Always good prices, never pushy, always helpful.Great selection of fine furniture, competitive pricing.

They don't honor the warranty it's a joke and they make empty promises and what they could fulfill. Furniture never holds up especially with a family with kids. Don't get Ashley's anywhere period. read more

Ashley HomeStore - Furniture Stores Near Me - Jacksonville, North Carolina

This is our second purchase from an Ashley Furniture store. Our first purchase was from the retailer in Wilmington NC. We purchased a reclining couch and love seat. After a year and a couple of months, the motor broke. We had the warrant at purchased, called and ordered a new part for them to fix it... its been three months and still no fix. Our second purchase was from the store in Jacksonville NC (February 2025), off of Western Boulevard... worst experience yet! We ordered a 6 piece reclining sectional for our new house. We sat with the sales rep for 2 and a half hours signing papers and reviewing our purchase, the specific couch layout, and how we wanted it set up with the delivery people. We were told 2-3 weeks for the delivery... it ended up taking 2 months. The delivery people were very bad at communicating and the store was completely clueless on tracking our order. They said that a 2 day weather delay set them back two weeks... Once the sectional was delivered, the delivery drivers were asking me how the couch was to be set up.... AS IF WE DIDN'T SIGN MULTIPLE TIMES TO HAVE IT SET UP A SPECIFIC WAY WITH THE SALES REP! We called back to have it fixed and they told us to do it ourselves. Our sale rep., Greg Gibson, who gave us his cell to call if any issues arrive because we were "VIP Military". We called three times and he did not answer a single call. Instead, he texted after my third call, "please call customer service to select your request than you. They will take care of you 19103479366 follow prompts." Never again will we be purchasing from an Ashley furniture store EVER! I advise others to be cautious and don't buy the sales reps lies. They sell crappy furniture at a very expensive cost and once they have your money, they don't give a f*ck about you or your order. So glad we bought the rest of our furniture at Carriage House in Jacksonville NC. Real product for the exact same price as Ashley. And the customer service there is out of this world! read more

Very poor customer service. No one seems to communicate! Told one thing by one person, and no follow up. Next call, someone else, same run around. Bought furniture in Nov. of 2021 Finally received in Aug. 2022. So many excuses I lost track. I've dealt with Ashley at different places and NEVER had this many issues. Promised a small refund for being "so patient ". Still waiting. One store can truly ruin a companies reputation! read more

Friendly service. Prices seem fair for the product you receive. Lots to choose from. It's a fun place to wander and see what works for your home. Stop by and look around. This is a nice location. read more

The Jacksonville, IL Store and Staff were incredible! We stopped by on a Sunday afternoon to look at living room furniture. They answered all of our questions and were able to help us make a wonderful decision on a new sofa. They even helped us afterwards when our truck wouldn't start! The furniture selection is top notch and we got a great sofa for a great price! read more

Alan is amazing! He worked on the pricing and was smooth on the whole process. He made sure to give us the best deal possible and was very kind. If you want a great deal and don't want to deal what a nightmare go to jacksonville Ashley and see Alan! He's very honest and straight forward and was hilarious. I would recommend this place again! read more

Pandemic or not bad service is bad service. Bought a bedroom set and couch mid March and was told 16 weeks for delivery. Our sales person said to only contact her for updates and not the store. So we wait, and our couch comes at the expected time but our bedroom set supposed to arrived in June was pushed to July, then I received a call that the bedroom set is pushed to November. Believing this can't be true I called the store and the store and customer service had the expected delivery of august. Asking the store where the timeline of November came from they have no idea. Well the furniture was delivered in august and I just wonder if I only got updates through our sales person if we'd still be waiting till November. Save your money for a different store the mismatch of information along with the delays just create a burden that is not needed. Regardless all associates I spoke with over this duration were all nice. I know they all mean well but the disparity for dates and information is too much. read more

