Mimi was very sweet and cordial but in the end I am severely disappointed in this service,…read moreespecially after our realtor recommended Mimi's.
First, my wife was told that the premium "deep clean" was our only option because of our distance to the area she usually services--which is Alamo Ranch, just a 15-minute drive up Potranco to the house we just bought. I am still left wondering and flabbergasted about what exactly we paid for. She assured us that with the purchase of a deep clean that they "clean everything."
We hired Mimi to clean the used house we purchased, which had no furniture and was to the naked eye superficially clean--ready for a walkthrough, yes, but not deep cleaned to belie the five years the previous owner lived in it.
I am left to assume Mimi's crew saw that our new home was clean enough for a showing so they halfheartedly worked, thinking that someone else already did the job for them.
She sent us pictures of her small crew cleaning our windows and a picture of a wet, mopped kitchen floor. But as you will see in the pictures, while the floor was likely treated with product, there was bits of trash and debris left brushed up against the edge of the floor as if the floor was mopped and all the clutter was sloppily pushed over and left uncleaned.
Most disappointedly I am continually finding splotches all over the house that I have since had to clean myself and more often than not only required a gentle wipe down, which means it was never done in the first place (see pictures).
In the end, we can be guaranteed Mimi cleaned our windows, mopped our small kitchen, and cleaned most of the baseboards. Does that constitute a "deep clean" in a three-bedroom, 1500 sq.ft. home? I don't believe so.
Mimi, to her credit, refunded us the money that it costs to upgrade from a basic clean to her deep-clean service.
