Really patient and kind! Very helpful explaining an issue…read morewith my car to me. It's hard to find people who are honest with you in an auto shop. Great place in BHM!

Wonderful service On time…read morePolite Careful Honest There when we needed them. I will use them again. Thank you so much for helping us.

Outstanding service and genuine care! While driving two…read morehours from home, a warning light suddenly came on in my car. I found Auto Repair 74 online and gave them a call, worried I wouldn't find help on a Friday afternoon. To my surprise, they welcomed me to bring the car in right away. As soon as I arrived, they quickly checked the electrical system. Bobby even offered me a ride to a nearby restaurant so I could grab lunch while they diagnosed the issue--such a thoughtful gesture! Before I'd even finished eating, I received a message letting me know the car was running smoothly again. They also explained what to watch for and what to do if the light reappeared. The perfect ending? No charge! I can't say enough good things about their professionalism, kindness, and efficiency. If I ever have car trouble in Birmingham again, I know exactly where I'm going. Highly recommended!

From the owner: Auto Repair 74 specializes in vehicles maintenance and repair. We take pride in offering high…read morequality service, always with a smile and a positive attitude. We work with honesty, ensuring that every customer receives an accurate diagnosis and effective solutions at a fair price. Auto Repair 74 team is committed to helping people and ensuring that every customer feels valued and care for. Come and experience the peace of mind of leaving your vehicle in the hands of professionals who truly care about you and your safety on the road.

Wow. A garage that understands customer experience. Who would have thought?…read more I brought my 10-year-old Honda in before a long road trip. I needed to make sure everything was up to snuff. They gave me clear, no-nonsense recommendations in report form, complete with estimates. Then they performed the work on time with no gotchas at the end. Honest, conscientious, and no sketchiness- which, in that business, makes them the shining exception. A week later, as part of my road trip prep, I had my windshield replaced. The technician, upon opening the hood, said, "Wow. You take really good care of your car. I've never seen an engine this clean on a car this old." My car runs like a top now. Did the road trip without a hitch. Totally worth it.

Amazing place. The mechanics were not able to help me and were serious about letting me know my…read moreoptions. I would go back in a heartbeat.

Was able to get the issues fixed with car, on top of things that I didn't realize were a issue. The…read morestaff are very up front about the issues and things that need to be fix. Overall satisfied. The staff was very friendly.

Kellly was super rude. Be nicer Mr Kelly. Called in December and told me "I would not take your…read morecar, I don't know you and the waitlist for me to take your jeep would be two months" seriously rude dude

As a woman or man it's natural to feel nervous about entering a mechanic shop saying " I don't…read moreknow the problem, but I need help." Whether you are at Rob'e man's Asian, or European vehicles you can feel safe knowing whatever the issue, it will be diagnosed, an estimate will be provided, you will receive a call explaining in detail the repair needed before repairs are began. No up sale repairs. Just the facts. People who treat you, how you want to be treated. Repairs that are repaired correctly for a fair price

My car isn't fresh off the assembly line, so she doesn't have all the latest bells and whistles…read morethat newer models boast. That said, the service managers are always pleasant and happy to walk me through what work is needed. The services are consistently handled thoroughly and professionally, which gives me real peace of mind.