Rachel was a blessing in our bed seeking experience; she had informed us that we had arrived at the perfect time as certain beds had been marked down just the day before for some tremendous deals on mattresses AND adjustable bases!! My Fiancé and I ended up going with the Serra Arctic Hybrid Medium Mattress WITH the adjustable base for the markdown price of $1999.99, when the previous price was $5,499.99! Rachel also gave us an amazing deal on a bedroom furniture set, cut our delivery fee(for our mattress) in half, and marked down 4 Large Pictures in addition for us to take home same day! Our Bed arrived the next day, 2 hours early! Within the bedroom set we got; the bed has under bed storage, as was compatible with our mattress and adjustable base, 2, two drawer night stands, a large dresser with Vanity Mirror, and a 5 drawer chest o' drawers! We are however awaiting the arrival of our bedroom furniture set, but it's definitely worth the wait with all the savings we acquired upon our visit! My Fiancé went with their 48 month financing option, as it is interest fee, with NO penalty to pay it off early if you choose to do so, in addition to that option, we also got another $300 Off our entire purchase! All in all we got an amazing mattress, an adjustable base, a waterproof mattress cover, two 2 drawer night stands, a large dresser and mirror, a 5 drawer chest o' drawers, an all inclusive furniture care kit, with fabric refresher, spot cleaner and leather cleaner, as well as 4 large pictures, for less than $120/month!! I would highly recommend Ashley Furniture and HomeStore to anyone and everyone, especially if you're planning on working with Rachel to better and further the seemingly ever so painful and grueling task of buying furniture, as she made our experience a much better and delightful experience than we ever could've imagined, let alone asked for!! Thank you Ashley, but more importantly Thank you Rachel for all you Insight, Advice and Knowledge that you provided and brought to the table to allow My Fiancé and I the wonderful experience we had with you!! We look forward to working with you again soon! ~River & Olivia read more

I accompanied my friend to help her pick some furniture with Tony Edging at Ashley Furniture. He was very friendly and easy for her to work with. The whole process was simple and Nancy Schoof in customer service was very nice checking her out and explaining the care products. A few days after I wanted to purchase a few matching chairs as a housewarming gift and Tony was off so over the phone Nancy helped me place this order and was just so sweet to work with on this. I spoke with her several times on the phone and she was always so pleasant and helpful. We picked up the the chairs and found my friend no longer wanted these. I called the store to find my options at this point to be able to return these and Nancy apologized saying there was a 20% restocking fee and she felt bad because she knew we had driven 45min to get them and had put them together. Better than a no return policy so we were fine with doing this. Soon after I got a call back from Nancy. She had gone to her manager on her own and explained what had happened. The store manager Bobby Kitko remembered us from picking up the day before and said they would resell them on the floor and to not charge us the restocking fee. I feel this all went beyond normal customer service and was such a heart touching moment when Nancy went out of her way for us. Everyone in the store is just so pleasant to deal with and the store manager even gave me a hug when I went to thank him for being so kind. Would highly recommend doing business at this Ashley Home Store in Jacksonville, NC! Well done all around! read more

Rachel is AMAZING!!! She has helped us furnish two houses and she's really understands the "vision" I'm going for when decorating. She's our go-to girl from now on! read more

Had a great experience with Susan!!! Turns out other employees we talked to before her were lying to us!! Get Susan if looking for furniture she made sure we were able to get our delivery when needed!! Very sweet and got us great prices ! This is Jacksonville NC location! read more

My wife and I bought a living room set from them. Once they took our money, which was easy to them, but getting our furniture was a whole other story. 2 months later no furniture. Never again!!! read more

Prices were good for their 50-60% off sale. Promised a 1-2 week delivery date for a store pick up and they called to tell me its going to come in a week later than that. We were in a hurry to get furniture because we were going to have guests in our home, and we were assured that the furniture would arrive on time. Unfortunately, I am very disappointed in their delivery process. If you want furniture in less than 3-4 weeks, I would go somewhere else. read more

Pros; the show room was very nice. The woman who walked us around was also very nice. The place was pretty clean as well. Now the cons; we went into Ashley's looking for a new sofa set. We knew what we wanted (recliner, leather) but they didn't seem to have anything close to it. The woman told us right when we walked in that this Ashley's was JUST a show room. They carry no inventory and the wait would be 4-8 weeks for delivery. Well we could have saved ourselves a trip and just ordered online if that's what we wanted. This store is pretty much pointless. We've been to many Ashley's around the country and never seen anything like it. We walked out disappointed and went to but furniture else where. read more

We just bought our dining room table from them! Kimberly is the best! She gave us a great deal! It was delivered and put together. The delivery guys were great and you could tell they were trying their best to take care of our items. We bought a bedroom set as well and will leave another review once we receive all the pieces! read more

