They got me exactly what I wanted and went above and beyond to make sure I was happy. They were willing to price match kitchen appliances I was going to order online. The microwave took some time to come in, but that was due to the distributor, not the store. Kirby was very helpful and always there when I called. He made sure I had everything I needed to get the online rebate they were offering as well. Highly recommend! read more

Amazing customer service!! They are very welcoming upon arrival. Sales are very attentive & knowledgeable regarding furniture textures, fabrics, measurements etc... Prices are reasonable & they have many promotions. This is the place to buy furniture! Look no further. We were even thanked for our business. **Avoid American Freight Furniture** The young pregnant lady at the counter has no time to help customers. Very rude & obnoxious. Don't believe the "same day delivery"- it's an illusion to get people to come in who they have no time for. read more

I bought $2400 dollars of furniture around the end of November. One side of the sofa recliner made a loud noise when I reclined. It took about a week to get it delivered at a cost of $200 dollars. I made the salesperson Al aware of it the next day. A week or so later a repair person came and checked it out and said it was a bent frame, and he would have to order the part. A week or so later the repair person came back with the part he installed the part, and the loud noise was worse than before. A week later or so I was called by Frank and was told Furniture Fair wanted to come and pick up the sofa to take it to the shop to see if they could repair it. They could not repair it. I was told to go and find another sofa at the store around the same price. While all of this was going on I was never called by the salesperson to see how thing was going. I believe his name was AL. I found one for about $80 dollars more. I said you should give it to me for the same price because of all the hassle and inconvenience. This has been going on for about 6 weeks. I told them their customer service sucked. I just moved her from another state and did not bring any furniture with me. I probably needed to buy another $8000 dollars or so to furnish my 3-bedroom house. Another thing was I saw a TV stand I wanted to buy but, it was damaged. Al said he would check the other store and see if they had one. I didn't hear from him, so I called him back 2 days later and he said they had one, but it was also damaged. I went to the store on Bell Fork Rd. they had 3 and none of them were damaged. You can come up with your own conclusion. They lost my trust and my business. read more

I went in looking for a sectional and had the pleasure of having Marie be my sales person. She pointed out things I never even thought about. She took the time to go over the pros and cons of each and then gave me a few minutes to think and make my choice. Financing was quick and easy. It was lightly raining but I wanted to take my stuff home. They wrapped everything in plastic. Then Marie with long nails and boots was jumping in and out of the bed of my truck like a gymnast along with help from Reggie that had just had back surgery! They went above and beyond!!! I'm already planning my next purchase. One more thing the prices are fantastic! read more

Make sure you absolutely won't return whatever you buy, as they'll NEVER credit you your money back. I had a credit card with them backed by Wells Fargo that I wanted to keep open because if it stays at zero balance for a short period, it gets closed. So I went and bought something cheap-ish, so I could keep the credit line open. It's a really great credit line, 0% so of course you'd want to keep it. Initially, I bought a small deep freezer, as I've wanted one anyways. Well, I took it home, and then found the deep freezer much cheaper elsewhere. Didn't like the idea of overpaying for something just to keep the credit line open. So I took it back the NEXT DAY, unopened. They took it back no problem. Or so I thought. A month went by, and my credit card wasn't refunded. So I visit their store. At first, the woman in the office tells me they have nothing to do with it, call Wells Fargo. Not an acceptable answer, I ask her to look through her records to see what's up. She tells me there's a refund process started. Ok cool. But she tells me a different amount. I ask why the discrepancy and she tells me they don't refund sales tax. WELLLLL lucky me, I know a lot about taxes, as I used to be an accountant! I inform her that it's illegal to keep state sales tax if a sale has been returned. That didn't go well, so I just left before I got out of character. I went to their other location on Bell Fork. They tell me she's wrong, I'm supposed to get my sales tax back. They reassure me my refund is coming. Well, after 3 months and no refund...I ended up doing a chargeback. And I will 100% let this credit line close and NEVER visit Furniture Fair again. A shame too, as they have nice stuff and I spend pretty liberally. read more

I was hesitant to come here because I didn't like Roomz or Major's (all on Lejeune Blvd), but I went anyways because they had exactly what I wanted on sale in their ad. I ordered a futon and a set of bunk beds from Furniture Fair a week ago and from that day to today, when everything got delivered and set up, I had a wonderful experience. 1) They offer reasonably priced, high-quality furniture, plus, they have an excellent selection of merchandise. 2) The sales associate was super friendly and not at all pushy or commission-driven. 3) You get free delivery with purchases of $999 and up and they gave it to me even though my total was $997. 4) The delivery/set up guys were amazing. They showed up ahead of schedule and were very nice. I am really impressed with the products and services received from Furniture Fair and would totally recommend them! read more

