This company does not do a good job. They originally installed my hard wood floors but the seems…read moreraised up with warmer temperatures. I had them look at them and they told me it was normal and they would go back in the winter when the heat was on. They still do not look correct. Then, they gave me an estimate for replacing my floors that were damaged by water. They only replaced half of the wood in the estimate but would only take $200 off the almost $3000 estimate. Jo, the lady that answers the phones and schedules everything, was rude and unhelpful. I asked around about the company and everyone I spoke to said Jo was mean and hard to work with. I do not recommend this company.

Wonderful team, and friendly people to work with, really competent folks, they know what they are…read moredoing, just take their recommendation for your job/project and trust them. The work they provide is of great quality and their $$ rate is reasonable and very competitive, we are really pleased with their work. Their professionalism is clear, they completed our project 3 weeks ahead of their initial estimate, despite their fully booked work schedule!! Before you commit with someone for your floor project, contact these folks, they are highly recommended

From the sales floor to the installation, the staff we dealt with were exceptional in their…read moreknowledge, expertise, and service. We believe this business has the quality and best value for our money and needs.

In response to the business reply: The project was completed…read more4 years. Two years after completion, Webb was contacted as concerns began coming up. We were told by Jeremy it would be fine. We were not given different options for install and we don't have plywood subflooring anywhere in our house. We're on a concrete slab. The flooring was floated over our old laminate, which was on the concrete slab with a vapor barrier. There was a dip between the dining room and kitchen they didn't realize needed leveled until they began removing flooring. Pic included. Jeremy was not present and the workers had to leave to get concrete so they could at least finish. My child's toy was the equivalent to a baby walker. If that voids a warranty then that needs to be mentioned at the time of purchase. No parent would purchase flooring like that. As for not being heard, of course I wasn't. The entire conversation consisted of being yelled at and spoken through. As for the crew, I called Carrie the same day and had to let her know I was uncomfortable in my home. When you spoke to my husband, you brought up them trashing my driveway and how I complained about it. You said the crew apologized. I sent texts and videos of all of the dust in the house, and how they used my dining table as a work bench. It's unfortunate. We also consider the matter resolved and will be using a different company for the repairs. Our project was rushed on Saturday after we said we could do it another day, and already being postponed. We opted to go ahead with the Saturday to accommodate Webbs busy schedule. Workers arrived angry, rushed the job, and trashed my driveway. DO NOT USE THEM. I was told my babies ride on toy voided my warranty. They used power tools in the house, dust was so bad I had to hire a cleaning company and have HVAC come out to inspect our AC system. After calling twice about my concerns with the floors bending, coming apart and breaking, I was told by Jeremy it was us "choosing a cheaper option" that caused it. We were not given any other options, and when I tried to speak up and defend that, I was yelled at, talked over and hung up on. He flat refused to hear anything. When I asked for proof that I opted out of other options, the yelling just continued. The "foreman" of the crew yelled at me in my home because he was mad about not being told about the need for leveling, and now he'd have to go get concrete. I contacted Carrie the same day this was happening and had to let her know what was going on, because at that point I was uncomfortable in my own house. (Luckily I still have all the texts and pictures.) From the bottom of my heart, spend your hard earned money on a business that deserves it. Any concerns you have will NOT be handled. And if you do happen to use them, get every single thing in writing and save EVERYTHING.

Flooring by Design was awesome from start to finish! They were quick, professional, and great…read morecommunicators. They beat every other competitor's prices! Craig worked so hard to get my flooring in fast and make sure I was happy. His team worked fast and professionally to lay my beautiful new wood flooring! They all went above and beyond! Craig called and came by to make sure I was 100% satisfied with my floors! They did an amazing job and had wonderful hospitality! Look no further than Flooring By Design! I recommend them a million times over!! Thank you Craig and staff!

They go far beyond expectations. It made remodeling less of a nightmare...we knew we were in good…read morehands Every detail was handled with professional expertise. So grateful to the crew at F by D

Super responsive, courteous and thorough service from scheduling and the technician. Zero…read morecomplaints there. However, I've decided I'm just not a fan of this process. One bedroom with very light, low pile carpet had areas stained treated that did not come totally clean, and areas that appeared clean immediately after cleaning have "reappeared" in exactly the same place/size in a matter of a few weeks. This carpet has the "waterproof backing", so perhaps that's a factor? Not sure, But I will go back to steam cleaning for that room after one try with Chem-Dry.

Good morning, Amy & I have recently purchased a new home…read more Those floors needed A LOT of help. During the original appt time and the time, we need them to show up. We had to reschedule or push 4 times. Everytime we called to reschedule, they were so gracious. When Mac showed up, he was polite, professional and courteous as the seller was moving out, and we were moving in. He was in the middle. He stayed late (8:30pm ish) to ensure that he didn't miss a spot. So very thankful for his efforts. The house looks great. The tile looks brand new!

I LOVE the King's family!!! They are so friendly, helpful, patient, and encouraging!! Debbie was…read moreso helpful when it came to pairing tiles and helping me find what i was wanting and picturing in my mind!! I'm looking forward to going back when I get to do my kitchen!!

Great company to do business with. Did flooring (wood & carpet) thru out the whole house. They had…read morethe best pricing and were easy to work with, as our schedule was a moving target. But they made it all an easy process with great results. Would definitely recommend!

These are highly unprofessional people.Please donot call them at any cost. He gave us a time slot…read morefor 3 o clock and turned up at 6.40. He had already done 3 jobs and was already exhausted .what is worse he did not wrap any furniture,did not pack anything. No sheets or blankets were used for furniture. Beyond terrible. Because I had to fly out next day and was very tight on schedule, I have no iption but to use him. Took 900 so was nt cheap at all I would ask you to please pay 50 extra and go to a professional company. I could not have a worst experience than this. They left me deeply disappointed. Language was also an issue as they understood very less English.The company needs to be reported as pictures on website are misleading .The people seem fraudulent due to difference of how they present themselves and what they actually do.

They were great helping me move my safe to the next town over. I really appreciated their care…read more They wrapped it up well to protect it and it arrived unharmed. They really do seem like a good company. I'd definitely use them for a whole move.

My tile floored were cleaned exceptionally well. Great commnication and a real friendly family…read morefeeling. I am very happy with the suggestions knowledge/advice and product I purchased to maintain my grout lines. The product is amazing and so much better than the one I had. Hire them and you want be disappointed. This company takes pride in its work and pride in doing a great job with any floor...tile, carpet, vinyl, wood etc. p.s Great value/prices & their products are eco friendly and smell great!

Super easy to work with, and did a great job cleaning the carpet! Great communication, too. Would…read moredef use again the future

Liz, the owner, always accompanies her twam to each appt. We have used her company since we moved…read moreto town 7 years ago. Very professional group.

De Hart carpet cleaning has taken care of our house for years. They are professional, on time, and…read moreaffordable. 2 thumbs up!!