Had a great experience at the mattress firm store in the gateway plaza in Jacksonville NC…read more Outstanding service from Caleb. Thank you again. Mike & Nancy Yusko

Cody Landry excellently demonstrated his expertise. Just wanted Mattress Firm to know about this…read morevisit. Thank you for hiring him. We are grateful for your continued support and guidance. We love our bed. Your online support is professional and kind as well. So glad we purchased from your company. There hasn't been a time we were refused what was promised. As long as we were in compliance with the original contract. And all tags were left on the product. Thank you.

The manager provided hassle free top notch customer service and made sure my wife and I got the…read morebest deal and product for our money. We originally went in looking for pillows and found the long needed mattress we needed. I recommend out stop in and check them out and they deliver awesome

One of the best customer service experiences I've ever had! Caleb did so great at guiding us…read morethrough their selection and helped us to find the perfect mattress for our budget. All the while he had us laughing and didn't mind taking extra time so that we could be sure we were getting the one we liked best. Great guy, great experience!

We recently moved to the area and needed to buy a new mattress to go with our new bedroom set and…read morehad such a wonderful experience at this Mattress Firm location. Not only did they work with us to get our new set as soon as they could (which was great because we were sleeping on air mattresses that would deflate during the night), but they were so kind, helpful, and knowledgeable. On top of that, we realized that the box springs we purchased with the mattress made our bedroom set too tall a few days later and they worked with us to exchange them for low profile box springs. Truly wonderful customer service all around! Thanks Art & Mike!

Fastest and easiest mattress-buying experience I've ever had! The senior store manager, Ryan…read moreKoehler, was extremely friendly and helpful throughout the entire process. I would highly recommend this location to anyone looking for a smooth, stress-free experience.

My name is Sharon and I purchased a futon couch on a whim because it was at a great price, the…read moregentleman in the furniture department who assisted me was absolutely stellar! The only issue is that i'm no spring chicken and neither is my sister who was with me- we came back together and realized that we could not load and unload it ourselves. We had to wait on my grandson to return home from a nursing job in Chapel Hill. We explained this to Miss Olivia and she was absolutely kind and compassionate-understanding that 2 elder ladies weren't able to handle the futon. Once Mason returned home on Tuesday, he came down with a stomach flu and hasn't been able to accompany me to p/u the futon. I called and luckily reached Miss Olivia again, explained the situation, and she was truly professional and patient with my request to hold the futon until we could make other arrangements. Please pass along my sincere gratitude to these fine representatives of your organization! Miss Olivia and Andrew in furniture are truly gems! Edited 08.03-2024 to insert Andrew's name. Also, I had another excellent experience over the phone with Miss Soleil! She was remarkable as well regarding her professionalism, patience, and respectful manner! Thank you to everyone at Big Lots in Jacksonville, NC for going beyond expectations for your customers!

We came not knowing what to expect because this store closed for awhile. We thought it was…read morepermanent but they came back with lot of clothes and things. The prices are great and they have some of top brands like adidas! The staff was very nice helped us find things..funny thing they had fall, Halloween and Christmas all out at same time!

Chris was very helpful. He listened to us and directed us to the best choices for our price point…read moreand needs. He didn't try to up-sell or rush us to a decision. Payment and scheduling for delivery was easy and convenient. Definitely would recommend.

After much research and 14 years of sleeping on the same mattress, we decided it was past time to…read morebuy a new one! We had heard about America's Mattress from a friend. I was prepared to repel what I thought would be a "hard sell." After all - I had done my homework on the types of mattresses on the market. Chris greeted us and after getting an idea about what we were looking for, let us "try out" a number of options. No pressure - just stayed available to answer questions. And I had a lot of questions! He patiently answered each one and when he didn't have the immediate answer, went to find it! There was no rush - no pressure. We're pretty sure we picked the right one for us but if not, they will replace it. We walked away feeling great about our purchase, our experience and with a new friend!! Thank you America's Mattress! You guys are AWESOME!

A big thank you to Zack and the delivery guys. We have been buying our mattresses here since the…read morestore opened with Ben and Patrick. Great customer service, fair price and we really appreciate you taking the old mattresses away.