So this is my 3rd time coming to this store and Ill say that they have probably lost several hundred dollars worth of business from my thus far. The last time I came here I asked about the price for an outdoor couch set. I was told to leave my number and they would call me back because they didnt know the price and had to call the main store. Call me back...??? Wouldnt that be the priority dont let the guy wanting to buy something out of the store without what he came in wanting to buy? It took two days before I heard anything back....yea I lost interest by that time. The 1st time I came in to buy some living room end tables. I saw a couple of other things I liked buy after having to almost chase down an employee to help me buy and load the tables I figured the eztra work wasnt worth it. Notice I said load....yes I had to load my own furniture. This time I walked in an saw the 4 people working...after about 8 mins of walking around without a soul asking me a question I walked out. Thanks you guys rock. On an upside they have great furniture at great prices...I wish they could help people to buy it that would be awesome. read more

We purchased a new mattress set from the Lejeune Blvd location and were assured by the sales associate that they had plenty of rope to tie down to our Jeep so that we could get it home when we said we'd have to go get a truck to haul it home. The rope they brought out was barely more than fishing line and only brought about 10ft of it out. THEN the guy helping us bring it out SLID THE MATTRESS ACROSS THE ASPHALT WHICH LEFT A VERY DARK BLACK SPOT ON OUR BRAND NEW MATTRESS!!! In all fairness I did just get off of the phone with the manager of the location and they are swapping out the mattress at no charge so for that I am grateful. However, I wish the whole situation had not happened in the first place. read more

This store not only overcharges their customer with exaggerated finacing charges but they also take advantage of disabled customers. My legal blind son was sold a defective recliner that was not only lopsided but the mechanism is not barely operating. he was charged almost 1000.00 for a piece of junk recliner simply taken advantage of by the sames staff. read more

AVOID! AVOID!! AVOID!!! Bought a recliner in Dec, have had it months and have been able to use it for about 6 weeks. After delivery, used it for 3 weeks and the mechanism jammed. Waited 2 weeks for a tech. Couldn't repair. Waited another week for service to pick up. They had it two weeks, brought it back still broken, took it back for another 10 days and returned again. Had it less than a month and the mechanism jammed again. Waited another 10 days for a tech. Not repairable. Called the local store (Kinston) 4 days later. Completely unaware, but will call back in 24-48 hrs. Called 3 days later. Again, they thought it was resolved, but will call back today or tomorrow. Called again today (3 days later) and they still thought it had been resolved. Waited while the sale woman called "Chip" in Jacksonville. He said they were ordering parts and to tell me they didn't know how long it would take. She gave me his name and number and said I should call him. 10 mins later and "I don't know if he's in today." Really? The merchandise is garbage. Service is slow and ineffective. No one knows what anyone is doing (if anything). And I've had a broken recliner sitting in my front room, completely unusable, for 3.5 months out of the last 5. Go anywhere else. Anywhere. read more

We bought a small sofa about 4 months ago from them and paid cash, got free delivery, everything went off without a hitch. Satisfied with our purchase and customer service (we appreciate good customer service) we went back to shop living room furniture. We found couches we liked, and they were a great price (we checked around). So we bought them. Paid half cash, did the other half same as cash. Then things got sketchy and quick. They didn't tell us one of our items was on backorder. The delivery men had to tell us and apparently the delivery guys are always put in that awkward situation of telling the customer their order is short. They were openly disappointed the store didn't inform us prior to delivery. The impression I got from them was it's a common theme. We're still waiting for the missing piece by the way, two weeks now since purchase. The cashier we've spoken to multiple times has poor customer service skills in my opinion, basically just placating me to get me off the phone every time. Tonight she cut me off mid sentence because she was "counting her drawer", apparently couldn't be bothered. Delivery was supposed to happen today which is why I was calling. I've been nothing but polite to this company but they seem to only care about you when you're spending money in the store, and once you leave you're on the back burner. Good luck, your choice. read more

My name is Thomas Jarrett i bought a bed from furniture fair in Wilmington.The bed came in and they came and set it up and broke a insert on platform.The guys took it back and came back a few days later with the same piece they broke and it had been GLUED BACK TOGETHER. i told them to take it back .they did and brought a new 3 days later.They set it up we sleep on it 2 nights and i got up and sat on the end off it all 235lbs fell through to the floor i looked under the side rails had broke.i called they sent somebody out took pic and said the would bring a new one .I said thats fair enough thought it was a fluke.They brought the new one and 2 nights after they set it up i woke up at 4am with my wife all 135 on the floor it broke again.We called they came out and took pics again i told the guy i wanted another bed he said he would tell manager 2 days later i get a call saying the would give my money back for bed not mattress what a bunch of crap. WELL THATS NOT GOOD BUISNESS HOPE THEY SURVIVE AFTER I GET FINISHED BASHING THEM THANKS MIKE FOR YOUR GREAT CUSTOMER SERVICE LOL read more