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    Furniture Connexion

    4.5 (102 reviews)

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    Ordered the one on the left, received the one on the right, TWICE.
    Jarrett V.

    The in-store furniture selection is great and really fits our style, however, having the correct furniture delivered has been an absolute nightmare! We bought three pieces of furniture and all three delivered pieces were wrong! This is 100% the fault of Furniture Connexion and not the 3rd party delivery service, which was great. We drove all the way back to the store and let them know, which they hastily notated and scheduled another delivery. A few days later our furniture was re-delivered and still one of the pieces was completely the wrong piece! The store called an hour later to schedule for next day delivery, which is now today, so I decided to write a review while I wait. It's incredibly frustrating that we've had to rearrange our work schedules three different times now for delivery, fingers crossed it won't be four. ***edit*** Furniture Connexion contacted me soon after posting the review to remedy the issue. Terrific customer service and sincerity still goes a long way. Thank you!

    Metal trim bent up, will not pound down, metal needs to be replaced.
    Joseph S.

    Rating 2 stars for the decent furniture, I purchased a bed frame in October and the pieces didn't exactly line up like they should have, but being a carpenter, I was able to make it work. Rating 1 star for customer service. My wife went to pick up our bed frame, and after realizing it wouldn't fit in the back of our 4Runner with the seats down, I was on my way to meet her with some straps so we could throw it on the roof rack and tie it down. To my surprise, when I arrived at furniture connexions the bed was already shoved in the rear cargo area, because they ensured my wife they could make it fit. What they didn't say, was that they could make it fit without damage to our car. When I unloaded the cardboard boxes containing the bedframe, I noticed a large scrape on my roofliner, which I was able to buff out, and a long scrape on the back of the rear seat that was folded down and it popped the metal trim up about an inch. After contacting the GM Lorrie, he ensured me would make it right and have an upholstery employee fix it. He then told me his upholstery guy wasn't able to fix it, and I should get an estimate. I scheduled an appointment and got the repair quoted for about $518. Then after 2 weeks, I got a long message from corporate saying they won't pay for it because they're not at fault. After emailing them again, I haven't gotten a call or response for over 3 months now. I feel I have given them plenty of time to do the right thing, even going out of my way to get my own estimate for them (because they asked me to) just to get rejected. If they advertise on their website that they will help load furniture, I would assume they would take responsibility to take reasonable care loading items. Put simply, this is just not fair. I would recommend looking for furniture elsewhere and save your self the time, hassle, and misery.

    Natasha R.

    I am beyond impressed with this great team ... we purchased a furniture set and right before delivery our house flooded.. everything went into storage.. furniture still in boxes... once we finally moved in we realized the furniture we got ...More

    Our new furniture!

    We went out furniture shopping but just looking for colors and ideas with no intention of purchasing that day. This was the second store we stopped at. The gal working was very knowledgeable and helpful but not pushy. Their prices are fantastic. We found something we loved and bought it that day. They delivered it 3 days later at 8 am for free. The delivery guys were very nice as well. They have a great selection and I was thrilled I didn't have to wait 6-8 weeks for an order! I only put it as 4 star not 5 because while signing paperwork, the area was messy with pizza boxes, drinks etc. just seemed a little unprofessional. Otherwise an amazing experience!!!!

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    Jeff and his team were awesome. Great Deals ! Great Service ! Thank you so much..

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    Mattress Firm Gresham Burnside

    Mattress Firm Gresham Burnside

    4.2(5 reviews)
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    You would think that if you spend the time and money on finding a new mattress that it would last a…read morelong time, at least 10 years or better. Not the one I bought, only 3. So there I was back in the store...Luckily Mattress Firm corporate warrantied the mattress but my nightmare started at the store level. Not only did they give me the wrong mattress (which ultimately hurt my back) but I was treated like a second rate person because of THEIR mistake. When I tried to make it right and filed a complaint even the Core Manager, when she called me didn't have a caring bone in her body. Bottom line...go to a different Mattress Firm than this one in Gresham on Burnside. And if you do ever think about filing a complaint, you're truly wasting YOUR TIME!

    My wife and I were looking for a bed that would my back and my wife's headaches as well and is be…read morecool in the summer time and cozy in the winter. So first we were looking at the purple mattress company and we went in to the Gresham station mattress firm location and started looking. The sales associate was name Jeremy and without his help we probably would not have come back and butt are mattress but he was amazingly helpful and knowledgeable and we really got along with him. We did not buy our mattress on the first visit we looked around and then came back and decided on the INTELLIbed Midnight king size mattress with an adjustable frame. The bed is perfect for us it was the perfect furnace and not hot like memory foam! It was a lot of money and a bit more than we anticipated on spending but the bed was definitely the most comfortable for my wife and I. He did not try to close the deal to quickly which I find a lot of salespeople do. I was in sales quite a few years in my younger days. They scheduled the delivery only three days later which was very nice the delivery guys were much more than I expected. They brought everything upstairs including this 250 pound mattress and hauled away the old stuff. They made sure that all our questions were answered and everything was cleaned up after delivery. Oh I forgot to mention that everything had to go up and down two flights of stairs. So what else could I say it was excellent from start to finish and I definitely would recommend them and the bed to a friend. Many thanks to our sales associate Jeremy!