I don't know even know where to begin on how piss-poor this company is. But I will try. Sales Representives The Good: Friendly sales representatives. The Bad: Excessively long delays, with little to no customer contact. Overall the store itself is laid out nice... to entice into the web that is Ashley Furniture. In today's modern age to have to wait close to two months for furniture would be laughable, with the exception that I'm currently STILL waiting. And why? Because they have a no refund, all sales are final policy (something that the sales rep does not mention, even in passing). Assuming I do get my furniture before my kids enter college, I'm hoping that it looks as sturdy as it did on the website and in the store. Because remaining civil this long is an exercise in patience. I hope this helps anyone considering shopping at Ashley in the future. J read more

If I could have left zero stars it would have been better! We ordered a bedroom set on August 13th and were told it would be in around September 11th. The problem is they didn't specify which September 11th! They kept pushing back the delivery saying that there were parts on backorder from the manufacturer. Well we tried to be patient for two and a half months of this. Oh, and by the way, they never notified me of the delays. I had to reach out to them. Be careful and read the small print of the contract you sign with them. It states that if you cancel your order for ANY reason, you must pay a $400 restocking fee. After speaking to a manager they did agree to refund my entire purchase price as I pointed out that the restocking fee doesn't apply since they didn't deliver anything to be restocked! Bottom line, if you are willing to wait a terribly long and unreasonable time for your furniture, shop here. If not, run away! read more

I went in to look at some furniture and don't get me wrong it's awesome that they ask you how it's going and specials but oh my goodness can I look? I could barely look before they came and talked to us about specials for ten minutes...yes we understood the first five times...I know the guy who helped us was really helpful and his customer service was really good we just couldn't look without being followed... read more

They make it easy to buy furniture there but once they have your money they don't care about it. The lady at the customer service 866-864-0118 I talked to was extremely rude , I'm a patient woman but she kept interrupting me and changed the delivery time , oh and apparently it would be best to be at the house "all day" for the delivery , like we don't have to work all day to pay for the couch to begin with. From now on I either take it same day or go someplace else. read more

I wish there was a negative star. This is mattress number 7 in two years. Not cheap either,2800 for a ki g size sterns and foster and every 3 mo ths it sags on both sides. Ashley wont take it back for refu d. Just keep making me exchange defective mattress. I can only go cheaper and take a store credit. I have enough of their chpeap furniture to last a lifetime. Never again. I ate Jacksonville,nc store. ,anagers and asst. are pure jerks to deal with unless you are spendi Ng mo ey. Try getting customer service and u can forget it. I wish i had never stepped inside this store. If i could do it all over i would keep the furniture and save my 12,000 dollars. Yes. I spent that. Much i. This store before i realized it was junk. read more

My husband and I bought a living room set they said it will be here in 4-6 weeks. To my surprise it's been over 2months and we have not got anything because for one the delivery kept getting re-schedul3d. Second the guys broke our furniture so it had to be replaced no one has given us a call back to tell us what's going on...The number from the warehouse just rings and no one answers it's ridiculous. You call the store and no one knows anything its the worst experience ever...never buy from here and if you do don't get it delivered you will never get it...I still haven't and if we didn't have it financed we would just got a refund... read more

I went the other day during the liquidation sale and got great prices on everything. It is on the pricey side, but the warranty is good and the it's good quality. I don't mind that the delivery is a little long, but I don't mind. My salesman I had was Nate he was super nice and very helpful. read more

Hope you never have to call the woman in the Service Dept. I have called several times and left messages and she never bothered to call me back. But no worries, I will now be getting my replacement glass from Carolina Glass and furniture from Furniture Distributors. Customer service at Ashley's- nonexistent. read more

We came to the store on a slow afternoon. The sales representatives didn't greet us the entire time we were in the store. The furniture is way overpriced for poor quality made furniture. read more

Just an ordinal furniture shop.Staffs are nice and they gave us a good deal.

April 11th 2013 I purchased 2 dining room sets and a server, only 1 dining room table and the server are delivered, but, all items were damaged. They explain to us that all we need to do is make sure it all gets written down on the punch list and they will have someone come out and replace it (they will try to fix it before they replace it, very shady stuff, just compare it to buying a new car). How would that fly? Mid May: We get a hold of them, and still no 2nd dining room table, they give us an estimated arrival time of May 30th, this is now going beyond the 6 week window. May 28: we decided to go to the store and speak to the manager, he assures us that we will be taken care of and offers us a BS $100 giftcard, I guess I can wipe my ass with that. In addition, we have to stay on top of them to get status updates. They finally gave us a delivery estimate date for June 4th, and, according to them, they will be replacing the damaged furniture. We will see how bad they fuck this up. In addition, we also ordered from the store in Wilmington and the furniture that they brought us was also damaged, to the point that the replacement part was damaged. These people are out of control, and take advantage of the military families that live in this area. DO NOT BUY FROM THEM, YOU WILL GET FUCKED! I will do my best to put this people on the black list for the Lejeune area. Overall, 90% of furniture has had some sort of damage when delivered, considering this is brand new furniture, and they will not replace it unless you just go to their store and start complaining in a demanding voice. Their prices change constantly, their furniture is low quality, although it seems good at first. Pay the extra few bucks and buy from somewhere else. If you compare the amount of headache I've been with, most other businesses would have already refunded my money back. BUT NOT THEM! All sales are final, you get royally fucked, and wait for their furniture. read more

