Deciding whether to keep fixing an old unit or replace it altogether is never easy, and that's…read moreexactly the spot I was in. The technician didn't rush me at all--he took the time to walk me through every option and explain things in a way that actually made sense. That alone made me feel confident I was making the right decision. What really stood out was the follow-up. Even after the visit, he was easy to reach, and if he couldn't answer right away, he'd text to let me know when he'd get back to me. That level of communication and care means a lot. Experiences like this are why I continue to trust Holiday Island Airco--for regular service and now for my new unit installation as well. Thanks for keeping my home comfortable year-round!

I've used them three times. Once to correct a deficiency on my downstairs air handler, once for a…read morecheckup and lastly for a repair. They are prompt, courteous and honest. I definitely recommend them.

I was very pleased with the professional services by Michael W and Drake R…read more From quickly diagnosing and solving our AC problem, to answering several random questions. They explained (in simple language) what was wrong, and I was pleased with the cost of service. I saw that Lorenz has an A+ rating with BBB and I absolutely agree with that rating. Gratefully, Marie

Can't say enough positive's about this company. Just by their pure politeness and free advice when…read moreour heater went out, I decided to get a quote from them for two HVAC units. I already had four others quotes but thought why not. Not only did they give me the best bid but it was for better equipment! They also were super polite and professional! They came in and switched out the first 25 year old unit one day, and then came back and did the other one the next day. We Will be using them for all our HVAC needs.

Had a drain issue on a Saturday night…read more Everything was backed up! Called DS&F- Received a message that had me choose between scheduled service vs after hours. After hours service laid out detailed pricing for service prior to speaking to a person or scheduling them. Super Transparent. Talked to person after hours on a Saturday night- He gave an approx time the service team would show up(within a couple hours). An hour later, Dalton called while en route. Dalton and Matt shows up and knew exactly what to do. In less than an hour we were back in business. No surprises. The first time we used this company was 20 years ago when Scott came out and helped attach our well to the house. Multiple generation company. Established. Consistent. Dependable. True sense of the words "family- owned."

We had a condensate line clogged. Dalton and Kyle represented this company and they were very…read moreprofessional, assessed the problem and fixed it quickly. They also cleaned up the mess and you could not tell they had even been there. I would highly recommend this company for your plumbing needs.

MAKE YOUR ONE CALL TO NOW TO GET IT FIXED RIGHT. Don't…read morewaste your time and money with anyone else when you need heating/cooling service. Mathew and son came out, fixed the problem at minimum cost in 30 minutes. They are the only HVAC all for me and should be for you too.

First, I would like to say that they dispatched very quickly on a day when everyone was swamped and…read morethe tech was friendly and personable. Now for the reason for the low rating. Tech said my capacitor was bad so he replaced it and it didn't fix the problem. Next he attached a garden hose to the compressor and ran water over it for several minutes. Still no improvement. Told me the compressor was bad and needed to be replaced and because the unit was old, several other components as well. $6000. I told him I needed to think about it. $89 for service call. I contacted another AC company and since he had just had a cancellation he was able to come quickly as well. 20 minutes later the AC is running and cooling my 94 degree house. $90 for the service call no parts needed. It was a loose wire. So I got an$89 lesson from NOW and a $90 repair from the second company. I do not recommend NOW and will not be calling again.

My dad called these guys out to trouble shoot his mini split unit in his garage. The service…read moretechnician told him both the evaporator and condenser were cracked and would not hold Freon. Cashed his 89 dollar check. We decided to replace the unit ourselves only to discover that the freon lines are still under full pressure and that the issue seems to be that a single wire to the thermostat had come lose. This company lied to my 77 year old father who can't even walk up the stairs to inspect it himself and attempted to steal thousands from him for an entirely new unit. This company is trash.

Cody did an exceptional job!!!! We are thankful for your dependability and honesty…read more You have earned our business.

Five stars from me. Family owned business. They are experts that know their craft well and have…read morefair prices. I have done business with them multiple times and I would recommend them. They have replaced my water heater, conducted services on AC unit, and taken care of other urgent needs.

On Monday, September 19th about 9pm I decided to change the filter of our watersoftner. To make a…read morelong story short, when installed the new filter and reinstall the canniter and turned the water back on, the canister was spraying water everywhere. So I did the process all over again and when I tightened everything up and turned the water back on, it sprayed water everywhere again. I am blessed to have Dillon and Travis up the street from. I drove to their and explained my problem. They came right over and in a few minutes they fixed my problem.

On 2/23/2018 Tim Ashby repaired our biking duel fuel range: replaced the oven bottom heating…read moreelement. Tim arrived on time, identified the part needed and provided a written estimate of total repair costs. Tim returned in 2 days and completed the repair ( installation of new element). Tim was professional, courteous, and demonstrated an extensive knowledge about our viking range by providing additional explanations about its operations. The repair was completed on time and per quote. We give Tim Ashby-Ashby Heating/Air & Appliance Repair a (5gold star) rating. Thank you and God bless you. Rsy & Barb H Lampe, MO

I called for a dishwasher repair and they were very respectful and professional. When they showed…read moreup they were very polite and very respectful of the household, meaning they wore shoe covers to protect my floors and was very polite to my children. Was very efficient and wasn't noisy at all. Overall I'd use Ashby's anytime I need any appliance work done.

WARNING This company just charged us $175 for spending 5 minutes adjusting one setting on our…read morethermostat. Asked how we wanted to pay: cash??? Credit card? Check? (CASH?REALLY?) WE ARE OLD. I Suspect this was part of it. Stay away from this company. We got gouged. Lots of companies are taking advantage of "inflation " to gouge customers. We got gouged. DON'T GET GOUGED.

Worked with Shane and Andrew on the A/C system at our Condo. Andrew came out at 3:00pm on a Sunday…read moreafternoon to get our system running again. Even though it was a Sunday, their price and customer service were outstanding. I called 3 HVAC repair companies and they're they only one's who didn't try and price gouge me for a Sunday service call. Very professional and easy to do business with. I would highly recommend them!