Just paid sign up fee and monthly fee. ($160)
and after I pay, they tell me that the kids can't swim until 11:00, they are suppose to be open until 9:00pm on weekends, but because they are short staffed, they close at 3:00. (We can only go on the weekends) The last few times I went, the sauna was broken. or the Hot tub was broken. My daughter left some items in the locker room. Instead of saving, they threw them out! The women at the front desk are very rude. I have an African American woman that lives with me, (we are Caucasian) and is part of our family plan. Today we all scanned our ids (that took 3 weeks to get because their machine was broken) - And the woman at the desk demanded to look at each one, stating that the scanner was broken. But While she was being rude and demanded, 3 white men scanned their ids and walked right through. She said nothing. I also dont like that they won't allow kids to go into the womens locker room, and the adults can only go into the kids locker room if the kids are "very young." My daughter is 11. She is uncomfortable being "alone." It should be a personal choice. Not a mandatory rule!
In short, I am very disappointed with this place. We were members at the YMCA before we moved to this area. We never had these problems before. I dont think that I will be renewing my membership next month. And I'm going to demand my sign up fee back. read more