We bought our king sleigh bed, dresser, king mattress, reclining navigator chair, sofa, two end tables, large storage cocktail table, and reclining loveseat sofa. We thought we had a great rapport with this store and continued to sing their praises...until now! Back in 2013, (yes, I said 2013) we paid off our loveseat sofa (08/03/13) and were ready for delivery (before we moved to WV we were told by the Ashley salesman the store would deliver to WV...that was a big fat lie) On 08/03/13, I informed the staff to go ahead and order the sofa. I was then told that our loveseat would not be delivered I had to pick it up. I tried having the Jacksonville Ashley ship our couch to the Frederick, MD Ashley but the request was denied. Ashley Furniture stores are independently owned like McDonald's. Ashley will not do business with other Ashley stores. I tried to have our balance transferred to the Ashley Furniture in Frederick, MD and was denied. On 08/13/13, I called Ashley Furniture to notify them I would be driving down on 08/16/13 and have the sofa delivered from the warehouse to the store in Jacksonville. Then, I would travel down to pick the furniture up in my truck since store to store delivery was not allowed. When I called back to confirm pickup I was informed the loveseat sofa order had been cancelled without my authorization. This is when I developed the in-store credit of $977.38. To be precise, Ashley Furniture actually owes us more than the $977.38 stated because the store is not taking into account the 5 year GBS premium combo protection plan and delivery charge that we paid for and also never received or used having a grand total of $1052.96 not $977.38 the store is claiming. At 1120 on 08/13/15, I called the Jacksonville, NC Ashley store to confirm my in-store credit balance before traveling down on 08/15/15 to pick up items and use my in-store credit. The credit amount was confirmed by Laura Jones. After hanging up approximately 10 minutes later, I received a phone call back from Ms. Jones informing me that the accounting department will not allow me to use my in-store credit because they have new ownership. I asked Ms. Jones when the new ownership took over and she said June 2014. Tony Powell was the previous owner of Ashley Furniture Home store with the Lent Corporation and Mr. Burk Parrott is the present owner. I asked Ms. Jones, "why wasn't I notified of any expiration date, why wasn't I notified of the new ownership that would affect my account, and why did I never receive any documentation?" Ms. Jones did not have an answer for any of these questions. . Mr. Burk Parrott began ownership of Jacksonville, NC Ashley Furniture store in June 2014 and had an agreement of credit with the corporate office; however, as a valued customer with an in-store credit balance I was NEVER notified by either party. After contacting Ashley Furniture Industries corporate office I continuously hear the "big umbrella" explanation. From numerous Ashley Furniture store employees throughout the day on 08/13/15, I was told, "...even with new ownership this money was already paid for..." Yes, I paid that money and NEVER received my product, reimbursement, or other products in the amount of my balance!! I continued to go up Ashley's established chain of command and continue to get the run around. This company has the worst customer service and does not return phone calls or emails. I decided to do a little research on the old and new owner. With that being said, I was able to track down and speak to the new owner, Burk Parrott. Mr. Parrott is located in Florence, SC and owns 16 Ashley Furniture stores and Parrott Furniture in Florence, SC. I spoke with Mr. Parrott directly explaining my situation and frustration. It was a very positive conversation and I had high hopes for the outcome. Mr. Parrott told me that after he looked it over that he would have someone or himself call me back tomorrow (08/14/15). Around 1100 on 08/14/15, I received a phone call from Ms. Jones stating, "The Jacksonville Ashley will honor your in-store credit..." I asked Ms. Jones to please send what she just told me in an email. At 1112 on 08/14/15, I received an email. My husband and I will not purchase $1600 or more to receive our credit amount of $977.38 from the Ashley Furniture store. That is just ludacris! We did the right thing by purchasing and paying off over $6,713.90 to the Ashley Furniture in Jacksonville, NC and we never received our initial loveseat sofa product. Ashley Furniture did not act in good faith or follow through with their end of the transaction! read more

