The worst. Kept me waiting, and never sat down with me. I was rushed out to walk the cemetery and…read morehanded a pamphlet in the parking lot. This was not a casual visit, it was a family death. I was sobbing in the car when I left. I used Aria cremation (wonderful) and ordered the headstone directly from a local (Dallas) monument maker (saved thousands) and would never use Hilltop or any Dignity Memorial associated home.

When Nainai passed, there was a backlog at most places from COVID and from the recent snowstorm. We…read morecalled places with no knowledge about the process or even the lingo. Shayla and John guided us through the options and answered our questions patiently. It was especially touching because we were navigating the first death in the family in this country. We opted to do a private viewing moment rather than embalming and a service, given our timeline. Shayla and John were extremely accommodating and helped us make the most of that precious last moment with Nainai in a way that really celebrated her life with dignity.

Came for a memorial service and wanted to leave a positive review for the polished setting (clean,…read morecomfortable, curated visual displays) and thoughtful employees. Nydia & Jennifer are compassionate and professional, showing concern and attentiveness to everyone there the entire time. Thanks for a touching service that ran smoothly and gave us a venue to heal

We recently lost our beautiful daughter, and during a period of numbness and complete loss at what…read moreto do next, Tracie and the Stonebriar team stepped in and took care of everything for us. They worked with our church for the service and between the two everything was taken care of. We literally did not know what to do or which way to go next and the caring, loving comfort Tracie brought to us we can never repay. As we left the meeting with Tracie, she held my wife's hand and assured her "we're all mothers here and Abigail will be taken care of as our own". That moment of tenderness and love will stick with us forever, as it calmed our aching souls. No one ever wants to be in a situation where you need their services, but if you are I cannot recommend them more.

We lost our son in a tragic car accident and we're so pleased with the response from Martin Oaks…read more They seamlessly arranged everything from the pick up of my son in another city to the cremation and delivery to us of the cremated remains. All of this happened with little effort on our part at a time when no one in the family was able to think or plan. Thank you Martin Oaks!

My Father in Law passed away in June. He was visiting us in Dallas when he got sick. It was a sad…read moretime, He was so loved that the day he entered the Hospital it was difficult, and even more when he passed away. We were overwhelmed with all the paperwork and expenses that suddenly hit us. I am glad Dory, our friend recommended Martin Oaks Cemetery. They were sensitive to our situation and helped guide us through the paperwork and processes. Now He is buried in his Beloved country... Thank you Emily for providing us with the paperwork, Thank you Martin Oaks Cemetery & Crematory...

Gates were locked so could not get. Looked interesting though…read more As I wandered the Legacy area, I was not expecting to find a elementary. Do I have a list (collection) for cemeteries? It sounds familiar. Anyway, took a bunch of pictures, some through the fence. Bottom line: Cool find.

Speeding around this uber hip and Modern shopping area - it's easy to overlook what came here…read morebefore all that. For a refreshing mind-cleansing moment, pull into this little parking lot, step away from the car, sir... and take a stroll -- literally back in time!

Hilltop Memorial Park in Carrollton, Texas used to be a beautiful, peaceful well-maintained…read morecemetery. In 1986, we purchased four plots and a few years later purchased two additional plots in the Prayer I garden. When visiting today, we were appalled at the condition of this "perpetual care" cemetery. There is no grass and huge cracks in the soil in more than 50% of the cemetery, headstones are sinking and there is no water turned on to water plots and/or clean headstones. I looked at the advertising photos on their website and they are not at all representative of the current condition of the cemetery. The open air chapel no longer exists and hasn't for more than a year or two, although it is highlighted in several photos. There is currently no grass in the areas shown in the photos. I am investigating ways to report these ways to city and county personnel as well as in regulating agencies.

Gina at Metrocrest Funeral Home is the best! Very thoughtful, friendly, knowledgeable, and…read moreefficient. I highly recommend her.

Ginger Wood of Rolling Oaks Funeral Home, Coppell, TX met with my son and I in our home to discuss…read moreand plan pre-paid cremation. Ginger did an excellent job explaining every aspect of cremation and pre-payment. She made us feel comfortable and let me make my own choices based on my desires. Following the death, that necessitated the pre-planing, Rosanna answered all my questions immediately, kept me aware of timing and even made deliveries to my home. I would highly recommend Rolling Oaks Funeral Home, Coppell, TX to anyone who is interested in pre-planning and funeral services.

Funeral arrangements are never something you want to have to endure, but Becca made everything so…read moreeasy. She was very accommodating, and offered solutions to any situation we faced. She took care of requesting the military flag presentation service, catering arrangements, flower arrangements, ordering death certificates, cremation arrangements, and a whole list of other items. We decided to use a large photo instead of displaying an urn during the service, and Becca was able to locate and let us borrow the perfect picture stand. It was really nice to know that someone else was thinking of all the small details during a time of grief when it was difficult for my family to focus on event planning. Their website's online obituary (aka Everlasting Memorial) allows you to upload photos of your loved one that recently passed away. Those photos are then used to create a slide show that can be played during the funeral service. The slide show comes with somber default music, but you can also provide your own music specific to your loved one. My family received multiple compliments on the quality of the slide show. You can also request additional DVDs of the slide show (potential fee), and a custom sticker will be added to the face of the DVD with your loved one's picture on it. The facility is very clean and welcoming, and my family was very impressed with the services they provided. They are also very community-focused. Becca explained that if there was food leftover from the reception that the family didn't want to take home, then she would bring the leftovers to a nearby fire station. If there were any flowers that the family didn't take home, then they would bring the flowers to a nearby hospice or hospital to brighten their day. I would definitely recommend using Rolling Oaks, and specifically recommend working with Becca.

Undoubtedly, one of the most difficult times in our family's life, Jennifer Bradley and the entire…read morestaff at Turrentine Jackson Morrow provided us with tremendous support, love, and amazing customer service. We will always appreciate how patient, caring, and supportive they were in our time of grief. Jennifer was there for us every step of the way and always provided my wife and I with a prompt reply with our inquiries. Jennifer also did a stellar job in assisting my wife and I in designing our son's memorial. We absolutely love how it turned out, and thankful for her patience during the entire process. Berkshire Chapel, which is next door to the funeral home, is very well kept, spacious, and provides live streaming services for loved ones who are unable to attend. The entire staff did an excellent job during the viewing services, working and coordinating with our Pastor on the day of the funeral, and ensuring that both days went smoothly. The staff was also immensely kind and generous in dropping off our flowers to our home following the funeral services. We love Jennifer and the entire Turrentine Jackson Morrow (Frisco) team, and recommend them to any family that is looking for a trusted and reputable funeral home.

Poor communication and poor delivery. Death certificates only received correctly after constant…read morecalls to them. Jennifer Bradley was horrible to work with.

Tiffany is the best! She took care of everything for us and never said no. She just found a way to…read moremake it happen. She helped us through a very difficult time. We will be forever grateful to Tiffany and Mulkey Mason.

Many thoughts and many funerals of family members with this firm for decades. Funerals are not…read morefunny and not fun. A funeral home should not be like a used car or new car lot where they make a hurting family be guilted into upgraded. THIS PLACE is way more HONEST and CARING than most. Go see Craig, and hopefully before the person you need these services for passes. Seriously, he and his firm will treat you with the dignity deserved. They will walk you through good decisions and ones months later, you'll be satisfied with. Months later, I'm still certain this was the right firm to use. There are a lot of 5 star reviews, and there is a reason why.