Reliability and professionalism are no longer a guarantee. This company is missing some crucial people that no longer reside. Dan is efficient and knowledgeable. Unfortunately, he cannot be contacted directly. Conflicting knowledge amongst employees isn't comforting. Communication is lacking, and a company is as good as the individuals managing the office. Nichole has proven herself inconsistent, lacking knowledge, or the interest in being helpful, and remarkably unprofessional when concerns are addressed. Never have we experienced a person speak so condescendingly or immaturely when confronted with legitimate issues. I guess customers are just supposed to be okay with being blown off after their job has not been completed.... after several weeks of having to wait. Professionalism makes a big difference. Confidence has been lost. read more