I'm warning anyone considering doing business with VASS CDJR -- run the other way. This dealership…read morehas cost us thousands of dollars, months without reliable transportation, and a mountain of stress. We put a $20,000 down payment down on a vehicle. In January of 2024. Vehicle went in for a recall fix in August and two months later I got concerned because they still had our vehicle and weren't helping us with any sort of ride or anything yet we're still making payments and going without a car and so I started doing some investigating and I came across a documented odometer rollback on our vehicle that they clearly attempted and I can only say this for certain because they publicly posted the vehicle we purchased for sale on their car lot September 9th of 2023 The documented odometer roll back was performed September 18th of 2023 full-blown proof they had it in their possession when the odometer roll back was documented. So we tried to return the vehicle and they have stonewalled us every single chance they get. It is now been a year and a half We have now got authorities involved the attorney general involved it has been a mess I am warning everyone stay far far away from this business. On top of all this they continue calling us telling us we have positive equity in our vehicle and that we need to bring it in for a trade-in but then when we ask them if they take trade-ins with documented odometer rollbacks on the car history report they tell us no. Which is absurd because they sold us the vehicle in the first place and they are refusing to help us return it. Who really would want to buy a vehicle with a documented odometer roll back on it nobody not a single person and especially not anybody who puts $20,000 down on a vehicle. You know how long it took us to save that money? We tried to give them a chance to make things right. They chose to lie, deflect, and deny responsibility. This place is not honest, not helpful, and absolutely not worth the risk. Don't learn the hard way like we did. They sent the attorney general fraudulent invoices with mismatching dates the receipt we received when we picked up our car after the recall was performed States what recall who did it All the information it needs to have and the invoice they provided to the attorney general shows that they did that same exact stuff and the same exact recall on a different date you can't do the same exact recall on a different date you just can't. It's fraudulent they are producing fraudulent paperwork to authorities on our case It's absurd don't buy from them

From the owner: At Vass Auto Group, was founded by 3 friends who wanted to make changes to how the auto industry is…read morepreceived. we are committed to creating an environment where our employees’ creativity and enthusiasm thrive, empowering them to deliver First-Class Service with integrity and professionalism. We believe trust is the foundation of every great relationship—both with our team and our customers. Through honesty, transparency, and open communication, we build lasting connections that go beyond transactions. Our values of balance, harmony, and passion inspire us to provide exceptional experiences, while our dedication to clarity and accountability ensures confidence in every interaction. At Vass Auto Group, we don’t just serve customers—we create relationships built on trust and excellence.” David Vatland, Suzanne Rashidian, Amber Beehn

An Out-of-State Purchase Done Perfectly -- Ask for Matt and Luke…read more Buying a used car sight-unseen from across the country is one of those things that sounds like a great way to get burned. The horror stories are real -- cars that look nothing like the photos, hidden mechanical issues glossed over in the listing, bait-and-switch pricing when you show up, and last-minute fees magically appearing at the signing table. I knew all of this going in. I did it anyway, and I'm genuinely glad I did. I found a used car at Hyundai of Evansville and worked with Matt and Luke from start to finish. From the very first conversation, these guys were different. No pressure, no games, no manufactured urgency. We negotiated the price honestly and efficiently over the phone -- they were straightforward, reasonable, and never made me feel like I was being managed. All the paperwork was handled ahead of time so there were no surprises waiting for me when I arrived. I flew in specifically to pick up the car. Matt and Luke walked me through the vehicle thoroughly, answered every question, and had me on the road in about 10 minutes. Everything was exactly as represented -- not a single thing had been hidden, minimized, or oversold. The whole experience was cleaner and easier than buying a car locally has ever been for me. If you're hesitant about buying long-distance, let this review be your sign. Hyundai of Evansville -- and specifically Matt and Luke -- are the real deal. They earned my trust before I ever stepped off the plane, and they delivered on every bit of it. I'd do it again without hesitation.

I took the car I bought from Carvana 10 days ago (2025 Santa Cruz still under warranty) to…read moreHyundai's service center and they told me that the battery that was in my car was after market and that I left my lights on and that was my problem they charged it and sent me on my way. Well I took it home and the very next morning it was dead again. I called roadside assistance and they gave me a jump and told me the battery was bad. This is the second battery that has been in a car that is not even a year old clearly there is something else wrong with it. I cannot get them to do anything because I bought it from Carvana and not from them. The manager told me this. This is the 3rd time my battery died.

They had my car 2 months fixing it from and accident. I get it back and the electrical thing having…read moreto do with the backup camera the radio navigation none of that works. This is the 2nd time I have had trouble with them. All I can say is don't buy a Volkswagen from D Patrick.