I really wish I could give the store and my sneaky sales person NO STARS. I odered a King bed with a mattress (the only thing I don't have a complaint about), two end tables, a dresser and mirror, and a chest of drawers. For my children they each got a twin bed with mattress, drawers for under their bed and a chest of drawers. The problems started the night we got home after initially ordering the furniture! So, in the store we get our total and it is about $6500 including delivery and tax and the worthless warranty!!! I told the salesperson, Allan, that I have two kids and a dog and we are going to live on our furniture and I would want something that would hold up and I would have it for a very long time. He ensured me this was good quality furniture and I would have it for a long time! So, that night he calls to tell me he forgot to add the mattress in our total...so now our total was almost $8700...so instead of causing a stink I just sucked it up. We decided to take advantage of the 1 year no interest and finance the furniture with GE..which we were told the bill would not be due until 30 to 45 days after delivery...well there is lie number two! We received a bill that was due 20 days after our scheduled delivery...it really wasnt that big of a deal but I think when you run a business you should adhere to some ethical code! So, a few weeks later our furniture is delivered and we are so excited...except our childrens chest of drawers are missinga and they are not on the paperwork anywhere...so my husband (I am at work for delivery) freaks out thinking the same thing has happened and we are not paying anymore more money!!! So, the delivery people give him a number to call..but my husband does not have them take out old queen mattress away just in case we still need it, because we were not going to keep the furniture if it cost more than we thought it did...so we talk to ashley we had paid for the chest of drawers and they will deliver them soon...well two weeks later they still have not called so I call them and the lady says they are in the store and that we can schedule delivery...so the next week our dressers arrive...hahahah...yes dressers arrive NOT the chest of drawers that we ordered....but when I asked the delivery people to take the mattress away they said they couldn't do it....really....that is just a little aggravating...so I call ashley again and they take off the $150 delivery charge...which is nice but I still don't have my childrens chest of drawers....now here is where things really start to get frustrating...we spent about $500 on a worthless warranty...my furniture is covered in dimples and surface scratches...which are caused by simply putting my purse on my dressser!!! Then my sister was putting on her makeup...and a drop of foundation got on the wood...and when I wiped it off with a soft cloth it took the finish with it! (this is covered by the warranty) I am sorry but in my mind that is a manufacturer defect...there is no reason that this should be happening! The furniture that is supposed to hold up well should not be covered in surface scratches (that are not covered by the so called warranty) in less than a month of use!!! Ashley doesnt seem willing to help and the warranty people are saying it is not covered...I am so fed up with the entire situation...it really does make me sick to my stomach! read more

We live in Jacksonville and were forced to basically take the delivery they offer for $160.00 or go to Greenville and pick it up. Was told delivery would take two weeks, got the first phone call to schedule delivery after 8 weeks. Then they sat every thing in the room and didn't set it up because they had wrong pieces and missing bolts/screws. Now after they left I decided to look at it and they brought us the wrong bed rails and support bars for the mattress. Called and got "well we will send you the bolts/screws and send a tech out in another week to look at the support posts. And it will take time for us to order and get you the right posts.....Seriously! read more

Me and my husband had an awesome experience here! The showroom was very visually pleasing and they had a ton of variety throughout the store. We were greeted by a saleswoman named Kristie and she was great---told us about the sales and then gave us the space to look around (rather than breathe down our necks like some other stores). We ended up buying a sofa set and she was so helpful and friendly the entire time. Would recommend to anyone who needs quality furniture with great customer service! read more

Stay away!!! I wish I could give this place 0 stars. And do not buy the protection plan! Their furniture is crappy, and their protection plan is BS. We bought our living room set here 5 years ago, with the protection plan because they said it covered everything and we'd get the money back at the end if we didn't end up using the protection plan. The material on our sofas started peeling not long after we bought them, and literally just peeled away. They claimed this wasn't covered by the protection plan (cough, scam). So this week, when I called to find out how we get our money back now that the 5 years are up, they tell me "oh no, actually we give you an in-store only credit." Unfortunately, like many families in Jacksonville, we've moved several times in the past five years and are currently stationed in California. They claim they can't transfer the credit or refund the money. So basically, they are a dishonest company that preys on families who are likely to move. AVOID this store if you can! read more

