after her found out where his drivers were. I never received a call back from the manager. My fiance called and the manager was rude to him saying "just like i told your girl, it's on its way" Is that how we're talking to customers? If you don't care if people buy from your location or not - you shouldn't be in business. Having a business and running a business are two different things. The only reason we didn't cancel our order completely - even after they did a bait and switch - is because my fiance is much more patient than I am and Tia - the saleswoman who assisted us, shouldn't be denied commission because she works with a bunch of rude and unprofessional men. ALSO - why is delivery $90 and all they do is take it off the truck and place it in your kitchen. Had I known that ahead of time, we would've went to pick up the refrigerator ourselves. They didn't set up the new refrigerator or remove the old refrigerator. ALSO this "Delivery Service" is a straight up HUSTLE. They only accept cash app or cash made payable to the driver. I'm never one to knock someone's hustle, but be professional, be on time, be respectful of someone's time. AND don't expect full payment when you were FIVE HOURS LATE. They didn't show up to our house until 6:00pm. My fiance grew tired of waiting - especially since there was no communication of when they would show up and he left to try to get some of his work done. FINALLY around 6:00pm they show up, but no one was home. We didn't even expect them to come at that point since they were so rude. The driver calls to say they're at the residence. I told him, you can wait until one of us gets there or you can leave. So, they left. SUNDAY at 4:00pm, they called to tell me they were on their way. WHAT?!!? Again, no one is sitting around waiting for you to decide to do your job so no one was home. And we had plans of going to pick it up ourselves because the thought of giving them $90 after being inconvenienced and dealing with their rudeness irritated me. But, again, my fiance is more patient and forgiving than I am and he just wanted the refrigerator and to be done dealing with them. They finally arrive, I asked if they are going to hook up the new refrigerator and he said "we don't do set up" I asked if he was taking away the old refrigerator he said "That would cost you $100" I almost burst out in laughter. Sir, your service wasn't worth the $90. I'd be a fool to give you anymore money or time. At that point, I just wanted them out of my sight and house. Save yourself a headache and $90. They are not worth the time, money or frustration.

Unclaimed Freight is a showroom that presents brand-name goods ranging from home, office furniture…read moreand decor to mattresses. It's a furniture and mattress store. Amazing customer service and the sales personnel was attentive and diligent in helping us locate a sofa set for our living room. The prices were great and delivery service personnel made it a point to deliver our furniture same day. Ample free parking available in front of the store. I would definitely recommend stopping by and giving them a chance.

Best selection of high end and affordable furniture from miles around Also pricing is upfront, and…read morethere are always offers.

Ran across this store in passing. Stopped in was greeted by friendly customer service, and found…read morethe perfect dining chairs we were searching for and received a great deal with delivery. No pushy sales person. Michell was easy to work with in discounting what she could. Thank you we plan to return for other furniture needs soon.

Super friendly service and family owned/run! We saw the same couch at a major furniture store, but…read morewe're glad we could buy it here and support a local business. They also gave us a good deal on a great couch! Check this place out!!

wonderful & very efficient service. we were in and out with the perfect mattress! best prices we…read morecould find, second time purchasing from them!

Shopping for new mattresses in my spare bedrooms and I stopped in for the first time. Chris was so…read morefriendly and his prices beat everyone in town. Would highly recommend his store to everyone.

Good family couple swapped out my matress I brought the wrong one didn't really give me a hard timeread more

Great customer service , great quality bed and delivery was excellent thank you so much! 5read more

I had a great shopping experience with Keith. He was very knowledgeable and helped me to decide on…read morethe right mattress to suit my needs. I never felt pressured to purchase and enjoyed his approach- relaxed and consultative. He was also very knowledgeable about competitors and simply explained to me what sets OMF apart. This new mattress is much more comfortable and supportive than my older mattress from Mattress Firm.

Really wasn't that impressed with the prices for a scratch and dent type appliance place. Some were…read morethe same price as the model on sale in lowes or Home Depot.

SCAM ALERT!!! Do Not Buy from here. They tell you one price over the phone and when you go to the…read morestore they mark it up much higher than the original price. They want you to buy on a outrageous payment plan so you have to pay a lot of interest.

They had a very large selection and good pricing at first it will look at little unorganized but…read moreonce they walk to around everything it's makes since

I purchased a washing machine from Appliasmatt after the brand new Samsung from Lowe's just went…read moreout on me after 2 years and 3 months. When I walked in we were greeted instantly. We explained what we were looking for and they showed us where they were... and instructed us to let them know if we had any questions or needed help. The original washer I purchased we had an issue with however they were quick to rectify the problem with another washer. We ended up upgrading a little more so we paid a little more but we not only got their warranty but also the manufacturer warranty for the price point and the value of the brand and washer we won