0/10 recommend. we bought a couch TWO MONTHS ago and have made payments on a couch we don't even have in our possession. 0/10 on customer service. the staff would be better if they were robots. seriously don't give this place any of your business. read more

I bought every piece of furniture in our house from Furniture Row starting in 2008 and was quite pleased with all of it. Then in 2021 I wanted to replace our living room set which we had been using for for 14 years. It was still very sturdy and the leather was in decent shape but wanted to upgrade the style to something newer. We bought the three piece Tidalwave set. Leather couch, loveseat and recliner. Now four years later, the two reclining seats in the loveseat are broken and the leather has already faded and discolored on all of the furniture!! It's absolutely trash. The quality has taken a nose dive. Very disappointed that a furniture set doesn't even last five years!!! read more

See below... Hello Laurie, Thank you for this information. We were able to locate your husband's customer service ticket and we added this review information to it. Your husband will continue to be contacted since that's already in motion. Sincerely, Jennifer B. Once again do not buy from furniture row cheap furniture. Overcharging and do not stand behind their product. I paid over 2000.00 for these recliners. read more

Before you go, make sure there is a good sale on what you want. The everyday prices are too high for the quality. Also, double, triple, and quadruple check that everything has been communicated to those who need to hear it. If you're supposed to pick up your furniture fully assembled, it may be wise to call every day between when your furniture arrives and your day of pick-up to make sure it's ready. I ended up having to take home furniture and assemble it at home when the person I talked to in-store went on vacation. They didn't let anyone know we had agreed on assembled furniture. It was a frustrating experience. But, I have gotten two mattresses here that have worked out very well. read more

I thought they were sending someone to my home to make adjustments to the chairs, that was not the case. Two men arrived on Tuesday November 1st.. Again not to "fix" anything but to "see what you're talking about"... One of them sat in the chair leaned back and kept his body stiff so it wouldn't move back up.. I told him to get out of the chair sat and showed him Exactly how it does Not Stay Leaned back. He said he would report to his boss what the problem is and someone would get back to me. I have heard NOTHING back from them.. So Ms. Jennifer what happens next? read more

this was an absolutely horrific experience. They had on no mask, duh Covid -19 . The items were 40 -90 days out . With a customer in the store saying they waited 5 months for broken furniture. No one offered to replace or pickup for refund . Manager said she was done and walked in back and shut door. WOW!!!!! Left promptly. read more

Pretty good furniture store overall... A decent range of style choices... A little short on help but I don't like to be bothered anyway. Probably still like Art Van better but good to have choices. read more

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If I could give it a 0 star rating I absolutely would. Me and my husband came to the store hoping to purchase a large sectional couch, A dining room set, two king-size beds in frames, and nightstands as well. As most people know that is a very large sale based upon what we were looking for, and you would think that we would be treated with respect at the store. It saddens me to have to explain that as well because all customers should be treated with respect no matter how large or small the purchase. When we first arrived at the store we were not greeted her about 20 or so minutes of being there. A sales associate finally looked up from playing on his phone and walking around the store and asked me what brought me in today. I began to tell him that we were looking to purchase quite a bit of furniture but wanted to start with our sectional. He said that's cool and turned around and walked away. I was so shocked. For some reason we then proceeded for roughly 30 more minutes of browsing the couches when we found one that we actually like and we wanted to discuss purchasing options. I then tried to flag down a sales worker and was ignored. The store was empty and there is no excuse for being treated the way that we were. So we Ended up not purchasing anything from the store at all. Very disappointed in their sales department. read more

I had a really bad shopping experience here a few years ago. So when my wife said we should stop in due to Art Van going out business and needing some furniture for the new house, you can believe I was skeptical. I was pleasantly surprised by the quality of the furniture, the selection and quality service. The mattress dude knew what he was talking about (I fact checked him). The furniture guy was helpful and attentive as we made up our minds. Flexible financing was available and delivery scheduled quickly. I won't miss you Art Van..... read more

Back in November we purchased two large furniture sets, since then we have had to replace two furniture pieces, we are now on are third piece for replacement. Now it's been approximately 6 weeks since we've called and we, as the other times, were told we would be contacted when the replacement came in. The other two times we had to contact them. I am the consumer I paid for a service and that service is not being met. I in all fairness could not recommend this company. read more

This store sell pretty pieces of crap. The products ard mostly Steve Silver and Dynamic with some low end United Furniture Inc. Don't buy vert deceptive . Know 2 people with same exact bedroom and $400 price difference paid in same 2 weeks still waiting on items 4 months later.... read more