I am so disappointed. In all my years of living in Birmingham this is the worst car repair…read moreexperience I have had. These guys are the full price specialists. Watch out the service manager really run up a repair. The owner was unsympathetic and acted like he had better things to do than listen to my concerns. I needed my truck fixed. Their initial quote was higher than another by $140. They have a great looking building on the outside and I assumed I was paying for top notch work. They assured the truck's return later that afternoon, knowing I needed the vehicle for work. They called back and suggested a radiator on top of the requested water pump. They said it would be cheaper to do both. My radiator was working fine, but it was older and I should replace it now. Next, they acted like it was a real challenge for them to fix my vehicle. They had a hard time locating a GM radiator and then kept it through the weekend and again all day Monday. They literally charged me 3 times what it would be from a wholesaler. For a common Chevy radiator, they acted like they did me a favor finding one for $500. I went to them looking for my new repair shop. I feel like they took advantage of me being in a hurry to get it fixed and they lost a potential solid customer. Oddly, they told me my temperature gauge was broken when I went to pick it up. I had already told them to allow the motor to warm up properly. Apparently they didn't bother, the gauge works just fine, but they wouldn't put the time in to really check. Next they accused me of trying to get the gauge fixed for free by lying that it worked when I brought it in. I was flabbergasted, I had to pay a premium price for their late repair, then I got called a liar because they wouldn't even bother warm up the motor on a new radiator installation. I bet they are good mechanics, when they want to be, but they mishandled my repair, wasted my time, and then demanded top dollar after admitting they had no idea how to get my gauge working. They repeatedly told me the diagnostic machine didn't give them an answer so they couldn't fix it. The owner basically called me a liar when actually they were not very thorough with their assessment. Who tells a client you broke his gauge, can't fix it, call him dishonest and then still be wrong about the gauge even being broke? They have lousy people skills and I can only assume they are lazy mechanics. They still have no idea that my temperature gauge works and they just let me leave upset. They offered me no compromise of any kind.

We all have our anecdotes, episodes, and rope-a-dopes concerning the many mechanic shops one might…read morevisit over the years. Through all those trials and tribulations sometimes you stumble upon a diamond in the rough ~this place is a pretty sparkly one. Are they perfect? No. Have I ever had to return to have something re-fixed? Yes. Then, why would I speak so highly of 'em and continue to return with all six of our personal and commercial vehicles? At Auto & Truck Services, aside from a very qualified crew, you'll find the definition of character wrapped up with dependability, honesty and impeccable integrity. The heart and soul of the crew is husband and wife team, Norman & Grace, who have served the town of Birmingham for decades. So, when you see that those rates might be a little higher, understand you get what you pay for. When mistakes are made causing you to have to return, know that they stand behind their work. Lastly, there are endless variations of vehicles, makes, and models. Computer systems and software change with the seasons on the heels of the endless government regulations for emissions, amongst other things. ~Have some grace! For as long as their doors are open I will be a customer.

They do a lot of machine work for us. Takes a little while but to do things right it usually does…read more They counterbore our cat envoy and rebuild cat heads

This place is Your go to Machine Shop for Heavy Duty. They are usually very busy, but I understand…read morewhy now. Precision saved us $5000.00 plus on our John Deere 6068 Motor.....Well worth the wait!

as a woman, it is hard to feel like you can trust the people who are taking care of your car,…read moreespecially when you don't know that much about cars. However, since the first time that I came to Franklin automotive, not only was I well taken care of, but I was given trustworthy and reliable information. Today was the third time that they have taken care of my car in the past three years, and the service was incredible! I had planned to wait at a coffee shop nearby, and they offered to drive me there so that I could wait comfortably for my car service to be done. When it was over, they called me and sent someone to pick me up, every person who I have interacted with at Franklin automotive is not only kind but also very good at their job. So grateful for this auto repair shop!

If you are looking for honest, professionals look no further than…read more Franklin Automotive. Whether it's time for your car's regular scheduled maintenance, ( or if you run a little over the schedule ‍) Franklin's Automotive is a place you can trust to only do the repairs you approve first.

Stopped by for "Ladies Day" at the oil change shop. Which is simultaneously archaically offensive…read moreand a welcomed $5 off. I had to wait in line about 45 minutes, but never had to get out of my car. This location is so close to downtown, I'm sure it's much quicker not near rush hours. I could tell they were working as quick as they could, which was nice. And as far as I know everything looked good under the hood. I had to laugh that I overheard the mechanic recommend to the car next to me "yeah... you probably need, like, a new car..." Like, damn, that's some real advice.

I went to the location downtown Birmingham. They checked my wife's tire and said it needed to be…read morereplaced. The issue could not be plugged. It was on the side of the tire. They called and said, I would have to wait until Monday because they had to order the tire. They also said, one of their other locations had the tire. They gave me all the information on the model, filled up the tire with air. Did not charge me. I went to the other location; tire was installed in 90 minutes. Problem solved. I highly recommend this vendor. Hope that helps some of you.