Dimitry came by today and helped us with all of our issues. He was professional, kind and very…read moreknowledgeable. In just 15 minutes he gained our trust. We will be return customers if we have any more concerns.

I had a very disappointing experience with this company. They quoted me for parts that, after doing…read moremy own research, I could not even verify as legitimate parts for my appliance. The repair was presented as a major and expensive issue, but it turned out to be a relatively minor problem. I strongly recommend double-checking every part number and price they give you. Otherwise, you may end up paying several times the actual cost of the original part. I contacted an independent contractor instead, who was honest, showed me the actual part cost upfront and completed the repair within two days. The difference in transparency and professionalism was unbelievable. Based on my experience, honesty and fair pricing are clearly not this company's strengths. I would strongly recommend avoiding them and getting a second opinion before agreeing to any repair.

Great service! I was having an issue with my fridge that I couldn't figure out on my own. The…read moredefrost cycle wasn't functioning properly and water was pouring out the bottom of the freezer. I called them, they said they could come out the next day, they had a cancellation, came out same day, took a look, said they could fix it for $150, and got the job done in about an hour. I felt the price was fair, they corrected my issue, and were really nice.

He comes when he says he will, knows what he's doing, and he gets it taken care in a timely…read morefashion. Highly recommended. Rick K

Update Regarding to the owner's reply: I am glad that you…read morereply the review. And you are the guy who came and did the work. But I want to point a few things that you are giving falsely. The MOST IMPORTANT: I search on https://corp.sec.state.ma.us/corpweb/CorpSearch/CorpSearch.aspx I could not find this company is registered with MA. It could use a different business name or something. I posted the screenshot below. 1. The machine is having board issue due to you bypass the safety check on the machine without permission. And you broke the machine, now it is not only could not spin dry, but also could not wash. The machine is totally damaged at this point due to your work. 2. For the first visit, you did not provide the estimate 30 mins before the appointment. The fact is that we waited 1 and half an hour since the appointment time. And get no calls or messages. Then WE called your office, then find out he could not attend the appointment due to the previous work was stilling on going. Then we rescheduled the second appointment. So there is 30 mins before notice or anything for the first visit. For the second one and third one, WE called 30 mins before the appointment to make sure, since we did not get any calls. If you believe your company is doing what it is doing, then you need to do a better job on employee training. 3. Up to the third visit, you could not fix the machine, and it is normal to challenge your diagnostic work plus you totally broke the machine at the third visit. It is quite normal to challenge your ability at this point. 4. The "Heavy load" your technician claimed is 2 shower towels, 3 hand towels and 2 kitchen towels. I have my tenant records the washing process and what the load is. 5. You as a man walk into a woman's face and telling her that she is not normal when she is calling your company to complain about the service. This is becoming a threaten and calling the police is a way to deal with threatens. And to be honest, it is shameful for you to threaten your customer using body advantage. 6. And you are being racist. And I have my tenant hearing the whole conversation, and the neighbors. I understand you are backing up your employee. But please be honest. If you are running your business by not telling the truth, it will not go far. DO NOT FOOL YOUR CUSTOMER. Original Post----------------------------------------------------------------------------------- Zero stars if I could. Extremely unprofessional and a complete waste of money. We called Mass Appliance Masters to fix a coin-op washer. They missed the first appointment with no heads-up, told us that they could not make it ONLY after we called. They diagnosed "belt and engine" issues and collected $195, but the machine is still broken and won't spin at the end (clothes are soaking wet every time). During the third visit, the technician tried to blame the failure on "overloading" a load that literally consisted of 2 shower towels and 3 regular towels. Instead of owning up to their failed repair, the technician got aggressive, acted totally bossy, and told me directly that "you are not normal." and ask if I were the technician or he is Taking $195 for a broken machine is bad enough, but insulting customers is crossing the line. Avoid this company at all costs.

We called Mass Appliance Masters for a broken washer that was leaking water into the tub. Mr. Oleg…read morearrived very promptly the next morning at the scheduled time and diagnosed the problem immediately. They were able to order the necessary replacement part and install it when it arrived about two days later. The washer has been working perfectly for about 3 weeks now. The price is on the higher side compared to other companies, but we are very happy with Mass Appliance Masters and would easily recommend their services. Thank you!

I had an older dryer that started giving off a burning smell, and Frostline responded to my inquiry…read moreright away on a Sunday afternoon. They were prompt, professional, and delivered exactly what they promised--all at a very reasonable price. What also stood out was that they even replaced another part that wasn't part of the original issue, without charging extra. It's rare to find service that's not only reliable and efficient but also fair and trustworthy. Frostline will definitely be my go-to for any future appliance issues. Highly recommended!

