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    Fur Babies A-Z

    5.0 (1 review)
    Open Open 24 hours

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    6 months ago

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    Lori D.

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    Alicia's Pet Grooming - After grooming

    Alicia's Pet Grooming

    (55 reviews)

    This place is so good! They get the dogs in and out quickly. It's clean and they don't have to…read morestay in a cage! Prices are reasonable. Lots of options for shampoos. Friendly staff. Must enter building through the back side entrance.

    4/5 Stars - Amazing Grooming by Mandy, But Room for Better Customer Service…read more After a not-so-great experience at PetSmart (which, in hindsight, wasn't a smart choice), I was hesitant to trust another grooming service with my puppy. He was so scared at PetSmart that they couldn't even wash him--we had to go pick him up! Since then, I've been bathing him myself, but eventually, he needed more than a bath--he needed real grooming. I tried a mobile groomer, which was better than PetSmart, but even they couldn't manage a haircut the second time because my little Lhasa Apso just wouldn't sit still. That's when I started looking online and also happened to meet someone at VCA Pet Hospital who highly recommended Alicia's Grooming in Morgan Hill. When we arrived, I'll be honest--the initial welcome could have been warmer. As first-time customers, I expected a bit more effort to connect or acknowledge us. That didn't happen, which was disappointing. But for me, what truly matters is how the groomer treats the dog and the quality of the grooming. I watched the groomers working on other dogs, and while they weren't engaging with me, they were laser-focused on their tasks--which I respected. It showed professionalism and dedication. Now, the highlight of the entire experience: Mandie She was absolutely FANTASTIC. She knew how to handle my nervous and stubborn pup with confidence and care. Her calm energy clearly helped the dogs relax--including mine. Mandie didn't hesitate to take him in, and I was beyond grateful for that. Even more amazing--she's willing to see him again for a follow-up appointment in August! Mandie, thank you so much. You really made this experience a positive one for both me and my pup. The only reason I'm giving 4 stars instead of 5 is the customer service aspect. I truly believe the salon could benefit from having a front-desk person or someone specifically designated to greet and engage with clients, especially new ones. The groomers are clearly very skilled, but they're busy doing what they do best--and that's understandable. All in all, I highly recommend Alicia's Grooming, especially if you're lucky enough to book with Mandie. She's a gem.

    Fur Babies A-Z - groomer - Updated May 2026

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