No crazy deals or selection. Sub par actually. Customer service is HORRIBLE! I had to go get the guy at the desk to help me out who was just sitting there. He said "yeah sure be with you in a minute" very rudely. I waited 20min until he could take his sweet time and come over to answer my questions! Very ridiculous. Despite this I purchased a 2 kitchen tables 8 chairs and bench. He said he would personally call me when the shipment arrives on a Saturday. Nope. No call. So I just showed up on Sunday a week later hoping it arrived. The guy who helped load my purchase a week later was very efficient and nice. However I will not be shopping at furniture row any longer. Weirdest furniture shopping experience ever. read more

Staff very nice and helpful. Good selection. Knew it would take a bit due to Covid. Sales person told us we could get it end of May 2021. Ordered our couch and recliner on March 7, 2021. June 2 our furniture is in, deliver on June 29. Delivery time seems a bit long. read more

Ordered a sectional sofa in early September. We were told that the sofa was sold out of the distribution center, so it would take a few extra weeks. Estimated time of delivery was October 1st. October 1 comes and goes. No call from Sofa Mart. So I call them up to see what the deal is. Sofa is delayed, not due into the distribution center for one week. Disappointing. Two more weeks go by, no call that the sofa is ready for delivery. I call back, this time more annoyed. Sofa is finally in the distribution center in Denver. Still probably two weeks until it gets delivered. (Why so long? No clue. I asked but got no explanation.) We ordered in early September, and it's going to be into November before I get my sofa when it was promised by early October. Lame. No apologies from the store. No offer for a free end table. No nothing. Seriously disappointing. Seems like they'll say what you want to hear and promise you whatever until you give them your money. Then they couldn't care less about you. UPDATE: It seems that posting a yelp review did the trick. The day after this review was posted I had received a phone call from my sales person (who, it should be noted was actually a good guy) assuring me that he was monitoring the situation and apologizing for the hold up, and I'd received a message (see below) from an online PR person from Furniture Row. What I heard from the salesperson was actually in conflict with the message I'd received from the store the last time I called. The salesperson told me that my sofa had actually NOT yet arrived in the Denver distribution center (although this is a bummer, at least it makes some more sense of why it was going to take so long to get delivery). To be clear, I get that there can be delays. Especially when furniture that is made elsewhere is shipped in from afar. However, clear, honest, and timely communication are essential when we're talking about transactions that are in the multiple thousands of dollars range. I'm still not totally happy with the experience, but I can at least update my rating based on this quick response. read more

Bought a few things here over the years and they have all held up and been nice quality. I like that the sales staff doesn't follow you around, personal preference. Always happy with delivery staff and service. read more

Initially we had a good experience. So much so that we decided to fill our new home with only furniture from furniture row. Then our couch tore. "No big deal, we bought insurance." But they refused to honor it, so all this time we were (and are) paying for insurance on furniture that is worthless. We were foolish enough to buy another couch and love seat from them. The couch came with the frame bent literally inches. They took their time attending to that issue and after many calls ( we had to follow up since they neglected to) they finally pick the couch up to repair it. That was 2.5 months ago. We went through the holiday season without a living room couch. After calling them again (and again) they said they ordered a part and to expect the couch in another month or so. Additionally we had to wait 2 months for the couch to originally come in because it was on back order (which may not be their fault) but we bought the couch in July and have NOT had it more than we have had it and when we did have it, it was broken. Poor customer service! Fraudulent insurance! read more

Horrible follow thru. They are great at SELLING you an item, they are just horrible at get the item into your hands. I ordered a table October 2nd and was PROMISED the table would be in on the 9th of November. No such luck. The problem was that I drove 2hrs to pick the item up based on their promise and it did not arrive. To make a bad situation worse the store personnel were very nonchalant about the failure. I WILL NEVER SHOP THERE AGAIN MOSTLY BECAUSE OF THE ATTITUDE. read more

Not really impressed with the selection, prices, or sales people. Of all the local furniture stores we checked out for a sectional sofa, Furniture Row offered the least amount of options and a terribly limited color swatch selection for most models. I also felt like our salesperson (who did not introduce himself or give us a business card) did not take us seriously. read more

Far and away had the best selection of modern sectionals in the Lansing area. Got a great price with delivery all the way out to Mason, and was able to find the perfect swatch to create a great new living room. I also liked that you ask for help when your ready, I hate furniture shopping and feeling like I am being followed by a sales person just waiting to pounce on me. read more

in december I was in the market for a new dining table. Having looked everywhere I had narrowed it down between a table at furniture row and value city. after visiting both I went with furniture row, SOLEY based on the fact that they told me and my mother several times that they could GUARANTEE shipment and delivery by the end of January first week of February at the latest. End of January comes and I get a text saying my shipment is delayed two weeks And should arrive by February 14th. That weekend I called and they said it's looking like end of february now. Frustrated I called twice a week to get a update, every single time I was told a different time. One call I placed was on February 26th where they told me again it would arrive by the end of February, but it was the end of February, they said it should arrive before Monday March 1st. I call Monday March 1st and they then said pieces were on back order and would arrive AT THE END OF MARCH. I never got a straight answer. Ever. I have never written a bad review like this but I'm so upset about their lies and customer service. I will never give them my money or positive review ever again. It finally arrived on March 16th and I'm so glad to be done working with them. Also, my mother ordered a sectional from value city on the same day, guess when hers arrived? End of January even though they were more than upfront about shipping issues. Biggest eye roll ever. read more

Fantastic bargains especially in the clearance room. I'll definitely be back.

