I visited this store yesterday and was falsely accused of SHOPLIFTING!!! I went in looking for lingerie and had a pretty good idea what I wanted. The proprietor (I don't know if she is the owner or an employee) explained how the clothes were arranged and I proceeded to browse. SHE WATCHED ME THE ENTIRE TIME FROM BEHIND THE COUNTER. The selection is pretty limited, somewhat overpriced and as I said, I had an idea what I was looking for, so it didn't take me long to go through the racks and decide to look elsewhere. I thanked her and left. When I got to my car, she flagged me down, came to my window with an empty and informed me in an accusing tone that I had left a hanger behind. I told her that I hadn't take anything and showed her my purse which was the only thing I had on me. She persisted that she didn't want to have to search me and she could simply watch the surveillance video. I invited her to do so because she wasn't going to find anything. She went back in the store and I followed her, inviting her to watch her video and demanding an apology afterwards. At that point she backpedaled, saying perhaps another employee had left an empty hanger on the rack. When I again told her to check her video, she gave the excuse that it would take too long. I was skeptical, but I dropped it. I informed her that I simply hadn't found what I was looking for adding that I had noted a few items I might have returned for on another occasion, but that after this I was never coming back. She had no response and I left without so much as an apology.
I try to patronize small businesses, but I can't think of any other reason for anyone to shop here; you can find the same quality product on amazon for a third of the price with a much bigger selection. If you do go, make sure to keep your hands where she can see them!
If she reads this, I hope she'll take it as a lesson. It's unfortunate that people steal; Stealing is vile and, as far as I'm concerned, only the lowest class of people steal, so I take it as personal affront to be put in that category. Inventory control is not nearly as important as attracting and keeping loyal customers, and that is done through good customer service and respect. read more