From the owner: We’re a newly established company founded by experienced, certified technicians who have been in…read morethe appliance repair industry for over 8 years. We truly understand our customers’ needs and specialize in both residential and commercial appliances. What sets us apart is our attention to detail, same-day repair service for most appliances, and the care we bring to every home—we treat it like our own. Reasonable prices for our new clients!

Adam is professional, knowledgeable and on time. It's easy to set up an appt online even for Sunday…read moremorning. Absolutely worth calling for repair of Wulf oven/stove and Subzero refrigerator.

dude showed up and was helpful, spent a few extra minutes talking about the situation so I could…read morelearn something.

My LG washer didn't drain anymore. Living in Newton, I called Home Pro Appliance on a Sunday, and…read morethe repair person came within an hour and a half exactly when expected. He quickly assessed that the drain pump was not functioning correctly. He gave me a honest quote, and he asked if I wanted to make the repair. After discussing with my wife, we agreed to get the washer repaired. He had the part with him and got to work to replace the part. In addition to making the repair well, he spent time to check that the washer worked after replacing the part and that it did not leak before closing the washer up. He then moved back the washer in place even though I am the one who moved the washer in the first place. He gave me a 1-year warranty on the repair as he used a genuine LG part. He was professional and courteous. I would definitely call Home Pro Appliance again for any appliance problem.

Did a great job fixing my LG oven, came same day, even had the part with him that needed to be…read morereplaced. Worked quickly, was professional and courteous of my space. Oven has been working like a charm since!

the service tech was outstanding in his ability to service the issue with my washing machine in a…read morevery reasonable period of time. he also had good advice on how to help protect the longevity of the appliance. definitely someone I would reach out to again.

I was very impressed with this company. They gave me a flat rate estimate promptly and assured me…read morethat this amount would be deducted from any future costs should I hire them for our dishwasher repair. Adam was our service technician, and he was punctual, friendly, and professional, even with my curious cat trying to supervise him the entire time! He did lots of troubleshooting, and was at my home for about an hour. Once completed, he thoroughly explained what would happen going forward if we decided to go ahead with the repair. Ultimately, we decided not to repair our dishwasher, as it is pretty old, and it wouldn't be worth it in the end, despite a certainly reasonable cost. However, I will definitely be keeping Pegas in my contacts for any future appliance repair needs. I highly recommend them!

I'm very happy with the service received from Pete's Appliances. Pete visited my home, diagnosed…read morethe issue and provided steps for me to take to order the replacement part (under warranty) from LG for my noisy dishwasher. I texted a week later and Pete stopped by the same day to do the work using a spare part he had in his warehouse. (Said he'll backfill the part when it arrives from LG.) I found this to be very customer-centered and considerate. Also, I completely forgot that when I first called, I had asked about mounting my dishwasher properly (The previous owned never mounted it because the counter top is granite.) so when I discovered that he had taken the time to properly mount it, I was pleasantly surprised. No more rocking back and forth when opening the dishwasher door. It's little things like this that make a difference. Dishwasher is working great. I feel like Pete went the extra mile. Responded to my questions via text in a reasonable amount of time and went beyond doing the job right. And the price was reasonable, too. Hire this man.

Very pleased. Pete solved the mystery of why my washing machine wasn't working and saved me a lot…read moreof money!!! He is very knowledgeable. Going to be my appliance repair guy from now on!!! Thank you Pete!

Peter and the team at Harrison showed commitment, perseverance and deep knowledge in fixing our…read moreBosch dishwasher. The 5-year-old appliance started failing. No one we talked to would inspect it without a large fee. The Harrison team made several trips to our house and ended up replacing major parts of the dishwasher. He even enlisted the help of a former employee, who also made repeated trips to our house. Peter was personally involved and ensured that the dishwasher returned to its working state. I highly recommend Harrison.

Great technician! Punctual and knowledgeable!!! Highly recommended!!! My go-to repair shop for…read moreappliances.

*project quote* I ended up not actually using them because…read moreanother company responded first, but they were quick to respond and very polite . They offer a free phone consultation and service call fee is $79, and it goes toward the repair cost if you proceed. All repairs include a warranty for your peace of mind. They also provide you with timeslots that they have available, which was very handy .

Illia gave me a quick and fair quote for my dryer repair…read more And he showed up to my house on time and very courteous. I did have my dryer already pulled out from the back of the wall and I sent him a picture of it so that may have helped? But he gave me a snappy quote, I paid him half upfront for the part, and he ordered the part which came in the next day upon which he installed it, took pictures of the old one, the new one and exactly what he did. He cleaned up and was amazing and a really nice guy too. In the end, my Maytag dryer needed a new heating element. Well done all around to Illia.