I love my sister's mattress and I wanted the same thing. Problem is, I couldn't find it out here…read morein California. She still had the receipt from her purchase, years ago, and contacted Bryan Hamilton. Wow! This guy got the job done. It was easier buying and having my new bed delivered across country than it was to purchase it locally. He is professional and so nice to work with. Made my purchase so easy. Happy to have given them the business!! If you or anyone you know need a new mattress or have any questions, Bryan's your guy. LOVE my new bed!!

Hi Everyone, I'm going outside my normal motif of providing a well balanced review of service for…read moreprice, aligned to product quality... while level setting your expectation on the restaurants I visit. I have had such a incredibly unique experience with Family Furnature in Cape Carteret NC I felt compelled to share and go outside my norm. I am furnishing an entire house near Cape Carteret, so I am watching my spend for quality and service to an entirely different level than eating out. One area that is driving into our costs is the house furnishing. I shopped around different furnature places and have found some fantastic local companies. One business has stood out though, Family Furnature. These folks really have a very nice and unique selection of furnature, and have gone out of their way to accommodate us. We started out with a simple purchase which they agreed to hold in storage for free. Then they offered us free financing, "just pay us when you can" between now and when you move in. I'm like ... "say what??" So I cranked up the ask and said I need six beds, will you give me the same deal to hold the furnature for free, with no financing. They said yes, and also gave us a 20% discount on the beds. We have since then bought several other pieces, of which they gave us exceptional deals and free hold with no finance fees. It's almost to good to be true...except Dori and I are living it. I found talking to some of the other customers, they were repeat customers and had the same experience. ... I thought Don, Rose and Keith had made Dori and I special deals just because we were buying a lot of items... not true, they treat everyone the same. As far as experience I would have to say the one bad review Family has received, needs to be thrown out as not being relevant. Look at statistical rules of population and data relevance. You'll see anything less than seven data points can't be used as a valid determination of a relevant pattern. I almost question if of both sides of the story been heard and are truly represented. Bottom line this place has saved me thousands of dollars, treated me well beyond fair and it's genuinely just a nice place to do business with, so I highly recommend if you are looking for a new bed or furnature go in and determine for yourself.

The staff was friendly, helpful, exactly the kind of patient interaction you need at a store that…read moreyou're about to make big expensive purchases at. Employee gave me and my husband plenty of time to think over our decision on a bedroom set and was able to answer ALL of our questions on sets and mattresses. Needless to say, we're coming back to furnish the rest of our house

Fast and easy mattress shopping. They're all laid out in the room for you to try. There are no…read moredecorations or anything else in the room but mattresses and the salesman's desk. They're prices are very competitive! They have one or two very low end mattresses, and they go up in quality with the majority sitting in the $400-$1000 range. Which is what most middle class are needing. A few very high end $2000 mattresses are available also. The salesman wasn't down your throat wanting you to try every mattress in there. You tell him what you like, and he tells you where they are, talks a little about them and leaves you be. My family and I have bought 2 mattresses from them, and love them. Will always go back as long as they are open.

Terrance was such a great young man to work with. He was informative, polite and engaging. He is a…read morereal asset to the store, as we went to another mattress store and wanted to double check the outlet before we made a purchase. We discussed what we were looking for and he was very helpful. We ended up buying from Terrance.

Excellent person Jillian, and a great product at a great price.She is Highly Recommended and now…read moreat Fountain Drive in Wilmington

Amazing service and quality products at an amazing price! Jillian is the best, and very helpful!…read more If you're looking for a new mattress, mattress by appointment is the place to go. Our queen set was a steal price, and although she didn't have the frame with her, she delivered it to us the same day..exceptional service!!

Was on the search for flooring. Came in, was able to bring full size samples home, which was…read morewonderful. Finally found what we wanted. Waited and waited for a phone call to get an estimate. Never got one. Nice employees but no follow through.

Five stars for Watkins Floor Covering! Tresa and Donnie were awesome and the installers were the…read morenicest two gentleman who did great work! This is the third time my family has used Watkins. Always a success!