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    Furniture Express

    2.0 (4 reviews)
    Open 10:00 am - 8:00 pm

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    Dave's Cloquet Mattress & Furniture

    Dave's Cloquet Mattress & Furniture

    1.0(1 review)
    0.9 mi

    Our experience: We bought 2 separate living room sets from…read morethis store. Our experience was cordial, positive. The third set, 2 recliners, were delayed. No problem, strange days, Covid 19. Dave wanted to deliver purchase #2, rather than wait for #3. We were assured that additional fees for delivery and disposal would not be assessed with the 3rd and final delivery Fine, we paid the delivery and disposal fees, on the items delivered in August, then checked in occasionally . At last, the chairs arrived and were delivered October 24. We paid the final bill, and delivery was waived. Again, delays, no problem. But 2 recliners for disposal were not picked up, which we did not initially notice. Flash forward to today, my wife calls Dave, begins to remind him of his promise, and he goes OFF on her, raised voice, rude. I call to deal with him, I introduce myself, describe our situation, and then say to him "this is what I think, Dave.." He interrupts and says '"and I'll hang up on you, too." Then hangs up. I don't give a damn about delivery/disposal fees. I DO care about customer service, and I DO care about a grown man yelling at my wife over a simple negotiation. After spending literally thousands at his store, showing patience, and planning future purchases, THIS is the way he treated us. I recommend that you NEVER become a customer. We're done. I have been in customer service most of my life, and have never experienced anything like this as a customer. We will not be following through on plans to purchase further items.

    From the owner: A mattress and furniture store for all your needs. We have Kitchen and dining room sets, Living…read moreroom and Family room furniture, Bedroom sets for young and mature and also lift chairs for those in need. We carry famous brands such as Lay Z Boy, Ashley, Threapedic and Catnapper power Lift Chairs

    Ashley

    Ashley

    1.0(2 reviews)
    16.2 mi

    If I could give zero stars I would. I'm not usually one to…read morecomplain, but I don't want anyone else to have to experience what we have been dealing with. Never, NEVER buy from AshleyFurniture! The worst customer experience and service ever!! This is just a snapshot of the horrible experience we've had at Ashley. This started in May when we had our sofa and two love seats delivered damaged. I had to resend pictures because they lost the pictures the delivery drivers took. They then ghosted me to the point I had to go in the store and get a response. Eventually someone got back to me and scheduled service. I have a rather limited schedule but it still took them until NOVEMBER to get my sofa. They were around 5+ hours late on a Saturday to pick it up. Two weeks later I was told it would be 20+ weeks to get the parts to fix!! They have known the issue for 7 months already!!! Their solution is to give us store credit to reselect furniture, no discount, no compensation for the hours we waited on a Saturday, no concessions for the months of waiting. They will admit that they "have not been without fault" in all this, so I've got that going for me... Ashley Furniture is THE WORST!

    First started having issues nine months into purchase and was told because I used furniture safe…read moresoap and water on a small spill that there was nothing they could do because the warranty was now voided. Trying to remove a small spot the dye started to come off of the fabric. If any water is spilt onto it, the dye starts coming out of the fabric. Now a year and a half into owning this couch, with all the discoloration from the guy that wasn't ever set, it's completely broken. Stopped in tonight hopeful they would help me find something for replacement and wasn't Offered any assistance.i

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    Furniture Express - homedecor - Updated May 2026

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