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    JR Furniture - Gresham

    JR Furniture - Gresham

    2.2(68 reviews)
    0.2 mi
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    Had the worst experience with JR Furniture, I have PTSD after the humiliation and stress they put…read moreus through. I can't begin to express the amount of emotional trauma this purchase has cost us. It's been 2 years and yet nothing has been resolved. we paid extra for a warranty so we had coverage for the first year to return it and 5 years for repairs. They broke the first time I sat on them, mind you I am 120 and 4'4. As the team that set up the couches then left, my husband asked me to sit on the couch and see how the lumbar of the couch works and it broke right then and there. I called to have them fixed or returned and it took them over 8 months to come out and finally do something. They replaced the broken piece in the couch even after I said I wanted to return them because their quality is terrible. They told me they already ordered new pieces therefore that will not be possible. New ones came in and again they broke, almost the same time frame with the same problem. We contacted them again and it's been well over a year now and still hasn't been fixed or taken back. Mind you we call them on the regular and there's always an excuse why they weren't able to reach out. Like the employee was fired, the company is under new management so they will have to start the process. One of the most popular is to call back in 2 weeks if you haven't heard back. They sent a man named Gary to investigate the problem. He told me the problem was me because of my height. I have been diagnosed with X link, hypophosphatemia rickets I am not a midget nor a dorf. He had me show him how I sat down on the couch and stared pointing out how my height is the root of the problem. He said they had seen this before when small kids break couches and that is why the couch was broken. He had me go around sitting on the couches and see if they would break or if my height was making them imbalanced for about 20 mins reclining and getting off and on. I was half in tears and felt humiliated. The whole visit was about me and my disabilities not the fact that their couch broke the first time It was reclined. He would start by saying "I don't like to point fingers at customers, however" every time he was to blame me for the broken part. He brought me to tears and when I asked then why are you pointing fingers at me constantly, he started to head toward the door and said, "Well I have to go see another crazy lady because of JR Furniture". His choice of words was hurtful and very subject to my disability, not just humiliating me, but straight being discriminative to my disabilities relating me to a child... I highly doubt that a recliner can break the first time you sit in it because you are short. I called to make a complaint about how I was humiliated by their handyman Gary. When I told the manager Edward Lange what was told and what Transpired he blew up laughing "HAHAHHAHAHAHAAHAH BUT THAT'S SO FUNNY " He stated "Let me call you back in the next 2 weeks" It has been about a month. I am sick to my stomach and shocked how a manager could find any of this remotely funny. I feel humiliated unheard and discriminated against. I can try and come up with excuses for Gary all day long but I can't come up with a single one for Edward! He has no business being in his line of work if you think any of this is hilarious. I got the most unprofessional and idiotic call from Big Sky Upholstery NW regarding the word choices Gary used and the blame game he played. The lady who called was Gary's MOTHER, she called on his behalf and told me that it was me who misunderstood him and that he would never say something like that, basically calling me a liar. "I know my son he would never say something like that, he knows how to talk to customers". Honestly, these couches are the worst thing I bought! I hate them and what they have over my head now. It is astonishing how disrespectful and disgusting all these staff members have been to me. They are avoiding their end of the deal. You're screwing me over for two years now dragging out something that could have been done in weeks. I have useless recliners in my house since about July 2022. If you value your hard-earned money and your mental and emotional health please don't go to them. This has been a nightmare full of anxiety and regret.

    Really bad costumer service at this place ! I have a bad experience on couch taking almost 4 months…read moreto be deliver and when they deliver it was dirty and have a whole ! They replace it after almost 4 months . Last week I when and buy a end tables for my bedroom , tables in the end were too big for my bedroom I call them the day after I pick them up and found they hay a zero return policy , the assistant manager swear he cover that with me ! Total lie ! Stay away from this place ! What a joke !

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    JR Furniture - Gresham - Nice selection

    Nice selection

    JR Furniture - Gresham - Furniture Set at JR Furniture

    Furniture Set at JR Furniture

    JR Furniture - Gresham - Bedroom Set at JR Furniture

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    Bedroom Set at JR Furniture

    Furniture Connexion - homedecor - Updated May 2026

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