This is a review/response to the response they tried to throw under my review…read more Now what we are not going to do is clarify a situation that YOU were not apart of...okay. I know what happened with my tire, it's my car and I was driving. I stated the service department, Ashlyn to be exact said that if the tire came the following Monday without delay from the hurricane that the tire would be put on and would have my car back that day. If you're a customer somewhere and are told something will be done if it has come, do you not expect that it be done? I had to call to even verify if the tire came. Then was told it would be a day or two. That is unacceptable when there was no delay and I was told MONDAY. Do you agree? So therefore nothing to clarify with that situation to come back with an excuse to my review because it is true and you all know it. Another thing the ONLY reason I got a loaner was because I griped about it...when you buy a car and told you'll have a loaner when it's at Volkswagen because you got all the bells and whistles since it sounded good...yeah that was a lie. It was like pulling teeth, then lo and behold a loaner appears out of thin air. You all didn't "graciously" loan me a vehicle lol. It was like I had to complain about something to get the respect and service I deserve and paid for. Again with excuses I understand there are agreements...I have rented vehicles and have had loaners before. I have also worked at a dealership in the service area so I'm no dummy ;) please your silly excuses to make my review not reliable isn't working. As to the rental agreement that is not what was stated to me or how it was stated nor was I told UNTIL getting there that a credit card was needed. When I had already sent personal information over text. Why wasn't I told about this? That's my problem there needs to be better communication. Mentioned needed was license and insurance but what else was needed? A credit card which was not told to me up until the transaction. The fact you all cannot see the issue makes a whole lot of sense to me now on how the service department is not up to par or have any idea how to treat customers. Please if you're going to respond take accountability to the issues addressed instead of throwing out excuses to make yourselves look better when in fact you all were the problem, not me. Again this is why I have not and will not be back at the Evansville location. Your lack of compassion to my complaint even shows perfectly how you all feel and take criticism...not well.

I have to say I am very cautious of buying from a buy here pay here lot, but I bought a Chrysler…read moreSebring from them. I put over a 100000 miles on it never had a bit of problems till 4 years after the purchase. They work with you to get your payments affordable will consider buying from them again. The timing belt broke after it reached nearly 200000 miles

From the owner: Founded in 1978, Evans Motors has decades of experience buying great and dependable vehicles to…read moresell to everyone! Bad Credit, No Credit or great Credit, we have the perfect vehicle for you!

Joe has repeatedly gone above and beyond my expectations of great service. I have a used 4Runner…read moreand frankly am not terribly knowledgable about what repairs are necessary. First, Joe recommended only the most critical repairs and gave me a tentative timeline of when other repairs may be needed. I'd be driving across the country and he made sure I was traveling in a safe vehicle. When I arrived out west in the scorching heat, my engine light went on. I took it to the local Scottsdale dealer on Camelback and they gave me a long list of critical repairs over $3500! They made it sound like my car would drop out from under me if I didn't have the repairs done. I called Joe. He disagreed with the assessment and spoke directly with the Scottsdale dealer. He is amazing. I took the car to a very reputable repair shop that my cousin has worked with for years, IMM Auto in Tempe. Cost for the actual critical repairs, plus a repair that would be needed by next summer, under $1000. My 4Runner is running great! I wish there was a Kenny Kent in every city that I could go to. I trust not only Joe Fredrich, but also the Kenny Kent dealership.

Avoid the service department here if you value your car's interior. I took my Sienna in for a minor…read moreoil leak, and they returned it with grease all over the driver's side carpet and door sill. They tried to 'fix' it by shampooing the mat, but it's permanently stained. Zero respect for customer property.

I had my 69 Camaro restored at Hoosier Hot Rods & Classics 4 years ago. I received nothing but the…read moreutmost respect and superb treatment in regards to communication and how far they were willing to go to help me. My car was completed in seven months and has won nearly every award I have registered for. In addition, I would like to mention that I have come to know Ryan Smith on a personal level. I have read another review on this site calling Ryan a bigot or racist and I can assure you that he is neither of those.

Amazing job. I couldn't even tell there was a dent where he repaired. Worth every penny and I…read moredidn't have to have my car repainted as a body shop told me I would have to do to fix my dents. I would absolutely recommend this company!

Good used cars at a fair price. No on the lot financing, but the cars are priced well below book…read morevalue. They are not the typical cars you find on a used car lot. There is a lot of specialty stuff like hot rods, low riders, and big luxury cars on big chrome wheels.

Sales men located here we're very nice and helpful to get the deal. I wanted at the financial…read moremanager lady here was really nice in person. Then after that I called and had a question and she was just over the top mean and snarky and nobody seems to actually know when all the paperwork were filled out and they made a mistake and didn't write my $500 deposit in the first time so we had to sign paperwork twice

Bought a used car and not even a week later it had to be jumped. When it was checked, the battery…read morehad almost no juice. There is no way that it got that bad that quickly so it was definitely never checked. We were told they perform over 100 points of inspection on their used vehicles, but I guess the battery life is not one of their points. Dealership wouldn't help us at all. I get the "as is" statement but also it's terrible customer service retention. It's ok, I went and bought a brand new Ford Escape a few weeks later at a competitor. Will never return and will not recommend to anyone I know

Lady who answered the phone was rude. She told me that they would have to do a "diagnostics" to…read moredetermine the problem, & that was fine with me. However, she couldn't give me any kind of estimate for the price of a "diagnostics" (nor did she even try) & when I explained that I couldn't just bring my car in without having any idea of what the initial diagnosis may cost she simply hung up the phone on me. I was stunned by her rude attitude & callous way of doing business. I'm a senior citizen on a budget & I prefer to have at least a ball park figure in mind before I make a large purchase of any kind. Very rude first contact with this business that did not promote any kind of trust in this business.

I visited the Morgan Ave location today for an "emergency"…read moreVisit. I was traveling from out of town and needed a quick Repair made to the undercarriage of my car before traveling further. The service attendant quickly got my car in for inspection and the mechanic, Dean, resolved the problem for me in no time! They showed me the problem and gave me repair options. They were so helpful and kind. I will always recommend these guys/location to anyone who needs car service here in Evansville.