Went for specific living room furniture, found an ample selection of styles, prices, etc. Very happy with the comfortable shopping experience - we were not approached and followed around, but serviced well when we were ready. That made a significant difference in our wanting to do business with FR. In the end, we went back after our initial visit, did make a selection, and used their financing - which was super easy to complete. I will go back for additional furniture when ready for it. read more

Please don't spend your hard earned money in this place. The customer service is horrible and they absolutely do not care about their customers at all! We took 2 recliners back to them to have them fixed because the mechanisms broke, and that was over 3 months ago. Nobody has called us or given us any idea what's happening with them. My husband and I stopped in to inquire about the hold up, only to be told that the parts would be arriving the next day, and they'd call us in the next couple of days. That was 2 weeks ago, and still nothing! So I called back today and spoke with a " manager" named Brian who was a complete asshole. Yes, I was angry on the phone and yes I'm frustrated, but I wouldn't be frustrated if they would stop jerking us around. Brian wasn't listening, he just wanted to keep giving me bullshit excuses and he kept trying to yell over me. We will never spend another dime in this trash hole. Please save yourself the trouble, and go somewhere else! read more

I picked out a beautiful sectional at a great price at Sofa Mart. We had just moved and our brand new sectional purchased a few months prior didn't fit in our house so we were pretty desperate to find something quickly. We ordered the sectional on a Sunday and were told that it would be delivered on Tuesday of the following week. We didn't really want to wait over a week, but what choice did we have. The day before the sofa was to be delivered, we hadn't heard anything from Sofa Mart. I called the store to see when I should expect delivery and was told that only one half of our sectional came in and, therefore, it would not be delivered the next day. I was completely baffled as to why a sectional would be shipped out with only one half (and was told the other half was it a different warehouse which was even more puzzling!) so, we were told we'd have to wait till Saturday to receive the sectional. Sofa Mart did call on Friday with the delivery time and did deliver in that time window on Saturday. The couch fit made it through the narrow stairwell with a low ceiling, the delivery men were great and everything was perfect... until they unwrapped it. It was not the color I ordered. We already waited two weeks to receive the sectional, we really didn't want to wait longer to receive the correct one. I wasn't happy about it, but my husband said it was fine ( and it was going in his man cave) so we kept the wrong colored sectional. Presumably, somebody else will be receiving the wrong color sectional as well when they get the one that we ordered, instead of what they ordered (ours was ordered correctly but the right one didn't show up at our house). Overall, I have to say this was a rather frustrating and disappointing experience. This was our first time purchasing from Sofa Mart and probably the last. read more

First time visitor to store. Great selection, good prices, friendly and helpful staff. Looking forward to purchasing furniture soon from store. read more

First time I went in to store, I walked around for over 30min and no one said anything to me. Second time the wife and I went into the store and it took about 30 min for someone to help us. Which isn't a bad thing, no one was pushy and the did seem a little short on staff. Also once we had the sales person there attention was 100% on us. We decided on a sectional and drew a picture for the sales person so there would be no confusion on what pieces we wanted. The furniture had to be ordered, plus we live about 50 miles away so it took about 2 weeks for delivery. Come delivery day the 2 guys who delivered where very professional. The issue was that when ordered the 2 end pieces where wrong. The delivery guy gave me the number to call and made it clear it would not be an issue. The left the 2 wrong pieces and put notes that they where wrong. I was a little worried with them leaving them. I called the store before the driver left and they told me not to worry they would exchange them no problem. The only issue in the exchange process was the guy I talked to on the phone seemed to try to put the blame on me for the wrong pieces ordered, but they where still making it right so who ever he wanted to blame didn't matter to me. The new pieces had to be ordered, after a little over a week I was about to call and figure out what was going on and they called a set up delivery. Again the delivery guys where very professional. Overall everything has been good. My experience at the store was good. The price was great. The wait both times was a little longer then I would have liked but that is out of there control. A little disappointed by the mix up, but things happen. The delivery was excellent. If your looking for furniture for sure check out this store. read more

I purchased a sectional about a year and a half from sofa mart in Flint Michigan. The cushion broke down and staples pulled out of the arms. I call the company that made the furniture was told to call sofa mart it was a manufacture defect. I talked to the manager Mike he had my husband and I come to the store pick out another living room outfit, Our was discontinued. Mike helped us out with everything I would go back to sofa mart and buy anything. They treated us great wonderful store. They know how to take care of customers needs and warranty work. Thank you Mike! read more