Do yourself a favor and stay away from this place! You will save yourself time, money, and aggravation. I brought my car to Fullserv a year ago for a simple tune up due to the check engine light being on and the car was misfiring. After, spending over $1000 on the tune up the car was still not running right, the light came back on, and was still misfiring. I brought my car back several times to have them diagnose it but it became apparent they had no real idea how to resolve the issue. One time, the technician came and told me that it was one of the coils he had just replaced and would cover it because it was under warranty. But, he went into the backroom and talked to Sue, the front desk manager, and just seconds later changed his story saying it was two "other" coils that needed replacement and that would be at my cost. I got upset and said how can his diagnosis change in 30 seconds and left upset after arguing with her not wanting to throw good money after bad with them.
The other manager called me the next day and asked me to give them another chance. After several months, the light went back on again and the car began misfiring again. I brought the car back and they told me that, this time, the gasket was leaking oil on the spark plugs and that they would have to change the gasket for $368 and then dig in deeper. They did confirm that anything they replaced before would be still be covered under warranty.
At this point I was ready to sell the car because I didn't want to keep dumping money into it. Instead, I decided to take the car to another place for a second opinion. I took it to a place they had previously recommended when, after she spent hundreds of dollars, they still could not diagnose my mother's car properly. After having spent far too much money with them and still having issues with her car they wanted to change out her fuel injectors for an additional $1,000+, without a guarantee this would solve the problem, I took their recommendation to try the other place. As it turns out, it was not the fuel injector causing the issue but the car's computer. Thank God we didn't have them replace the fuel injectors.
Back to my car. I took it to the other place and it turned out that it was one of the coils FullServ replaced. The part was bad and it cost me just $107 to have to have it replaced, under warranty at FullServ. Since going to the other place, the engine light is off and the car is now running fine.
I brought the bad coil back to FullServ them know it was a bad part and, of course, it became an argument with Sue. She called the other place and they confirmed the coil was bad. However, she said it was not under warranty because Full Serve did not change it out. She went on to further insult me by saying she has "plenty of business and don't need mine".
I consider myself lucky that I did not spend the money for the gasket repair they incorrectly recommended/guessed. At this time, I feel obligated to let others know of my experience before they do business with Full Serve so they can avoid the expense and frustration that I and my Mother endured. As you can see by the other reviews, I am not the only one whose car they have incorrectly diagnosed. They have inexperienced technicians who just replace parts, at your cost, to try to troubleshoot the problem. If you have a code reader, like I do, and Google the codes, you would be just as qualified as they are. Please stay away from this place their workmanship is terrible and customer service is worse. read more