Ashley HomeStore - Part of the set we bought from the Jacksonville Ashley Furniture, the material started peeling a few years after we got them. Horrible. - Furniture Stores Near Me - Jacksonville, North Carolina

The only reason I am giving two stars to ashley Furniture is because they are the only place in Jacksonville, NC that wont screw you as far as your money and quality goes, but this review is not on the quality of the furniture but on the order and delivery process. I ordered my furniture about 6 weeks ago and the salesman told me that I will get it between 3-6 weeks but since they had 100 of each items in stock at the warehouse, he said it would be closer to 3 weeks. After 3 weeks passed, I received a call from the salesman stating that the furniture will be delivered that weekend but when I called back a few days later, they told me that it wasn't even on the truck and I have to wait another 2 weeks... VERY ANNOYING!!! They don't have a local warehouse here so everything comes from Virginia I think. So finally I get a call telling me that my stuff just got here but one of the night stands is damaged and now I have to wait another 3-6 weeks to get another one. I love ashley Furniture but this place really gives them a bad name. read more

This was my second purchase from this store. I am very pleased with all that I have bought from them. My living room furniture was purchased two years ago, and is lasting beautifully, with daily use. My bedroom furniture was just delivered, and is so nice. Delivery date was as promised, delivery and set up were uneventful. I have no problem waiting to get exactly what I want. When I need furniture again, Ashley is where I will go. The staff is awesome, the prices are good, and I know I can trust the quality. read more

Wish there was a way to give ZERO stars! This place is the worst! The sales reps are horrible when it comes to knowing their products and pricing. I was looking at some table chairs and found the price reasonable but still wasn't sold on them entirely. The sales rep, however, had to put their nose in the picture to say that the price shown was for TWO chairs. I told him that I don't think that was correct and that the price was for only one. He proceeded to tell me over and over, that the price was for two chairs and even walked me over to his computer to show me how two chairs are shipped in a box. I still didn't believe him and said that they probably ship two to a box but the price is still for just one chair. He insisted that he was correct so I finally said that I would get four chairs because at that point, the price made it a steal. He walks away to go to customer service to process the order. He comes back, mumbling under his breathe, and at that point I knew he was wrong about the price. Sure enough I was right! He said that the price was actually for one chair. Not only that, he was wrong on the amount for the delivery charge and the final total was THREE TIMES what I expected based off of what he originally stated. Typically, I have no hesitation when it comes to yelling at someone in customer service and demanding to see their manager, however, I was just so tired of dealing with this idiot that I just walked away and left the store. I took a lot of nerve for someone to come back to a customer and inform them that the price managed to triple in the minutes he was away. My advice to the store manager....Make sure your staff knows the sale price and how to obviously read the computer system. Also, don't hound people as soon as they walk through the door...I would've been a lot better off on my own since I knew the pricing better than the sales rep did! read more

Purchased a bedroom set and sectional from Ashley furniture for our new house after living in Japan for 4 years. We dealt with Rachel and I have to say she was wonderful. After having a few minor issues, she worked tirelessly in getting it done to our satisfaction. She even drove out to our house to drop off some pillows that were left off our delivery, totally unexpected but greatly appreciated. She has gone above and beyond and we will only deal with her. If you ever go to this store and don't ask for Rachel, it's your loss. read more

My husband and I went looking for nice things to furnish our first home together. We got there they were very nice and willing to help. I loved that about the place. That's not where my review comes from, my review is for the actual quality or should I say lack there of. We bought a leather sofa and love seat duo amongst other items. The sofa has since broke, the back of the sofa snapped and now half of my sofa is normal height and the other is sagging and just unusable. We always take really great care of our stuff, so for this to happen after not even 2 in a half years of normal ware that's ridiculous! Our end tables were missing pieces and no matter how many times we called the CS or went to the store they never came. Our bedroom suit is all wobbly and chips/ scratches easily. The only "good" item that we got from there was our rocking chair, so far. Everything costs more than it's worth. the sofas are made out of cheap wood with fabric over them. I know this because we had to take apart ours to see if we could jimmy rig our seat that was broken. I would never recommend anyone shopping for furniture to go there. You'll just be spending more money in a few years again bc of the poor quality of product. read more

this was our third purchase from the Jacksonville store.we always get the best deal and great service.this is the first time I have used yelp bust came these reviews and and had post after my last purchase.my friends have also purchased with great satisfaction.they have the best looking store with the best deal in Jacksonville. read more